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Failure to launch bug - still no solution for many users

Mr_Lizard
Explorer
Many users are still stuck waiting to try medium after a bug prevents them from moving past the initial selection screen. 
My own experience is of staring at a left and right hand symbol wondering if this time I’ll find the right touch gesture to allow me access.
reinstalls solve nothing nor do the latest updates.
sadly medium is DOA for many.
4 REPLIES 4

DeadlyJoe
Rising Star
Post your crash log: %appdata%\..\locallow\oculus\medium\log

It's also useful to post your DxDiag output.

If you're using an NVidia GPU, then revert to driver 388.71: http://www.nvidia.com/Download/index.aspx

Also, the latest patch has some performance improvements. Update tonight and see if anything has improved.

Mr_Lizard
Explorer
Here's the log file
02/09/18 08:06:30 : D:\Oculus Apps\Software\oculus-oculus-medium-retail\bin\OculusMedium.exe startup:
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\core.py into module core
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\kmath.py into module kmath
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\res.py into module res
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\entity.py into module entity
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\pycomponent.py into module entity
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\graphics.py into module graphics
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\app.py into module app
02/09/18 08:06:31 : Importing D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\data\script\kcup.py into module kcup
02/09/18 08:06:31 : Unknown prop name: app.enableDebugKeys. All props must be registered with props declarations before use.
02/09/18 08:06:31 : [OVR]: [CAPI] LibOVR module is located at C:\Program Files\Oculus\Support\oculus-runtime\LibOVRRT64_1.dll
02/09/18 08:06:31 : [OVR]: Connected to the server running version (prod = 1).1.22.0(build = 520733) feature version = 0. Client runs version (prod = 1).1.22.0(build = 520733) feature version = 0
02/09/18 08:06:31 : [OVR]: [HMDState] Using default profile default
02/09/18 08:06:31 : [OVR]: IAD changed to 65.0mm
02/09/18 08:06:31 : [OVR]: Creating factory
02/09/18 08:06:31 : HMD: Oculus Rift CV1 (FW 7.8)
02/09/18 08:06:31 : HMD: (2160x1200)
02/09/18 08:06:31 : RT : L(2688x1600) R(2688x1600)
02/09/18 08:06:32 : Medium: Branch [staging] Build [0000503885]
02/09/18 08:06:32 : Audio will play through VR device 'Headphones (Rift Audio)'.
02/09/18 08:06:32 : Audio will record through VR device 'Microphone (Rift Audio)'.
02/09/18 08:06:39 : FBT read 202 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Assets.text'
02/09/18 08:06:39 : FBT read 39 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Capture.text'
02/09/18 08:06:39 : FBT read 26 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Clay_Tool.text'
02/09/18 08:06:39 : FBT read 4 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Cut_Tool.text'
02/09/18 08:06:39 : FBT read 7 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Flatten_Tool.text'
02/09/18 08:06:39 : FBT read 73 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Home_Screen.text'
02/09/18 08:06:39 : FBT read 10 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Inflate_Tool.text'
02/09/18 08:06:39 : FBT read 73 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Layers.text'
02/09/18 08:06:39 : FBT read 55 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Misc.text'
02/09/18 08:06:39 : FBT read 6 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Move_Tool.text'
02/09/18 08:06:39 : FBT read 13 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Paint_Tool.text'
02/09/18 08:06:39 : FBT read 4 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Pinch_Tool.text'
02/09/18 08:06:39 : FBT read 42 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\References.text'
02/09/18 08:06:39 : FBT empty text for string ID 'ðb˜Ÿ'
02/09/18 08:06:39 : FBT read 124 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Scene.text'
02/09/18 08:06:39 : FBT read 68 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Shortcuts.text'
