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Cant Reach Oculus Runtime Services

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  • LZoltowskiLZoltowski Posts: 6,341 Volunteer Moderator
    Mace404 said:
    rupert said:
    If the Runtime Service won't start, how is it going to download the fix?
    Lol, good question :/
    Through the online installer - doing a repair.
    Ah, didn't think about that, good point.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
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    Be kind to one another :)
  • bigmike20vtbigmike20vt Posts: 3,427 Valuable Player
    Sakkura said:
    Together with Oculus' inability to colaborate with Nvidia to create properly working drivers for MORE THAN HALF A YEAR now, the expiration of a DLL and a GLOBAL BLACK-OUT of their hardware is the SUPERB PINNACLE OF AMATEURISM AND INCOMPETENCE.

    I wouldn't be surprised, if the entire company was run by one guy on a couch (who's still asleep, so he can't respond to the global black-out of his hardware).

    RIDICULOUS!
    Nvidia's driver issues are Nvidia's responsibility. AMD hasn't been having those issues, so clearly the problem is not on Oculus' end.
    pretty sure my mate rolled back the nvidia drivers on his vive too due to issues
    Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR :)
  • NendashNendash Posts: 1
    NerveGear
    Wouldn't mind a fix. -.-
  • MoeCappMoeCapp Posts: 115
    Art3mis
    No biggie, I'm sure there will be an easy fix soon.

    But it does raise a bigger question in general as to why the hardware would be designed to stop functioning in the first place? It's bad enough the Rift doesn't come with offline drivers that we can roll back if need be like with any normal hardware product.
  • LinusOnTheGoLinusOnTheGo Posts: 26
    Brain Burst
    Seriously, why don't ppl read everything before spitting out: How to fix it, I changed the clock, when is this ready...?
    Please, read, think, post. :)
  • LZoltowskiLZoltowski Posts: 6,341 Volunteer Moderator
    Sakkura said:
    Together with Oculus' inability to colaborate with Nvidia to create properly working drivers for MORE THAN HALF A YEAR now, the expiration of a DLL and a GLOBAL BLACK-OUT of their hardware is the SUPERB PINNACLE OF AMATEURISM AND INCOMPETENCE.

    I wouldn't be surprised, if the entire company was run by one guy on a couch (who's still asleep, so he can't respond to the global black-out of his hardware).

    RIDICULOUS!
    Nvidia's driver issues are Nvidia's responsibility. AMD hasn't been having those issues, so clearly the problem is not on Oculus' end.
    pretty sure my mate rolled back the nvidia drivers on his vive too due to issues

     That's correct, Nvidia even lists it as an ongoing bug for both VIVE and Rift in the latest release notes.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • STEWIE1701STEWIE1701 Posts: 8
    NerveGear
    Hallefex said:
    Hallefex said:
    Just installed my rift yesterday ...welcome to the community I guess LOL ... hope this isn't a normal thing 
    lol same here dude. I just got mine yesterday as well!
    I got mine just 4 hours ago, I'm not kidding !  :'(
    when we can actually get back in, we should all friend each other for games.. we can look back and laugh at how we met... or cry... either way. :/\
    Agreed. Hard to get my first Oculus experience on a support forum.  :|
    yeah man, this sucks. Last night was my first time in VR (besides the one time in 1993) and I think I said "whoa" more time in the few hours I played then I have my entire life lol. But yeah, I'll throw ya a friend request as soon as I figure out how to do that!
  • Henri1970Henri1970 Posts: 99
    Hiro Protagonist
    how long does it take to obtain a certificate? does it involve someone checking any code? 
  • HallefexHallefex Posts: 14
    NerveGear
    Henri1970 said:
    how long does it take to obtain a certificate? does it involve someone checking any code? 
    I really hope it's gonna be done ASAP, like in the next 5-6 hours.
  • BluecheezBluecheez Posts: 7
    NerveGear
    rupert said:
    If the Runtime Service won't start, how is it going to download the fix?
    Lol, good question :/
    I guess the simple solution is a 200kb download to patch the expired certificate ! 
  • GromcladGromclad Posts: 6
    NerveGear
    thats damm sure Gromclad vive would have the balls to say sorry guys where doing our best to fix it 
    That's exactly what I'm saying. Shit happens and we get that(although it would still suck) but to not even tell your customers there is a problem is unreal.
  • marcocorrieromarcocorriero Posts: 5
    NerveGear
    Gromclad said:
    Not only did you guys screw up bigtime by letting a DLL cert expire, it's also been hours for many users unable to use their hardware with no official word from Oculus! Not even a "hey guys we are aware of the problem are working to fix it" Your customers are PISSED. Extremely unprofessional for such a large corporation with such a large user base. Enjoy that brief takeover of marketshare over Vive because people aren't going to forget this or the way you handled it.

