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Can't get 3 sensor setup to work. Doesn't appear to be a power or bandwidth issue.

JustThatGuyJustThatGuy Posts: 1
NerveGear
I have been trying for a couple days to set up my 3 sensor 360 room scale VR area, but I have not had any luck after purchasing a 3rd sensor.  I have 3 sensors mounted on my 8 foot ceilings in the following layout:  https://i.imgur.com/XZKm6CS.jpg.  For some reason, my front left sensor (Sensor #1) is always getting a "Poor tracking quality (-8609)" error and I cannot figure out why.  Here is the troubleshooting I have done:

1.  I have tried unplugging the other 3.0 sensor to see if it's a bandwidth issue.  The issue still exists.
2.  I tried unplugging the other 3.0 sensor AND plugging Sensor 1 into a port that I know works.  The issue still exists.
3.  I tried simply unplugging Sensor 1. The other sensors work without any issues. 
4.  I tried swapping my extension cables to see if the one used on Sensor #1 was bad.  The same issue exists and the swapped cord worked fine with my other sensor.  
5.  I downloaded the MSI gaming app and turned on "VR One Click" to help optimize the setup.  This did not work.  Link here:  https://www.msi.com/files/pdf/GAMING_APP_User_Guide_EN.pdf

I am completely at a loss as to what this could be.  I don't want to re-position the sensors since this was working fine a couple nights ago, and the sensors are mounted to the ceiling.  

Does anybody have an idea what I could do to help troubleshoot?

Comments

  • nalex66nalex66 Posts: 5,143 Volunteer Moderator
    I think the options are:

    1.  Sensor #1 has a problem.
    2.  There is an issue with the location where you have Sensor #1.

    To test, I would try swapping Sensor #1 with Sensor #2. I'm not sure how you have them mounted, but hopefully you can unscrew the sensors near the top of the post and swap them without disturbing your mounting system too much.

    If the problem stays with Sensor #1 in the new location, then you know it's specific to that sensor. Maybe it needs a driver or firmware update, maybe the lens is smudged, or maybe that sensor is faulty.

    If the problem stays at location #1, then you know it's specific to that location. Maybe there is a mirror in view that's confusing it, or maybe there is a light source causing interference.
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  • cyberealitycybereality Posts: 26,156 Oculus Staff
    It sounds to me like a hardware issue with one of the sensors. Please submit a support ticket and see if you are eligible for a replacement. Thanks. 
    https://support.oculus.com/
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  • Rob_In_PhoenixRob_In_Phoenix Posts: 344
    Trinity
    I have been trying for a couple days to set up my 3 sensor 360 room scale VR area, but I have not had any luck after purchasing a 3rd sensor.  I have 3 sensors mounted on my 8 foot ceilings in the following layout:  https://i.imgur.com/XZKm6CS.jpg.  For some reason, my front left sensor (Sensor #1) is always getting a "Poor tracking quality (-8609)" error and I cannot figure out why.  Here is the troubleshooting I have done:

    1.  I have tried unplugging the other 3.0 sensor to see if it's a bandwidth issue.  The issue still exists.
    2.  I tried unplugging the other 3.0 sensor AND plugging Sensor 1 into a port that I know works.  The issue still exists.
    3.  I tried simply unplugging Sensor 1. The other sensors work without any issues. 
    4.  I tried swapping my extension cables to see if the one used on Sensor #1 was bad.  The same issue exists and the swapped cord worked fine with my other sensor.  
    5.  I downloaded the MSI gaming app and turned on "VR One Click" to help optimize the setup.  This did not work.  Link here:  https://www.msi.com/files/pdf/GAMING_APP_User_Guide_EN.pdf

    I am completely at a loss as to what this could be.  I don't want to re-position the sensors since this was working fine a couple nights ago, and the sensors are mounted to the ceiling.  

    Does anybody have an idea what I could do to help troubleshoot?

    Excellent systematic approach to isolate the issue.  It does sound like you have a bad sensor. 

    Was the troublesome sensor the one you just bought or did you have this sensor when you first bought the system?
  • Log_a_FrogLog_a_Frog Posts: 1,045
    Trinity
    Does it have the issue with that 1 sensor in usb 2.0 slot?
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