I reported an issue with my headset in December 2016, and it's taken me and Oculus Support until now to establish it's a fault with my headset itself - in the end I had to find someone willing to lend me a sensor AND their own headset to test, as Support have been telling me me for over 12 months that it was software not hardware that was the issue.
I do have to say I'm disappointed with the response from Support given it cost me $1000 to buy the device and it's less than 24 months old (Australian Consumer Protection laws indicate that a unit should be in good working order for an expected amount of time, and for a device costing ~$1000 this should be 24 months).
I'm not jumping on the "I hate Oculus" bandwagon, as I do like my rift, and if I end up being shafted completely I'm probably going to be replacing the headset, but the shine has worn off a bit.
[edited to clarify dates]
Though you are more than slightly incoherent, I agree with you Madam,
a plum is a terrible thing to do to a nostril.