    Wildt said:

  • GrumpleStilskinGrumpleStilskin Posts: 5
    NerveGear
    edited March 7
    I swear people here have selective sight to be missing all the obvious info here.
  • JoshBearJoshBear Posts: 1
    NerveGear
    Adding myself to this list of people having this error.  Wish I had come here first just wasted time doing a repair install!
  • samisnotinsanesamisnotinsane Posts: 1
    NerveGear
    This kind of software breakage is really unacceptable coming from an apparently renouned company like Facebook. My thesis is in a deadlock because I can't work on my implementation due to this problem. Definitely agree with the others that an official response should've gone out. But thankfully I found this thread when I did before I wasted even more time. Expecting a fix to be pushed out ASAP Oculus!
  • janostanekjanostanek Posts: 6
    NerveGear
    at me the same problem :(   when can you solve this problem? tomorrow? the day after tomorrow? at least approximate time ??? Thank you   :#
  • LZoltowskiLZoltowski Posts: 6,341 Volunteer Moderator
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • GrumpleStilskinGrumpleStilskin Posts: 5
    NerveGear
    edited March 7
    lag0matic said:
    Damn, 
    People get ANGRY when they cant play their video games for a few hours.  Seriously, calm down, take a few breaths. Go hug your dog.  Its an expired cert, not the end of life as we know it. Go play another game, watch tv, read a book, or take a drive.  In a few hours, all will be well, and we can all get back to "showing da wey" in vr chat or whatever it is we do.
    Hi. My brother gets maybe one day off a month, at best, due to a lot of reasons. He's usually so busy that his schedule is Sleep, Work, Sleep, Work. Today, right when the cert expired, was his time off. He now has barely any time left, mostly due to trying to figure out what the problem is. Everything may be all and well in a few hours, but it's another month before he can do anything more than dabble for fifteen minutes.

    But thanks for being an entitled ass about it! It sure is nice how you just believe everyone has the exact same situation as you! Guess he has no right to be angry, huh? But hey, you got a nice ego wank by being the big voice of reason and telling everyone to calm down, so it's worth it, yeah?
  • Mace404Mace404 Posts: 208
    Nexus 6
    edited March 7
    Bluecheez said:
    rupert said:
    If the Runtime Service won't start, how is it going to download the fix?
    Lol, good question :/
    I guess the simple solution is a 200kb download to patch the expired certificate ! 
    It's not that easy. Each component (dll, executable) is signed with a code signing certificate.
    Every file needs to be replaced with a version signed with a valid one.
    This means that the whole installation (the support folder) needs to be replaced .

    Re-signing at the client's end (aka the patch you mention) makes the whole chain of trust obsolete.
    (since you need the private key to sign, and you don't want anyone to have that)
  • Horrent_GamerHorrent_Gamer Posts: 1
    NerveGear
    this is really terrible .... we basically dont even own the device anymore because we rely on server sided certificates to be able to get on and enjoy our purchase 
  • BluecheezBluecheez Posts: 7
    NerveGear
    Mace404 said:
    Bluecheez said:
    rupert said:
    If the Runtime Service won't start, how is it going to download the fix?
    Lol, good question :/
    I guess the simple solution is a 200kb download to patch the expired certificate ! 
    It's not that easy. Each component (dll, executable) is signed with a code signing certificate.
    Every file needs to be replaced with a version signed with a valid one.
    This means that the whole installation (the support folder) needs to be replaced with a new one.

    Re-signing at the client's end (aka the patch you mention) makes the whole chain of trust obsolete.
    Hopefully the patch will be few files not the 5 GB installer. I already download 15 GB on oculus server this morning !

    Can't wait to receive my internet provider's invoice !  
  • VR-OCALAVR-OCALA Posts: 467
    Trinity
    You serious gamers have no excuse now to not get a shower and maybe go look at the sun!
    I kid, I kid
  • Lolzdude64Lolzdude64 Posts: 3
    NerveGear
    DO NOT CHANGE YOUR COMPUTER'S TIME!!!  In the oculus reddit a person said to specifically not mess with it or else it would just make more problems. 
    Original Post:

    DON'T fuck with your system clock, especially if you run Windows 10, or have any types of authentication applications (pace,duolock,ilok) whatever, you can fuck up your software installations because it will look like you're tampering with them.

