[Possible Fix] for HDMI/Sensor issues after PC wakes from Sleep or HMD goes black after idling - Page 3 — Oculus
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[Possible Fix] for HDMI/Sensor issues after PC wakes from Sleep or HMD goes black after idling

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  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    I mean, have both sensors + HMD USB all on the motherboard + rear sensor on the front USB... just basically eliminating any connections to the USB extender cards.
    Same thing ):  Played Tales of Glory through Steam for about 5 minutes. My character would physically drift to the left once I got in.   Screen locked but as in I couldn't move my head and my character drifted forward on map.  Black screen and then heard the familiar noises of devices disconnecting and reconnecting.  Headset, 1 sensor and the wifi card...out and then right back in.  

    The tech support for the computer I purchased is great.  I am planning on calling them in awhile to remote in take a peek. I am not sure what they can do but I am lost at this point.  Any other thoughts would be appreciated or things I should ask them.  Thanks for your help.     

    Is this similar to what other people are experiencing right now?  
    This is a bit different, it's a power issue for sure. But where is it happening?! God only knows .. if it happens even when everything is connected to the motherboard then it's either PSU not giving clean enough power, or windows is shutting down the USB ports.

    The drifting is happening because the sensors cut out so tracking is lost.

    You have tried it all WITHOUT the netgear dongle plugged in right?
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  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    I also recommend downloading https://www.iobit.com/en/driver-booster.php?

    Then running it, it will search for newest drivers for everything that's in your computer, including Intel USB chipset etc ..

    Update everything and then uninstall iobit, it can get naggy.

    Reboot
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • Digikid1Digikid1 Posts: 2,035 Valuable Player
    Be VERY careful recommending so called " Driver Boosters" and programs that "claims" to keep your drivers up to date.

    99.9% of them are harmful and install fake drivers that are spyware infested.

    It is best to AVOID these programs and to just go to the manufacturers site and look up your model number and grab the latest drivers for it.
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    edited March 2018
    Digikid1 said:
    Be VERY careful recommending so called " Driver Boosters" and programs that "claims" to keep your drivers up to date.

    99.9% of them are harmful and install fake drivers that are spyware infested.

    It is best to AVOID these programs and to just go to the manufacturers site and look up your model number and grab the latest drivers for it.

     I have been using it safely on 3 machines. Not a single issue. 
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • Digikid1Digikid1 Posts: 2,035 Valuable Player
    Digikid1 said:
    Be VERY careful recommending so called " Driver Boosters" and programs that "claims" to keep your drivers up to date.

    99.9% of them are harmful and install fake drivers that are spyware infested.

    It is best to AVOID these programs and to just go to the manufacturers site and look up your model number and grab the latest drivers for it.

     I have been using it safely on 3 machines. Not a single issue. 
    Well that is fine and dandy for you but I've had loads of issues with my customers using these programs and then something goes nuts.  Removing these type of programs and installing the drivers from the manufacturers always fixed it.

    Not trying to step on any toes here.  It's your machine so it's your choice but still be very careful of those programs.
  • jroc2680vrjroc2680vr Posts: 15
    NerveGear
    Digikid1 said:
    Digikid1 said:
    Be VERY careful recommending so called " Driver Boosters" and programs that "claims" to keep your drivers up to date.

    99.9% of them are harmful and install fake drivers that are spyware infested.

    It is best to AVOID these programs and to just go to the manufacturers site and look up your model number and grab the latest drivers for it.

     I have been using it safely on 3 machines. Not a single issue. 
    Well that is fine and dandy for you but I've had loads of issues with my customers using these programs and then something goes nuts.  Removing these type of programs and installing the drivers from the manufacturers always fixed it.

    Not trying to step on any toes here.  It's your machine so it's your choice but still be very careful of those programs.
    Appreciate the warning.  I have been using Driver Booster since I got the machine with no issues.  
  • jroc2680vrjroc2680vr Posts: 15
    NerveGear

    I also recommend downloading https://www.iobit.com/en/driver-booster.php?

    Then running it, it will search for newest drivers for everything that's in your computer, including Intel USB chipset etc ..

    Update everything and then uninstall iobit, it can get naggy.

    Reboot
    I have always had it installed without issues but will try removing it.  The only thing not updated in it right now is the Nvida driver as I rolled it back based on peoples feedback on issues with the latest driver.  

    I just had tech support log into the computer and watch me play for a half hour with no issues lol.  Only time in days that I have been able to play for more than 5 minutes and of course didn't act up while they were watching.  Wtf.  They could not find anything other than an Oculus error. in the event log.   Oculus got back to me in a support ticket with the following - 

    "I notice that you say that you moved your setup to another location. Before you started to use your Rift, did you rerun your Rift + Touch setup?

