I have just installed brand new touch controllers out of the box. I did not get the promised games on my account so I opened a support ticket. I provided the serial numbers (as photos of the actual numbers and the box) and proof of purchase. However because I did not buy them directly from Oculus they are refusing to release the free games. They say they cannot prove these were never used, but they have the serial numbers! This sounds like a company just looking for an excuse not to live up to obligations.