Error in installing oculus software (PC, Oculus Rift) "Restart Computer" — Oculus
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Error in installing oculus software (PC, Oculus Rift) "Restart Computer"

NiKunHaxNiKunHax Posts: 4
NerveGear
edited March 2018 in Support
I try to start oculus setup software, it download the 5GB but during the install process it give me the error "Restart Computer". I tried to restart PC but when i retry i get the same error. I already tryed regedit propieties. The first time i installed it there wasen't any problems.

Here's my logs:

Comments

  • NiKunHaxNiKunHax Posts: 4
    NerveGear
    edited March 2018
    Urgent, please help
  • BadDanMEBadDanME Posts: 62
    Hiro Protagonist
    Oculus Service not running at all at the moment, so don´t waste your time with the installer, as long as there is no fix for the oculus service. Check the forum on news on this.
  • NiKunHaxNiKunHax Posts: 4
    NerveGear
    Thanks You man, i was scary because my rift was in orange light and after restart my oculus softwar was offline so i tryed to reinstall, later i see on the forum the announcement.
  • peteissohighpeteissohigh Posts: 15
    NerveGear
    guys I got the same issue as you, cannot install, FFS, this bloody idiotic team!
  • NiKunHaxNiKunHax Posts: 4
    NerveGear
    guys I got the same issue as you, cannot install, FFS, this bloody idiotic team!
    I think we only have to wait.
  • oliokoliok Posts: 3
    NerveGear
    I am getting this with the OculusPatchMarch2018.exe - this is the dumbest thing ever, Restart Computer every time and it still happens!!!!
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you upload you logs files here? See this thread for how to get them.
    https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • SpicyAftermathSpicyAftermath Posts: 3
    NerveGear
    edited March 2018
    same here. deleted oculus software after the "OculusPatchMarch2018" didn't work. tried to reinstall. now the setup doesn't work ("restart your computer" and that the installation wasn't successful at the end of the setup). tried a bunch of things and everytime you want to see wether it fixed the problem you need to download the 5gb in files needed for the setup... mildly irritating. 
  • LZoltowskiLZoltowski Posts: 6,755 Volunteer Moderator
    same here. deleted oculus software after the "updatemarch2018" didn't work. tried to reinstall. now the setup doesn't work. tried a bunch of things and everytime you want to try wether it fixed the problem you need to download the 5gb in files needed for the setup... mildly irritating. log files are probably the same as the first person posting since i got a pretty standard rig and the people above seem to have the same problem.
    Can you try by running the leanest session of windows you can?

    close or shut down anything you have running to an absolute minimum.

    Samsung magic for SSD or any other SSD utility
    Any motherboard utilities like AI Suite or MSI suite or anything like that
    MSI afterburner or any GPU tweaker
    Java update scheduler.
    Oculus Debug Tool
    Oculus Tray tool
    Disable any antivirus anti-malware tools
    Steam

    If so close them all, and try again.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Try uninstalling Oculus completely, then deleting the Oculus folder in C:/Program Files. Then restart your computer and install Oculus fresh from here: 
    https://www.oculus.com/setup/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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