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ANTIVIRUS BLOCKING GAME DOWNLOADS..??

DreamWalkerUKDreamWalkerUK Posts: 3
NerveGear
TRIED CHANGING SETTINGS  in Windows/10  Defender but NO luck..!! Anyone know how to cure this PROBLEM  please..??

Comments

  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,980 Valuable Player
    https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1

    Read the first post.

    Is this a fresh / first install?  Did you install to the default directory (and when it asks where to install games)?

    I suspect most users have Windows 10 + Defender and haven't needed to touch the settings - how do you know it is your antivirus?
  • DreamWalkerUKDreamWalkerUK Posts: 3
    NerveGear
    edited January 2018
     Received OCULUS for Xmas its working fine but Whenever i DOWNLOAD a game it TRY'S to DOWNLOAD BUT does not install TO LIBRARY message says ANTIVIRUS BLOCKING IT..!!
  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,980 Valuable Player
    edited January 2018
    Plenty of instances where this has happened with no solution from Oculus that i can see.  Most threads say they reinstalled or chose the fix option - i'd try to reinstall, make sure you choose default locations.

    https://forums.oculusvr.com/community/discussion/60450/oculus-game-download-error

    https://forums.oculusvr.com/community/discussion/58928/oculus-says-sorry-looks-like-your-antivirus-has-blocked-the-install-of-quill

    https://forums.oculusvr.com/community/discussion/57144/no-games-work-sorry-it-looked-like-your-antivirus-software-blocked-the-installation-of-game

    The antivirus message, in my opinion (and everybody elses) is rubbish!
  • FaberFaber Posts: 7
    NerveGear
    Be careful about returns as well...they don't stand by their own policy:

    BUYER BEWARE: Oculus does NOT stand by their own refund policies. I picked up several games over the holidays and when I returned the ones that were awful or just would even install from the Oculus home marketplace I was denied a refund even though I had not even played the game ( or even was able to install it). here is how Oculus treats their customers: Hello, Thanks for reaching out to us. After review of your account, we've identified that you have requested a high number of content refunds within a short period of time. As a result, your account has been flagged for potential abuse of the policy and this refund request has been denied. For more information on the Content Refund Policy, please visit https://www.oculus.com/legal/rift-content-refund-policy/ If you believe this decision has been reached in error, please let us know. Thank you, Luke Oculus Support
  • iJudgementiJudgement Posts: 183
    Art3mis
    Faber said:
    Be careful about returns as well...they don't stand by their own policy:

    BUYER BEWARE: Oculus does NOT stand by their own refund policies. I picked up several games over the holidays and when I returned the ones that were awful or just would even install from the Oculus home marketplace I was denied a refund even though I had not even played the game ( or even was able to install it). here is how Oculus treats their customers: Hello, Thanks for reaching out to us. After review of your account, we've identified that you have requested a high number of content refunds within a short period of time. As a result, your account has been flagged for potential abuse of the policy and this refund request has been denied. For more information on the Content Refund Policy, please visit https://www.oculus.com/legal/rift-content-refund-policy/ If you believe this decision has been reached in error, please let us know. Thank you, Luke Oculus Support
    Did you read the entire policy? It looks like they followed it.
  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,980 Valuable Player
    Once fixed, let us know what you did.

    Of course, if you don't get it sorted soon, raise a ticket with Oculus support.

    https://tickets.oculusvr.com/hc/en-us/requests/new
  • miguebox21miguebox21 Posts: 1
    NerveGear
    I have the same problem. Tried all fixes, disabled antivirus, repair installed oculus, ran as administrator and nothing worked. I installed the oculus software on default directory but specified a download directory. I was able to download some content with no problem but other content would consistently trigger the error. I added the default directory as a path and that fixed the issue, until it happened again. I changed default download directory to my original specified path and that let me download more content. For now it seems that changing between download directories is a temp fix for this issue (no idea why).
  • SkScotcheggSkScotchegg Posts: 1,328
    Project 2501
    I had this problem with walking dead other day - I fixed it by installing the game to a different drive. That's the only thing that works.

    This has only happened to me once since Rift released 4 years ago though so not bad. Hope it doesn't become a regular occurrence going forward.
    UK: England - Leeds - - RTX 2080 - Rift CV1 & Rift S - Make love, not war - See you in the Oasis!
  • cmaffia2019cmaffia2019 Posts: 15
    NerveGear
    edited January 31
    I had this problem last week after the download of saints and sinners completed.  You have to temporarily disable Windows 10 Defender's (or any other antivirus) real time monitoring.  It will fix the issue when you try downloading and installing again.
  • EwebechaEwebecha Posts: 1
    NerveGear
    I had the same issue. I tried everything.
    Last thing I did, before i threw my PC, was I went to settings, then beta and chose restart oculus. That seemed to work for me.
    Thank you!!  This worked for me as well
  • ryanwylerryanwyler Posts: 4
    NerveGear
    I experience this problem frequently. From what I can tell it has something to do with the directory they are installing the software and it requiring administration permissions but it doesn't properly elevate to administrator privileges. I opened a ticket and they could not resolve this issue. I've been starting to use Steam VR store instead of oculus store and have no problem with downloads and installs. I wish I would have tried the Steam VR store earlier because I have quite a few purchases on Oculus store and at this point feel the steam vr store versions of the games have better orientation for the playground area and it has family sharing mode so you can have multiple users using the same games for their own progress, and on top of both of those there has never been an issue that claims my firewall or virus scanner is blocking new software from installing. That message is bogus and Oculus needs to respond to that and fix their inability properly install software.
  • PITCHEDsensesPITCHEDsenses Posts: 3
    NerveGear
    edited February 17
    I have the same issue here :(
  • PITCHEDsensesPITCHEDsenses Posts: 3
    NerveGear
    edited February 20
    I tried now nearly everything.
    I checked "execute as administrator" in the property of the "Oculus" shortcut on my desktop.
    Then it should ask you if you want to start Oculus as an admin. After that I downloaded the game ("Seeking Dawn" in my case) again and started the install.

