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Oculus Video - videos randomly go black, but the audio continues

nickxdrewnickxdrew Posts: 3
NerveGear
Hi, I’m trying to play videos on the Oculus Video app and they initially play okay, but then randomly the screen goes black - if I enter 2D/cinema mode the video within the frame is black too.

The videos afaik are fine since they play on other devices, and work in other apps too. Any ideas please? Thank you
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Comments

  • nickxdrewnickxdrew Posts: 3
    NerveGear
    Bump - any ideas please? I volunteer with a charity and we use a lot of these headsets. We can’t get Oculus Video working properly on Oculus v3 :(
  • iraltairalta Posts: 6
    NerveGear
    I have the same issue. Try to play the videos on "Samsung VR" app, there works perfectly, but I don't find a solution for "Videos 360" app.
  • nickxdrewnickxdrew Posts: 3
    NerveGear
    Thanks @iralta ! I can use the Samsung VR app okay too, but the problem is since we have so many devices it can be difficult to teach volunteers how to use different apps... also you don't know which app you will get when you pick up a headset which makes it difficult for us to talk through the steps to the public :(
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