New to the forums? Click here to read the How To guide. -- Developers click here.

Oculus Home crashes on startup or at random.

charliemakescartoonscharliemakescartoons Posts: 54
Hiro Protagonist
edited March 13 in Support
Has anyone else had this issue? it's been happening since I installed the new patch.

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you upload your LogGatherer zip file here? See this thread on how to get the file.
    https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • LZoltowskiLZoltowski Posts: 6,429 Volunteer Moderator
    Hmm, had a browse, I can't see anything specific,

    What version of GPU drivers are you running?
    When you installed the patch did you have any antivirus or any antimalware on? Might be a good idea to install the patch again.
    Are you running Classic Home or Home Core 2.0 Beta?

    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    edited March 15
    These are my specs. I'm using the latest Nvidia driver. I've already rolled back and that did not solve the issue.


  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    edited March 15
    Here's a visual of the error, it just keeps disconnecting now. I haven't been able to run any apps properly today.

    The black screen bits are when it disconnects/reconnects.


  • LZoltowskiLZoltowski Posts: 6,429 Volunteer Moderator
    cjboucher said:
    These are my specs.


    Great specs, could you answer these too please?

    • What version of GPU drivers are you running?
    • When you installed the patch did you have any antivirus or any antimalware on? Might be a good idea to install the patch again but disable any anti-virus/windows defender/anti-malware
    • Are you running Classic Home or Home Core 2.0 Beta?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    edited March 15
    Thanks. :) Looking to upgrade though as Quill can barely handle my more complex scenes.

    I don't have any anti virus software apart from Windows Defender.

    I'm running Home Core 2.0 beta
  • LZoltowskiLZoltowski Posts: 6,429 Volunteer Moderator
    cjboucher said:
    Thanks. :) Looking to upgrade though as Quill can barely handle my more complex scenes.

    I don't have any anti virus software apart from Windows Defender.

    I'm running Home Core 2.0 beta
    Could you try and disable defender and run the patch install again? Something seems garbled up.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I see some Nvidia errors in the logs. Can you try uninstalling current driver using DDU safe mode, and then install Nvidia driver 388.59 specifically? That may help. 
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    More errors



    The hands disappear when I press the Oculus menu button, the menu does not appear so I can't access anything.
  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    Updated diagnostics for your perusal.
  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    edited April 1
    Is there any more info I can send that would help to determine this issue? Is the glitch with the hands a common issue?

    The apps work if I open them from the desktop app, then everything runs fairly smoothly, otherwise the home menu/stage remains static.
  • charliemakescartoonscharliemakescartoons Posts: 54
    Hiro Protagonist
    edited April 23
    Anyone else had this?

Sign In or Register to comment.