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Cannot reinstall following March 2018 Oculus bug

SStozzerSStozzer Posts: 4
NerveGear
For some reason the site wont let me post to support forum.......

Following the Oculus security certificate issue, I was getting the run time error.
I've tried downloading the patch as advised, didn't work.
Contacted support, was told to uninstall and download/reinstall.  Didn't work.
Turn off/uninstall anti virus.  reboot. Re install.  Didn't work.  (Tried this around 15 times now.)

Im now nearly a week going back and forward with support - no progress.

Is anybody else getting this problem.  Any suggestions on fix?

Comments

  • MystaMagooMystaMagoo Posts: 49
    Brain Burst
    SStozzer said:
    For some reason the site wont let me post to support forum.......

    Following the Oculus security certificate issue, I was getting the run time error.
    I've tried downloading the patch as advised, didn't work.
    Contacted support, was told to uninstall and download/reinstall.  Didn't work.
    Turn off/uninstall anti virus.  reboot. Re install.  Didn't work.  (Tried this around 15 times now.)

    Im now nearly a week going back and forward with support - no progress.

    Is anybody else getting this problem.  Any suggestions on fix?

    Without any details of your hardware and software we can offer no useful info.
    win7 or win10,nvidia or ati etc etc
  • SStozzerSStozzer Posts: 4
    NerveGear
    Thanks.  (PC passes the compatibility test for Oculus)
    I'm running windows 10 and it's up to date.
    Intel i5 processor 6400;  8gb DDR;  Nvidia graphics Geforce  GTX970 4gb
    Let me know if you need anything else.  ta

  • MystaMagooMystaMagoo Posts: 49
    Brain Burst
    ok
    what exactly is not happening?
    does it reinstall but not start,does it not reinstall.
    does it start but only gives black screen?

    need to be a bit more specific M8 :)
  • SStozzerSStozzer Posts: 4
    NerveGear
    During install process it fails towards end.

    Here is a section of the log file where it fails after about 5 mins of installing.

    Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.CreateOculusDirectoriesStep' succeeded.
    [Debug] [30/03/2018 09:25:48] Chunked mode!  Skipping ExtractLibrarianStep.
    [Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.ExtractLibrarianStep' succeeded.
    [Debug] [30/03/2018 09:25:48] Setting installed release channel to 'LIVE'.
    [Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
    [Error] [30/03/2018 09:25:48] Uncaught exception!
    System.NullReferenceException: Object reference not set to an instance of an object.
       at Dawn.Setup.SetEnvironmentVariablesStep.UpdatePath(Boolean add)
       at Dawn.Setup.SetEnvironmentVariablesStep.InstallImpl()
       at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
    [Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.SetEnvironmentVariablesStep' failed.
    [Warning] [30/03/2018 09:25:48] Rolling back installation.
    [Error] [30/03/2018 09:25:48] Uncaught exception!
    System.NullReferenceException: Object reference not set to an instance of an object.
       at Dawn.Setup.SetEnvironmentVariablesStep.UpdatePath(Boolean add)
       at Dawn.Setup.SetEnvironmentVariablesStep.UninstallImpl()
       at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
    [Debug] [30/03/2018 09:25:48] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' failed.
  • SStozzerSStozzer Posts: 4
    NerveGear
    No black screen.  The install program says install failed, says to reboot and try again or contact support

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