Great Support Oculus, Thank You. — Oculus
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Great Support Oculus, Thank You.

RichooalRichooal Posts: 1,115
Wintermute
Unfortunately I needed support for my Rift.
I've seen so many negative comments on here about support, so I thought I'd add a positive one.

From "first contact" to "Your Oculus replacement is on its way!", .......... in under 24 hours.

My right side headphone broke off at the swivel part. I really don't know how. I hung the Rift on it's softly carpeted hanger at the end of the night and when I went to use it the next day the earpad was hanging by the wire.

So, in less than 24hrs, my replacement headphones have been dispatched. Thank you Oculus Support. :)
i5 6600k - GTX1060 - 8GB RAM - 0 PROBLEMS

Comments

  • Digikid1Digikid1 Posts: 2,027 Valuable Player
    It’s good to hear something positive for a change.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Awesome! So glad we could help and thanks for the positive feedback.
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