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Message: Can't validate Oculus account. Check your internetconnection or restart Oculus Software.

EpoxianEpoxian Posts: 22
Brain Burst
edited May 7 in General
For a few weeks now I have a strange mesage box in VR, that prevents me from entering my oculus-home-apartment and the oculus store. Everything else works.
It is a red messagebox with diagonal stripes and a blue "Accept"-Button (it has a totaly different design than any other UI I have seen so far in Oculus. Moreover it introduces depth-problems on other UI elements). The german text of the message is: "Dein Oculus-Konto konnte nicht bestätigt werden. Bitte überprüfe deine Internetverbindung oder starte die Oculus Software neu. [Bestätigen]"
I tried restarting, sign in and out from Oculus Core 2.0 and Public Beta Channel. I also fixed the installation of the Oculus Software/reinstalling.

Comments

  • EpoxianEpoxian Posts: 22
    Brain Burst
    Bump. This (very annoying) problem still persists. Did anyone ever experience it?

  • cyberealitycybereality Posts: 25,400 Oculus Staff
    Can you please contact us so we can look into it? Thanks. https://tickets.oculusvr.com/hc/en-us/requests/new
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  • EpoxianEpoxian Posts: 22
    Brain Burst
    I opened a ticket (Request #553367). By the way, this is the strange messagebox:
    I hope to fix this soon to enter Home again and see all the updates that came up in the last weeks :smiley: !
  • EpoxianEpoxian Posts: 22
    Brain Burst
    Just another pic from the message box/error, still no help from support yet. After follow up ticket #557902 I opened #562311.
    I edited this picture to remove my name, the other artifacts are also visible in VR. I think the vertical lines are caused by overlayeffects from objects of Home. The objects seem to be loaded somehow. Somewhere behind the shop the messagebox is flying around.




  • cyberealitycybereality Posts: 25,400 Oculus Staff
    That's so strange. I've never seen anything like that. I see your ticket, but it looks like we gave you some steps to try on June 5th and then there is no response from you after that (until your new ticket). Please be sure to follow all the troubleshooting steps we ask and reply so we can proceed. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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