"Oculus Update Required" on Note 4 — Oculus
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"Oculus Update Required" on Note 4

jgardnerjgardner Posts: 7
NerveGear
edited April 2018 in Samsung Gear VR

I have the innovator edition Gear VR (SM-R320), and I just got my old Note 4 replaced with a refurbished one running Android 60101. I plugged it into the headset, it started the setup, I pulled the phone off and installed all the VR apps, logged into the Oculus store, no problems.

Now when I mount the phone back on the headset it says - 

Oculus Update Required 

To update take your phone out of the headset and open the Oculus App. 

You will need internet access to continue. 

OK

I unplug, start the app, updates are set to auto in the Oculus app settings, tried manually updating, said it was already updated. Still getting the same message. I reset the entire phone and tried again with the same results.

Reset the phone to factory settings twice now with the exact same result.

Downloaded and installed the com.samsung.android.app.vrsetupwizard_2.2.13-221301000_minAPI21(nodpi)_apkmirror.com.apk file from Samsung and had the exact same result.


!!!!UPDATE 04-28-2018!!!!

There is a new version of the Oculus app, and it seems to fix the problem, if you open the app with your phone undocked it should find 4 updates.

New version is 3.40.0.2.3473 (103876948)

Comments

  • jgardnerjgardner Posts: 7
    NerveGear
    Update, I have contacted Samsung support and the firmware on my phone is the latest version. Also since you cannot edit forum posts, my Android version above should say 6.0.1
  • jgardnerjgardner Posts: 7
    NerveGear
    Additional Update - I have confirmed that all 3 facebook apps are installed and enabled on my phone, in Android 6 (Marshmallow) there is no app called Facebook App Installer, it is called com.facebook.system instead. I will continue to document what I find so maybe someone else does not have to go through this pain in the neck. Any help from support is appreciated, I am also documenting this on Reddit in the r/gearvr sub.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    We have received some reports, but please reach out so we can investigate further. Thanks. https://support.oculus.com/
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  • dapez.willdapez.will Posts: 2
    NerveGear
    I have exactly the same problem as this guy above. How do I resolve?  

  • YoatzzYoatzz Posts: 2
    NerveGear
    I'm having the same problem on note 4 . Says Oculus required update ? 
  • VictorGMVictorGM Posts: 1
    NerveGear
    Hola tengo el mismo problema, no se descarga nada directamente me manda al menú de biblioteca, me pongo las gafas se carga bien pero el tactil de las gafas no funciona
  • jgardnerjgardner Posts: 7
    NerveGear
    I have opened a ticket with support, i would encourage each of you to do the same, I will also post the resolution back here for anyone else.
  • XVT123XVT123 Posts: 2
    NerveGear
    The same issue for me. Samsung Galaxy Note 4 (SM-N900F), Android 6.0.1 firmware, factory resetted. Oculus 3.39.0.7.3291 (102277180). All facebook apps presented and updated (Facebook App Manager & Facebook App Installer updated to version D30.0.1 (8.0 in ROM by default)
  • jgardnerjgardner Posts: 7
    NerveGear
    Update: No resolution yet, I am still working with Oculus support.
  • jgardnerjgardner Posts: 7
    NerveGear
    If anyone else is having this issue please comment here and open a ticket with Oculus Support so that they know more people are being impacted. Also comment to let support know if your configuration is the same or any different than below:

    Phone: Galaxy Note 4
    Baseband version: N910VVRU2CQL1
    Android Version: 6.0.1
    Oculus Software Version: 3.39.0.7.3291 (102277180)
    All 3 Facebook apps are installed and enabled: com.facebook.system, Facebook, Facebook App Manager
    Location: USA

  • jgardnerjgardner Posts: 7
    NerveGear
    NEW UPDATE AVAILABLE FOR THE OCULUS APP!

    There is a new version of the Oculus app, and it seems to fix the problem, if you open the app with your phone undocked it should find 4 updates.

    New version is 3.40.0.2.3473 (103876948)

    After the update I docked my phone in the gear VR and everything seemed to work great, good luck everyone!
  • XVT123XVT123 Posts: 2
    NerveGear
    Confirm, problem solved.
  • cheval667cheval667 Posts: 1
    NerveGear
    Not sure
    I can't make my note 4 runs with my  gear vr.
    I can't  find to download 3.40.0.2.3473
    The note 4 takes  the 8.x.x.x.x  when i put the  gear  vr  on.
    Someone have  a solution? Please...
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