02/09/18 08:06:39 : FBT read 12 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Smooth_Tool.text'
02/09/18 08:06:39 : FBT read 24 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Studio_Share.text'
02/09/18 08:06:39 : FBT read 8 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Swirl_Tool.text'
02/09/18 08:06:39 : FBT read 26 text entries from file 'D:\Oculus Apps\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Tool.text'
02/09/18 08:06:39 : GeForce GTX 1070/PCIe/SSE2 w/ GL 4.5.0 NVIDIA 388.59, GLSL 4.50 NVIDIA
02/09/18 08:06:39 : Conflicting values for blendState permutation 'Depth' ('Wireframe, Depth' / 'opaque')
02/09/18 08:06:39 : Unable to find loader for Texture resource at path 'textures\tools_ui\Hand_D'. File may not exist.
02/09/18 08:06:39 : Unable to find loader for Texture resource at path 'textures\tools_ui\Hand_M'. File may not exist.
02/09/18 08:06:40 : Unable to find loader for Texture resource at path 'textures\models\SpotlightCone'. File may not exist.
02/09/18 08:06:40 : Cannot load: cft.ttf
02/09/18 08:06:40 : WARNING: Screen font missing out of data onts - all addScreenText calls will do nothing!
02/09/18 08:06:40 : Unable to find loader for StaticMesh resource at path 'models\tools_hand\Tool_Tweezers'. File may not exist.
02/09/18 08:06:40 : Found existing sound '/UI/Key_Hover'.
02/09/18 08:06:40 : Found existing sound '/UI/Key_Click'.
02/09/18 08:06:40 : Unable to find loader for Texture resource at path 'textures\menus\ColorPicker_D'. File may not exist.
02/09/18 08:06:40 : Unable to find loader for Texture resource at path 'textures\menus\ColorPicker_M'. File may not exist.
02/09/18 08:06:40 : Found existing sound '/Manip/Speaker_Grab'.
02/09/18 08:06:40 : Found existing sound '/Manip/Speaker_Release'.
02/09/18 08:06:40 : Didn't find existing sound '/Manip/SculptOriginManip_Grab' using default '/Manip/Sculpt_Grab'.
02/09/18 08:06:40 : Didn't find existing sound '/Manip/SculptOriginManip_Release' using default '/Manip/Sculpt_Release'.
02/09/18 08:06:40 : Found existing sound '/Manip/LatheWheel_Grab'.
02/09/18 08:06:40 : Found existing sound '/Manip/LatheWheel_Release'.
02/09/18 08:06:40 : Switched to: SphereToolShape
02/09/18 08:06:40 : Found existing sound '/Manip/SymmetryPlane_Grab'.
02/09/18 08:06:40 : Found existing sound '/Manip/SymmetryPlane_Release'.
02/09/18 08:06:40 : Found existing sound '/Manip/Spotlight_Grab'.
02/09/18 08:06:40 : Found existing sound '/Manip/Spotlight_Release'.
02/09/18 08:06:40 : Switched to: SphereToolShape
02/09/18 08:06:40 : Switched to: SphereToolShape
02/09/18 08:06:40 : Didn't find existing sound '/UI/VideoRecordingStart_Hover' using default '/UI/Button_Hover'.
02/09/18 08:06:40 : Found existing sound '/UI/VideoRecordingStart_Click'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VideoRecordingStart_Check' using default '/UI/Button_Check'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VideoRecordingStart_Uncheck' using default '/UI/Button_Uncheck'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VRRecordingStart_Hover' using default '/UI/Button_Hover'.
02/09/18 08:06:40 : Found existing sound '/UI/VRRecordingStart_Click'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VRRecordingStart_Check' using default '/UI/Button_Check'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VRRecordingStart_Uncheck' using default '/UI/Button_Uncheck'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VRRecordingStop_Hover' using default '/UI/Button_Hover'.
02/09/18 08:06:40 : Found existing sound '/UI/VRRecordingStop_Click'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VRRecordingStop_Check' using default '/UI/Button_Check'.
02/09/18 08:06:40 : Didn't find existing sound '/UI/VRRecordingStop_Uncheck' using default '/UI/Button_Uncheck'.
02/09/18 08:06:40 : Starting sculpt session.
02/09/18 08:06:40 : Scene: createSceneScript: BlankScene
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Hover'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Click'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Hover'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Click'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Hover'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Click'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Hover'.