    If you didn't that can affect your VR experience. Even if you put the hardware back in a similar configuration that can still have a negative impact on your gameplay.

    I would also like to make sure that there are no software conflicts that may be causing the issues. To this I would like to manually uninstall Oculus then reinstall the most up to date version. Here are the steps to uninstall Oculus:
    1. Disconnect the computer from your network
    2. Reboot the PC in Safe Mode
    3. Uninstall Oculus using the control panel
    4. Delete all Oculus folders from here:
      • C:\Program Files
    5. Remove any Oculus folder from here:
      • C:\Users\YourUserProfile\AppData
      • C:\Users\YourUserProfile\Local
      • C:\Users\YourUserProfile\LocalLow
      • C:\Users\YourUserProfile\Roaming
    6. Restart the PC in normal mode, and connect to your network
    7. Install Oculus Home
      • You can install Oculus Home by clicking here
      • Please note that doing this will affect your eligibility for a refund on software purchased in the last 14 days

    Please let me know once you've had a chance to complete these steps."

    I did reinstall but just removed from the control panel - add/remove and reinstalled.  I will try the above and go from there.  

  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    I wonder if by them being logged in remotely prevented the USB from going to sleep lol

    Windows Fall Creator Update has been the most annoying thing in the world.

    There is a workaround from MS with regards to the latest patch that borked USB power management, perhaps you could try that too:

    1. Press Win + R to open the Run dialog.

    2. Type regedit and press Enter.

    3. Go to the following path:

    HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB

    4. If the USB key does not exist in the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created.

    5. Keep the USB key selected and right-click on the blank space at the right pane.

    6. Select New > DWORD value from the context menu.

    7. Rename this newly created DWORD value as DisableSelectiveSuspend.

    8. Right-click on DisableSelectiveSuspend and select Modify

    9. Put 1 in Value data field and then click OK.

    10. Reboot your PC.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • ParadiseDecayParadiseDecay Posts: 510
    Neo
    Fast Start disabled didn't work for me.
    ☆ YouTube 'Content Creator' and 'Steam Curator' ( https://www.youtube.com/user/ParadiseDecay ) ☆ Devs! I'm always on the look out for new and interesting VR experiences! ☆ Oculus Rift CV1 ☆ Windows 10, 64 bit ☆ Intel Core i7-3770 ☆ 16.0GB Ram ☆ GeForce GTX 1060
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    Fast Start disabled didn't work for me.
    What are your exact symptoms?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • jroc2680vrjroc2680vr Posts: 15
    NerveGear
    edited March 2018
    I wonder if by them being logged in remotely prevented the USB from going to sleep lol

    Windows Fall Creator Update has been the most annoying thing in the world.

    There is a workaround from MS with regards to the latest patch that borked USB power management, perhaps you could try that too:

    1. Press Win + R to open the Run dialog.

    2. Type regedit and press Enter.

    3. Go to the following path:

    HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB

    4. If the USB key does not exist in the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created.

    5. Keep the USB key selected and right-click on the blank space at the right pane.

    6. Select New > DWORD value from the context menu.

    7. Rename this newly created DWORD value as DisableSelectiveSuspend.

    8. Right-click on DisableSelectiveSuspend and select Modify

    9. Put 1 in Value data field and then click OK.

    10. Reboot your PC.

     
    So, I did the above reg edit and Oculus's recommendation for a safe mode removal/reinstall as seen in a previous post.  As of now, everything works.  I can't get it to crash.  I haven't had a ton of time to play but it usually didn't take very long to get pi$$ed off.    I wish I had the patience to do one before the other so I could better direct others for a resolve but I don't  and did both at the same time (:  I will start reintroducing things that make sense such as latest video driver etc one and a time a document on my end until I hit the end of the list of things I changed before the final resolve.   LZoltowski  - thanks for your time.  I appreciate it. 
  • jroc2680vrjroc2680vr Posts: 15
    NerveGear
    I wonder if by them being logged in remotely prevented the USB from going to sleep lol

    Windows Fall Creator Update has been the most annoying thing in the world.

