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PLEASE HELP ME

DMCgullwingDMCgullwing Posts: 12
NerveGear
my left controller light is not turning on. It worked fine the other night but and it spontaneously turned on but now it just wont turn on at all. I have had this product for months and it has been an amazing time with it but please somebody help me as without it i cant play literally any of my vr games 

Comments

  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    What does this screen show?


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  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    edited February 2018
    also i am really scared because when i look this up anywhere it never comes up and when i typed it in to youtube all it came up with was flipping fat guys trying VR for the first time!!
  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    can you post a screenshot as above?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    it shows right touch on and left touch off i forgot the left touch and ran the setup it spontaneously worked then get stuck in finalizing now it wont even have the led turn on
  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    when was the last time you changed the battery?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    i changed it about 10 mins ago like 4 times i got brand new ones straight out of the box
  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    ok click on the one that says it's off .. there should be a button Forget This Device 



    then run Touch Pairing here:


    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
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    Be kind to one another :)
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    im probably going to try get a refund also i have to leave now thanks for the fast response i will come back here if anything changes
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    oh ok i will try that
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    yeh i tried that and it still wont work the left controller is completely unresponsive and has no white led when i hold y and the menu button
  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    try holding down all the buttons on it all at the same time
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    its 11:30 at night here now and i have to get up early tomorrow so i will continue tommorow with this
  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    and then X
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    k i will try that then i rly hav to go
  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    negative. still not working gonna have to try again tomorrow if all fails i will try to get a replacement 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    There was a bug we recently fixed regarding Touch controller detection. Please logout and login again to your Oculus account within the Oculus app to refresh everything. Let me know if that helps.
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  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    i logged in and out but still nothing with the left rift my problem is the led light on it wont turn on or do anything, this is completely out of the blue, the right is completely fine and i have been enjoying it for months (excellent product by the way) but as of last night and the night before it has stopped working and is completely unresponsive i think i will send my left touch in for a replacement if i can or if there is no possible solution
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Okay. You can submit a support ticket then. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • DMCgullwingDMCgullwing Posts: 12
    NerveGear
    that did not work the controller is completely unresponsive and the led doesn't turn on the right controller is completely fine though
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