    Now it's working!!  o:) 

    Hope it will help you guys out!

    What I did also (but I don't think that was really helpful, since only the admin execution worked)
    • I added exceptions to all Oculus processes into my "Avira Antivirus"(OculusClient.exe, OculusDash.exe, oculus-platform-runtime.exe, OVRServer_x64.exe, Home2-Win64-Shipping.exe)
    • I closed the real-time-scanner from "Avira Antivirus" while installing (very important)
    • My games are not installed on my "C" or System HDD drive.



  • PITCHEDsensesPITCHEDsenses Posts: 3
    NerveGear
    edited February 20
    I tried now nearly everything.
    I checked "execute as administrator" in the property of the "Oculus" shortcut on my desktop.
    Then it should ask you if you want to start Oculus as an admin. After that I downloaded the game ("Seeking Dawn" in my case) again and started the install.
    I closed the real-time-scanner from "Avira Antivirus" while installing.
    Now it's working!!  o 

    Hope it will help you guys out!

    What I did also (but I don't think that was really helpful, since only the admin execution worked)
    • I added exceptions to all Oculus processes into my "Avira Antivirus"(OculusClient.exe, OculusDash.exe, oculus-platform-runtime.exe, OVRServer_x64.exe, Home2-Win64-Shipping.exe)
    • My games are not installed on my "C" or System HDD drive.
  • FoxLoverFoxLover Posts: 1
    NerveGear
    going into settings and beta and restarting oculus was the only thing that worked for me

  • lissa.bixlissa.bix Posts: 1
    NerveGear
    I had the same issue. I tried everything.
    Last thing I did, before i threw my PC, was I went to settings, then beta and chose restart oculus. That seemed to work for me.

    This worked for me tooo.. TY
  • raronraron Posts: 61
    Hiro Protagonist
    I had the same problem just now. I think a simple restart of the computer fixed it.

    Installing titles had worked fine so far in Oculus Home, and when I tried to install another one I got the message that the antivirus had blocked the install all of a sudden. No matter of turning that off or adding exceptions worked. I also noticed Oculus Home thought a game I had just tried was still running for some reason, and I couldn't find any way of making it not think that (I didn't find it in task manager), and I had exited it so it was not running . Not sure if it's related, but it.was a SteamVR title that I started directly from Oculus Home library.

    But odd the message is that it's the antivirus' fault though. Probably just a lazy error message.

    Anyway just restarting the PC worked in this case. Might have worked to close the Oculus services and restart them, but I didn't bother trying that.

  • cah34cah34 Posts: 1
    NerveGear
    I had the same issue. I tried everything.
    Last thing I did, before i threw my PC, was I went to settings, then beta and chose restart oculus. That seemed to work for me.

    Thank you!!! I had tried everything else. This immediately worked for me also. So glad you posted that!
  • MattyblevsMattyblevs Posts: 2
    NerveGear
    I had the same issue. I tried everything.
    Last thing I did, before i threw my PC, was I went to settings, then beta and chose restart oculus. That seemed to work for me.
    Hi Vinagrette, Im a newb. Can you be a little more specific Which Settings? in oculus? 
    here is my post:
    (Im using a Quest with oculus Link)Oculus software is installed on drive C, and (being a newb) I hadn't even checked if I had two drives. So installed a few games on drive C until I had a message saying I didn't have enough space, so then I cancelled a (game) installation and installed it on Drive D and checked the "do this permanently" box. Three games currently wont install now, Asgards wrath, The Marvel one, and I think Espire 1, Ive read the fixes and think these people and this community is ace, for spending the time and effort to do Oculus job for them neutral As a newbie can anyone give me a quick order of operations? I mean what to try first, second, third and last. Im not asking for a step by step, most of it is in these links between reddit, here and steam, but just a simple macro guide. If not no issue Ill try all and post my progress - might help in the future.   


    NB: I have installed games in drive C and used them, I have an issue with one game in Drive D Minecraft ("windows update must be enabled" issue) but I think that's a separate issue and one I have information on which I will try and fix.
    I have also installed games on drive D but not actually tried them yet.   
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