02/09/18 08:06:41 : Found existing sound '/UI/StartupButton_Click'.
02/09/18 08:06:41 : Scene: createScene:
02/09/18 08:06:41 : Code that relies on the scene should go here.
02/09/18 08:06:41 : Didn't find existing sound '/Manip/Layer 1 Manip_Grab' using default '/Manip/Sculpt_Grab'.
02/09/18 08:06:41 : Didn't find existing sound '/Manip/Layer 1 Manip_Release' using default '/Manip/Sculpt_Release'.
02/09/18 08:06:41 : Failed to load Texture asset asynchronously: textures\tools_ui\Hand_D
02/09/18 08:06:41 : Failed to load Texture asset asynchronously: textures\tools_ui\Hand_M
02/09/18 08:06:41 : Failed to load Texture asset asynchronously: textures\models\SpotlightCone
02/09/18 08:06:41 : Failed to load StaticMesh asset asynchronously: models\tools_hand\Tool_Tweezers
02/09/18 08:06:41 : Failed to load Texture asset asynchronously: textures\menus\ColorPicker_D
02/09/18 08:06:41 : Failed to load Texture asset asynchronously: textures\menus\ColorPicker_M
02/09/18 08:06:41 : Oculus Platform SDK failed to get access token with error 'OVR40779122'
02/09/18 08:06:41 : Didn't find existing sound '/Manip/Layer 1 Manip_Grab' using default '/Manip/Sculpt_Grab'.
02/09/18 08:06:41 : Didn't find existing sound '/Manip/Layer 1 Manip_Release' using default '/Manip/Sculpt_Release'.
02/09/18 08:06:41 : Conflicting values for depthState permutation 'NoDepth' ('Alpha, NoDepth' / 'alpha')
02/09/18 08:06:41 : Conflicting values for depthState permutation 'NoDepth' ('Alpha, NoDepth, Debug' / 'alpha')
02/09/18 08:06:41 : Setting named texture which isn't referenced by shader: 'scene_stencil'
02/09/18 08:06:41 : [OVR]: [HMDState] Detected the active window handle changed to 2030ell
02/09/18 08:06:41 : OculusPlatform: Error message received. id=14, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:06:41 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:06:41 : OculusPlatform: Error message received. id=15, type=0x5a3a6243, code=1, debugText=OVR40779122
02/09/18 08:06:41 : OculusP2PSystem:createAndJoinRoom failed: OVR40779122
02/09/18 08:06:43 : Switched to: SphereToolShape
02/09/18 08:06:49 : Setting named texture which isn't referenced by shader: 'alphaMask'
02/09/18 08:06:49 : OculusPlatform: Error message received. id=24, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:06:49 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:06:54 : OculusPlatform: Error message received. id=30, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:06:54 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:06:55 : Cannot play loopback audio because the Rift is the default audio device, loopback would just feedback.
02/09/18 08:06:59 : OculusPlatform: Error message received. id=36, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:06:59 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:07:04 : OculusPlatform: Error message received. id=42, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:07:04 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:07:09 : OculusPlatform: Error message received. id=48, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:07:09 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:07:14 : OculusPlatform: Error message received. id=54, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:07:14 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:07:20 : ALL DONE!
02/09/18 08:07:20 : OculusPlatform: Error message received. id=61, type=0x6f916b92, code=1, debugText=OVR40779122
02/09/18 08:07:20 : OculusP2PSystem::_processGetRoomInvites failed: OVR40779122
02/09/18 08:07:20 : Shutting down DirectoryWatch

Mr_Lizard
Explorer
As far as drivers, still on 388.59 for my 1070(laptop). Since there are no actual crashes this error may not be an easy one to sort.
It's been reported by others but nothing shaking loose for solutions.

Sterling77
Rising Star
I just start it and watch it crash .. quit and restart Medium from Oculus Home >> everytime 
https://forums.oculus.com/community/discussion/52965/sterlings-sketchbook