Unfortunately I needed support for my Rift.
I've seen so many negative comments on here about support, so I thought I'd add a positive one.
From "first contact" to "Your Oculus replacement is on its way!", .......... in under 24 hours.
My right side headphone broke off at the swivel part. I really don't know how. I hung the Rift on it's softly carpeted hanger at the end of the night and when I went to use it the next day the earpad was hanging by the wire.
So, in less than 24hrs, my replacement headphones have been dispatched. Thank you Oculus Support.
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Senors - 0 PROBLEMS 1 minor problem
Dear Oculus, "If it ain't broke, don't fix it", please.