Anyone else having back to back issues with their units and getting terrible customer service?
I first bought oculus back in September. By December my headset cable went out. Mind you, I take extremely good care of my setup and would consider myself a casual player. I wouldn't even go as far as calling myself a gamer. It barely lasted 3 months with moderate use. First I thought I'd just buy a replacement. But when I looked at the ridiculous $50 price tag, I went for support. 15 emails back an forth over almost 2 weeks they finally decided to send me a replacement. In total it was almost an entire month before I was able to play again.
Now, here I am again after about 6 weeks of being able to play again, and my right ear phone goes completely silent. Contact support right away, that was Saturday. Here it is Tuesday and almost 10 emails and I'm told that not only will I have to get my own box and send them my headset BEFORE they'll replace it, but it "might be a refurbished unit". I said I don't want a used, previously broken head set. And was then told "the refurbished unit you WILL be receiving is up to standard" ... Blah blah blah. And the best part is I have to wait up to 3 days just to get the shipping label and up to another 12 days just to get someone else's used, broke ass unit which will undoubtedly break again. I am absolutely dreading having to do this over and over again.
This all raises another question for me. Which I asked support and they didn't answer me. So if anyone else knows, please tell me.
After Oculus sends me someone else's used piece of shit, will I get an updated warranty date? As in, will that unit be warrantied a year from the date I receive it or will my original purchase date stand? Meaning, when I inevitably have to have something else fixed or replaced, after September I'm screwed.