    There is a workaround from MS with regards to the latest patch that borked USB power management, perhaps you could try that too:

    1. Press Win + R to open the Run dialog.

    2. Type regedit and press Enter.

    3. Go to the following path:

    HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB

    4. If the USB key does not exist in the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created.

    5. Keep the USB key selected and right-click on the blank space at the right pane.

    6. Select New > DWORD value from the context menu.

    7. Rename this newly created DWORD value as DisableSelectiveSuspend.

    8. Right-click on DisableSelectiveSuspend and select Modify

    9. Put 1 in Value data field and then click OK.

    10. Reboot your PC.

     
    So, I did the above reg edit and Oculus's recommendation for a safe mode removal/reinstall as seen in a previous post.  As of now, everything works.  I can't get it to crash.  I haven't had a ton of time to play but it usually didn't take very long to get pi$$ed off.    I wish I had the patience to do one before the other so I could better direct others for a resolve but I don't  and did both at the same time (:  I will start reintroducing things that make sense such as latest video driver etc one and a time a document on my end until I hit the end of the list of things I changed before the final resolve.   LZoltowski  - thanks for your time.  I appreciate it. 
    Played tonight with the same crash.  I did roll back the clock to by pass the current issue but not sure if that would make a difference.  Did not troubleshoot after it crashed...so tired of troubleshooting. 
  • oGhostioGhosti Posts: 14
    NerveGear
    edited March 2018
    For me now Rift is just broken. Period. I've reinstalled everything, ordered a DVI adapter (Which fixed it for the most part), installed that patch the other day... NOW Rift just doesn't want to work if I play a game longer than 10 minutes or less.

    Any game I play except for one (VRChat; which is odd because it's the game that runs the worst for me. What a joke.), black screens for a few seconds, comes back on and off.. over and over and over again. Then eventually the screen will just flash white (Oculus Home is trying to appear, but it's not supposed to.), whilst playing the game. It's very serious, and if I was epileptic, it would instantly have given me a seizure.

    This is the one and only problem I'm having with the rift now. DVI Cable should work for anyone else, unless this is connected (Which I woudln't be surprised..)

    My games all run fine 60+fps no drops until the display cuts off. (etc, etc)


    • Display cuts off randomly. Usually within 10minutes or less.
    • Display restores for a few seconds or a few minutes. Random.
    • Sensors apparently also bug out at the same time it seems.
    • If you attempt to press the Oculus button, while it blacks out, it will cause major Seizure hazards.
    • Every game does this except VRChat (Again, ironic. It runs like garbage compared to any other game but I never have issues for hours on that "game".)
    So, any news on the progress of the Oculus Team fixing this?
    Literally makes the Oculus unplayable and just an over-priced paperweight at this point. Considering refunding it to be honest.
  • Srilankan1Srilankan1 Posts: 6
    NerveGear
    Did you get any response to this?  ordered a new cable but have given up on my rift now for a few days. But it seems like the exact same issues you were having.
  • stargate88stargate88 Posts: 46
    Brain Burst
    If you have installed the Windows 10 April's update. You'll have to do this again since it seems to reset this setting.
  • LitoLito Posts: 2
    NerveGear
    oGhosti said:
    For me now Rift is just broken. Period. I've reinstalled everything, ordered a DVI adapter (Which fixed it for the most part), installed that patch the other day... NOW Rift just doesn't want to work if I play a game longer than 10 minutes or less.

    Any game I play except for one (VRChat; which is odd because it's the game that runs the worst for me. What a joke.), black screens for a few seconds, comes back on and off.. over and over and over again. Then eventually the screen will just flash white (Oculus Home is trying to appear, but it's not supposed to.), whilst playing the game. It's very serious, and if I was epileptic, it would instantly have given me a seizure.

    This is the one and only problem I'm having with the rift now. DVI Cable should work for anyone else, unless this is connected (Which I woudln't be surprised..)

    My games all run fine 60+fps no drops until the display cuts off. (etc, etc)


    • Display cuts off randomly. Usually within 10minutes or less.
    • Display restores for a few seconds or a few minutes. Random.
    • Sensors apparently also bug out at the same time it seems.
    • If you attempt to press the Oculus button, while it blacks out, it will cause major Seizure hazards.
    • Every game does this except VRChat (Again, ironic. It runs like garbage compared to any other game but I never have issues for hours on that "game".)
    So, any news on the progress of the Oculus Team fixing this?
    Literally makes the Oculus unplayable and just an over-priced paperweight at this point. Considering refunding it to be honest.
    Exactly the same on my case.
  • WingnutradioWingnutradio Posts: 15
    NerveGear
    Collect ALL logs, using the OculusLogGather tool in your Oculus\Support\oculus-diagnostics directory it hsould give you a zip file, if you could attach that.

    In the meantime, have you disabled power management on all of these?








    making your above changes now hoping this will help thank you 
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