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ANTIVIRUS BLOCKING GAME DOWNLOADS..??

DreamWalkerUK
Honored Guest
TRIED CHANGING SETTINGS  in Windows/10  Defender but NO luck..!! Anyone know how to cure this PROBLEM  please..??
24 REPLIES 24

https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...

Read the first post.

Is this a fresh / first install?  Did you install to the default directory (and when it asks where to install games)?

I suspect most users have Windows 10 + Defender and haven't needed to touch the settings - how do you know it is your antivirus?
Big PC, all the headsets, now using Quest 3

DreamWalkerUK
Honored Guest
 Received OCULUS for Xmas its working fine but Whenever i DOWNLOAD a game it TRY'S to DOWNLOAD BUT does not install TO LIBRARY message says ANTIVIRUS BLOCKING IT..!!

Plenty of instances where this has happened with no solution from Oculus that i can see.  Most threads say they reinstalled or chose the fix option - i'd try to reinstall, make sure you choose default locations.

https://forums.oculusvr.com/community/discussion/60450/oculus-game-download-error

https://forums.oculusvr.com/community/discussion/58928/oculus-says-sorry-looks-like-your-antivirus-h...

https://forums.oculusvr.com/community/discussion/57144/no-games-work-sorry-it-looked-like-your-antiv...

The antivirus message, in my opinion (and everybody elses) is rubbish!
Big PC, all the headsets, now using Quest 3

Faber
Explorer
Be careful about returns as well...they don't stand by their own policy:

BUYER BEWARE: Oculus does NOT stand by their own refund policies. I picked up several games over the holidays and when I returned the ones that were awful or just would even install from the Oculus home marketplace I was denied a refund even though I had not even played the game ( or even was able to install it).

here is how Oculus treats their customers:

Hello,

Thanks for reaching out to us.

After review of your account, we've identified that you have requested a high number of content refunds within a short period of time.

As a result, your account has been flagged for potential abuse of the policy and this refund request has been denied.

For more information on the Content Refund Policy, please visit https://www.oculus.com/legal/rift-content-refund-policy/

If you believe this decision has been reached in error, please let us know.

Thank you,

Luke
Oculus Support

iJudgement
Heroic Explorer

Faber said:

Be careful about returns as well...they don't stand by their own policy:

BUYER BEWARE: Oculus does NOT stand by their own refund policies. I picked up several games over the holidays and when I returned the ones that were awful or just would even install from the Oculus home marketplace I was denied a refund even though I had not even played the game ( or even was able to install it).

here is how Oculus treats their customers:

Hello,

Thanks for reaching out to us.

After review of your account, we've identified that you have requested a high number of content refunds within a short period of time.

As a result, your account has been flagged for potential abuse of the policy and this refund request has been denied.

For more information on the Content Refund Policy, please visit https://www.oculus.com/legal/rift-content-refund-policy/

If you believe this decision has been reached in error, please let us know.

Thank you,

Luke
Oculus Support


Did you read the entire policy? It looks like they followed it.

Once fixed, let us know what you did.

Of course, if you don't get it sorted soon, raise a ticket with Oculus support.

https://tickets.oculusvr.com/hc/en-us/requests/new
Big PC, all the headsets, now using Quest 3

miguebox21
Honored Guest
I have the same problem. Tried all fixes, disabled antivirus, repair installed oculus, ran as administrator and nothing worked. I installed the oculus software on default directory but specified a download directory. I was able to download some content with no problem but other content would consistently trigger the error. I added the default directory as a path and that fixed the issue, until it happened again. I changed default download directory to my original specified path and that let me download more content. For now it seems that changing between download directories is a temp fix for this issue (no idea why).

Vinagrette
Explorer
I had the same issue. I tried everything.
Last thing I did, before i threw my PC, was I went to settings, then beta and chose restart oculus. That seemed to work for me.

SkScotchegg
Expert Trustee
I had this problem with walking dead other day - I fixed it by installing the game to a different drive. That's the only thing that works.

This has only happened to me once since Rift released 4 years ago though so not bad. Hope it doesn't become a regular occurrence going forward.
UK: England - Leeds - - RTX 2080 - Rift CV1 & Rift S - Make love, not war - See you in the Oasis!