I had my Rift CV1 exactly a year when the Right Ear Sound stopped working, Customer Support was excellent and eventually it led to a Replacement CV1 being delivered after I sent mine back.
Unfortunately the replacement has a Dead Pixel/Scratched area in the Left Eye (whereas my Original was 100% fine) which is highly visible during gameplay not to mention a major irritation, I have gone to support who have this time let themselves down by not really being helpful at all and just asking for a Picture of the Dead Pixel area. I've explained to them countless times that this is not on the Lens itself but on the display screen inside the CV1, but they say nothing can be done without a Picture and that "Minor visual anomalies are within the Rift's expected range of behavior." which I find totally unacceptable as this replacement is in a worse condition than my Original was.
Anyway, I have tried in vain to take a picture using both my mobile phone & digital camera but alas it does not pick up the dead pixel/scratched area as I cannot go beyond the focus of the Lens (to reiterate it is not a scratch on the lens). Even a hand-held WebCam cannot pick up the anomaly, it really is something that needs to be seen by the naked eye. I downloaded a Dead/Stuck Pixel program and ran through the procedure but that did not fix it either.
So what can I do now? Aside from taking the Headset apart and taking the Lens off to reach the affected area (breaking Warranty no doubt) there's nothing else I can think of, from being blissfully happy with Customer Support I have now swung the other way and am very disappointed not to mention angry that a Unit has been sent out in this condition.
If anyone has any tips, ideas or has been down this route before please help as I'm now stuck in Limbo unable to enjoy VR gaming due to this defect.