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Great Support Oculus, Thank You.

RichooalRichooal Posts: 1,715 Valuable Player
Unfortunately I needed support for my Rift.
I've seen so many negative comments on here about support, so I thought I'd add a positive one.

From "first contact" to "Your Oculus replacement is on its way!", .......... in under 24 hours.

My right side headphone broke off at the swivel part. I really don't know how. I hung the Rift on it's softly carpeted hanger at the end of the night and when I went to use it the next day the earpad was hanging by the wire.

So, in less than 24hrs, my replacement headphones have been dispatched. Thank you Oculus Support. :)
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Senors - 0 PROBLEMS 1 minor problem
Dear Oculus, "If it ain't broke, don't fix it", please.


  • Digikid1Digikid1 Posts: 2,348 Valuable Player
    It’s good to hear something positive for a change.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Awesome! So glad we could help and thanks for the positive feedback.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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