Hi. I was wondering if someone could give me an idea what I am up against. I purchased a Gear VR with the Bluetooth remote 8 months ago at Best Buy. Since then I have been impressed and use it on the weekends when I am alone cause it can be highly disorientating and distracting from outside events.
So today I got fed up with the message that keeps popping up on my phone when it is inserted into the Gear VR, It says my phone is overheating and needs to be cooled down or something to that effect. I dont like it...especially when I have an S6 and the latest Gear VR which cost over $100. I am fed up at this point.
I am on the phone with Samsung technical support and was just transferred to a supervisor. Dianne the supervisor was great. She said that I should call back if the phone is showing that message before 30 minutes have elapsed. If I see the message before that then I can call back with the case number to receive a replacement.
So has anyone experienced this before? I find it very upsetting that i spent over $100 on a Gear VR and that i am getting these overheat messages on my Galaxy S6. Please help! Me and others would appreciate it.