    Wait for a official announcement and fix from Oculus, they need to fix this fuckup pronto, but don't give yourself MORE headaches by messing with the system time.

    If Oculus does this the way they should, you should get an email or they will post an official announcement of getting a patch.

    All the patch will do is remove the expired cert for their application, add an updated trusted CA with an extension date. You'll restart your system, boom the issue the fixed.

    I want you to inundate Oculus with anger about this issue. It should not have happened, because that's a big deal to have a cert expire that's installed locally and can't be fixed because the software that would update and fix the cert, doesn't work.

  • FlyingDoodleFlyingDoodle Posts: 8
    NerveGear
    Aliantha said:
    You serious gamers have no excuse now to not get a shower and maybe go look at the sun!
    I kid, I kid

    It's only been 1 month without a shower so I still have weeks to go before taking one. Thanks for the advice (i'm kidding)
  • Cool3rkingCool3rking Posts: 3
    NerveGear
    Two weeks in...first post...it doesn't work! :D :o :/ :(
  • bigmike20vtbigmike20vt Posts: 3,427 Valuable Player
    edited March 7
    lag0matic said:
    Damn, 
    People get ANGRY when they cant play their video games for a few hours.  Seriously, calm down, take a few breaths. Go hug your dog.  Its an expired cert, not the end of life as we know it. Go play another game, watch tv, read a book, or take a drive.  In a few hours, all will be well, and we can all get back to "showing da wey" in vr chat or whatever it is we do.
    Hi. My brother gets maybe one day off a month, at best, due to a lot of reasons. He's usually so busy that his schedule is Sleep, Work, Sleep, Work. Today, right when the cert expired, was his time off. He now has barely any time left, mostly due to trying to figure out what the problem is. Everything may be all and well in a few hours, but it's another month before he can do anything more than dabble for fifteen minutes.

    But thanks for being an entitled ass about it! It sure is nice how you just believe everyone has the exact same situation as you! Guess he has no right to be angry, huh? But hey, you got a nice ego wank by being the big voice of reason and telling everyone to calm down, so it's worth it, yeah?
    except some people have literally said they want people fired over this..... so yes it sucks for your bro, but minor inconvenience for your brother missing a vr gaming session and having to flat screen it, vs calls for a person to lose their entire livelyhood.....  I am more in the "get some perspective camp"

    if it is still down in 24 hrs i may see your point, but for now, its just unfortunate timing on his part.
    Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR :)
  • tbsnc99tbsnc99 Posts: 1
    NerveGear
    I would not mind but it was all working this morning , Then boom another oculus problem. spent 3 hour installing fixing stuff before i gave up. the official statement came out way too late again, come on GUYS 
  • GrumpleStilskinGrumpleStilskin Posts: 5
    NerveGear
    edited March 7
    lag0matic said:
    Damn, 
    People get ANGRY when they cant play their video games for a few hours.  Seriously, calm down, take a few breaths. Go hug your dog.  Its an expired cert, not the end of life as we know it. Go play another game, watch tv, read a book, or take a drive.  In a few hours, all will be well, and we can all get back to "showing da wey" in vr chat or whatever it is we do.
    Hi. My brother gets maybe one day off a month, at best, due to a lot of reasons. He's usually so busy that his schedule is Sleep, Work, Sleep, Work. Today, right when the cert expired, was his time off. He now has barely any time left, mostly due to trying to figure out what the problem is. Everything may be all and well in a few hours, but it's another month before he can do anything more than dabble for fifteen minutes.

    But thanks for being an entitled ass about it! It sure is nice how you just believe everyone has the exact same situation as you! Guess he has no right to be angry, huh? But hey, you got a nice ego wank by being the big voice of reason and telling everyone to calm down, so it's worth it, yeah?
    except some people have literally said they want people fired over this..... so yes it sucks for your bro, but minor inconvenience for your brother missing a vr gaming session and having to flat screen it, vs calls for a person to lose their entire livelyhood.....  I am more in the "get some perspective camp"

    if it is still down in 24 hrs i may see your point, but for now, its just unfortunate timing on his part.
    Neither of us (my brother and I) want people FIRED over this, we just don't appreciate people telling us it's wrong to be angry. We have every right to get angry, we just don't need to become a lynch mob about it.

    Also, he didn't get any gaming session. His session was spent trying to figure out what was wrong with our Rift.
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