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Game wont finish install, log points to "OVRRedistributableInstaller" issue

SkyTwin2SkyTwin2 Posts: 2
NerveGear
Hello,

After downloading Elite Dangerous (16Gb) the install would give me an error saying it couldn't finish and to contact oculus support. I uninstalled the game and re-installed, but same issue came up at the end when it wants to install some 3rd party software.

Looking at the log, I see this:
[Debug] [26-Mar-18 8:52:04 PM] Starting up OVRRedistributableInstaller v1.16.0.0.
[Debug] [26-Mar-18 8:52:04 PM] Starting OVRRedistributableInstaller
[Debug] [26-Mar-18 8:52:04 PM] IPC connection opened.
[Debug] [26-Mar-18 8:52:04 PM] IPC thread running; waiting for Oaf to connect.
[Debug] [26-Mar-18 8:52:04 PM] IPC connection established!
[Debug] [26-Mar-18 8:52:04 PM] Service path: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
[Debug] [26-Mar-18 8:52:04 PM] Requesting work from OAF
[Error] [26-Mar-18 8:52:05 PM] Error requesting elevated work from OAF: 'Sorry, something went wrong. Please uninstall the application and install again.: 1971021'
[Debug] [26-Mar-18 8:52:05 PM] Failure.
[Debug] [26-Mar-18 8:52:05 PM] IPC connection destroyed.

If i go to the folder shown above and run the OVRServer_x64.exe, i get a few errors connecting and then it crashes.
It says to uninstall the application and install it again, but what do i need to uninstall? I cant find any program called OVR, do i need to uninstall Oculus Home?

Thanks!   
 

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    First, please install these patches:
    https://forums.oculusvr.com/community/discussion/comment/558735/#Comment_558735

    Make sure your Windows Update is up to date. If you have MalwareBytes (or other anti-virus) please disabling it to complete the install.
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  • SkyTwin2SkyTwin2 Posts: 2
    NerveGear
    Hey, I tried installing them all yesterday after I saw you link to that post to a few ppl. The majority installed fine but the last ones failed as they said i had a newer version already installed. I got no anti-virus running at the time either but still wont finish installing the game.
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