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Oculus Runtime Services - Current Status

ShowbizDonkeyShowbizDonkey Posts: 4 Oculus Staff
edited March 13 in Support
We are aware of and actively investigating an issue impacting ability to access Rift software. Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We'll share more updates here as we have them. Thanks.

Update:
Hey everyone - This is an issue with our software certification that we're still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we're looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.

Update #2:
Hey everyone - We're still working hard to resolve the cert issue. We're in the process of integrating an updated cert. Unfortunately, pushing the update out to affected users has some added complexity, as the expired cert blocks our standard software update path. We're working through the options now, and we expect to have more details to share later this evening.

Update #3:
Hey all - thank for your patience. We now have an Oculus software update in place that fixes the issue where Rift may fail to start up. For more info and instructions, please go here: https://support.oculus.com/217157135500529/
Thank you once again for your patience.

Update #4:
Each Rift user impacted by last week's issue and eligible for our $15 Oculus Store credit (or currency equivalent) will see that hit their account within the next few hours. Not sure where to find your credit? Check out this support article: https://support.oculus.com/176820559444065/ 

If you don't receive store credit but believe you qualified (used the Oculus desktop app on Rift between 2/1/18 and 3/8/18 -- after further consideration we extended the window by a day to account for potential new Rift owners), please contact support: https://support.oculus.com/885981024820727/
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Comments

  • GoetreGoetre Posts: 4
    NerveGear
    Thanks for update, been driving me nuts all day and the live chat peeps were scratching their heads over this as well xD 
  • DemimageDemimage Posts: 3
    NerveGear
    dont spam here plz.. were all in the same boat.. they will post here when they know more..
  • dburnedburne Posts: 1,260
    Wintermute
    Yes thanks for the update, same problem here on my end.
    Don

    EVGA X-79 Dark MB|I7 [email protected] GHz|EVGA 1080Ti FTW3 Elite|16GB Corsair Platinum 2133MHz| TM Warthog + 7.5cm Ext| MFG Crosswind Pedals| Rift CV1|Windows 10 64 bit 
  • eivind.birkeland.82eivind.birkeland.82 Posts: 1
    NerveGear
    so when can we hope to have a fix then?
  • gpcustomgpcustom Posts: 23
    Brain Burst
    Im sorta feeling better but not by much. Could we hear an ETA on service? Many a thread here and elsewhere asking this very same question. 
  • Time4LaughterTime4Laughter Posts: 13
    NerveGear
    Ok..Cheers for the update. I'll fire up the Atari and blast some invaders.. :smiley: -) 
  • FoxDeltaFoxDelta Posts: 2
    NerveGear
    edited March 7
    are you guys serious? what would happen when this company files bankrupticy?
    AT LEAST: i would have expected to get an E-Mail regarding this issue, within an 1 hour window after knowledge. i got nothing!!!!
    perfect customer support grummel
  • ElcoLElcoL Posts: 3
    NerveGear
    They should've known. This has been going on for nearly a day now.
  • SatoriusSatorius Posts: 4
    NerveGear
    Temporary fix until they fix the issue.  Hope they plan to give us at least a free game regarding this issue.  I reinstall the software until I figure it out the issue on this site:   https://jgonfer.com/blog/how-to-fix-the-cant-reach-oculus-runtime-service-error-in-oculus-home/
  • kwakaman39kwakaman39 Posts: 16
    NerveGear
    First time on rift for months. Would happen today. Reinstalling software before found out reason. Now have 5 hour download before get back to square one. Good to see they are on the case now though. Wished it was a few hours ago though.
  • ShibShib Posts: 6
    NerveGear
    First time on rift for months. Would happen today. Reinstalling software before found out reason. Now have 5 hour download before get back to square one. Good to see they are on the case now though. Wished it was a few hours ago though.
    did same exact thing. reinstalled oculus. same error occurred. hopped onto the oculus subreddit. all oculus devices soft-bricked. sweet.
  • Ravel_Ravel_ Posts: 4
    NerveGear
    Satorius said:
    Temporary fix until they fix the issue.  Hope they plan to give us at least a free game regarding this issue.  I reinstall the software until I figure it out the issue on this site:   https://jgonfer.com/blog/how-to-fix-the-cant-reach-oculus-runtime-service-error-in-oculus-home/
    Not working for me... Tried it multiple times
  • lRoscolRosco Posts: 1
    NerveGear
    Still doesn't work..
  • apexmasterapexmaster Posts: 32
    Brain Burst
    Why would they give a free game??? Things happen.  
    Change clock on your system and good to go till they have a fix. I. Did that and running w out problems
  • BlackPixel_BlackPixel_ Posts: 39
    Brain Burst
    edited March 7
    Hey guys just right click  date and time in your lower right corner of Windows, go to adjust date and time and then switch from automatic to manual and change the date to Feb anything and restart your PC. Oculus will start working again. 
    MSI X99 GODLIKE Board / Intel Core i7-6900K / 32GB Extreme DDR4 2400MHz Memory / GTX 1080 Founders / 

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