New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Game wont finish install, log points to "OVRRedistributableInstaller" issue

SkyTwin2SkyTwin2 Posts: 2

After downloading Elite Dangerous (16Gb) the install would give me an error saying it couldn't finish and to contact oculus support. I uninstalled the game and re-installed, but same issue came up at the end when it wants to install some 3rd party software.

Looking at the log, I see this:
[Debug] [26-Mar-18 8:52:04 PM] Starting up OVRRedistributableInstaller v1.16.0.0.
[Debug] [26-Mar-18 8:52:04 PM] Starting OVRRedistributableInstaller
[Debug] [26-Mar-18 8:52:04 PM] IPC connection opened.
[Debug] [26-Mar-18 8:52:04 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [26-Mar-18 8:52:04 PM] IPC connection established!
[Debug] [26-Mar-18 8:52:04 PM] Service path: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
[Debug] [26-Mar-18 8:52:04 PM] Requesting work from OAF
[Error] [26-Mar-18 8:52:05 PM] Error requesting elevated work from OAF: 'Sorry, something went wrong. Please uninstall the application and install again.: 1971021'
[Debug] [26-Mar-18 8:52:05 PM] Failure.
[Debug] [26-Mar-18 8:52:05 PM] IPC connection destroyed.

If i go to the folder shown above and run the OVRServer_x64.exe, i get a few errors connecting and then it crashes.
It says to uninstall the application and install it again, but what do i need to uninstall? I cant find any program called OVR, do i need to uninstall Oculus Home?



  • cyberealitycybereality Posts: 26,156 Oculus Staff
    First, please install these patches:

    Make sure your Windows Update is up to date. If you have MalwareBytes (or other anti-virus) please disabling it to complete the install.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • SkyTwin2SkyTwin2 Posts: 2
    Hey, I tried installing them all yesterday after I saw you link to that post to a few ppl. The majority installed fine but the last ones failed as they said i had a newer version already installed. I got no anti-virus running at the time either but still wont finish installing the game.
Sign In or Register to comment.