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Arrrrrrrrgh - Help - Oculus App update required

MumbleboyMumbleboy Posts: 1
NerveGear
Why when I try to use some software it tells me that Oculus App needs updating and yet I cant update it

- Trying to use Melody VR.

Any help much appreciated.

Comments

  • PickleschlitzPickleschlitz Posts: 81
    Hiro Protagonist
    Go to your menu for your library and look on the left for Updates. That should allow you to update your apps.
  • notsonotso Posts: 18 Oculus Start Member
    Nope, I have the same issue, it is not the APPS that need updated, it clearly says OCULUS needs updated...(also I did check, library/updates is empty and says all apps are up to date...Plex and Netflix give same error as well)
    I have removed and reinstalled, disabled reenabled facebook apps etc...I can not get this thing to update...
    (oculus GO)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you share your Oculus version? You can find this in the Settings -> More Settings -> About (on the left nav). Then take a screenshot (Sharing -> Screenshot) and upload it here.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • notsonotso Posts: 18 Oculus Start Member
    No because the stupid capture and share always defaults to some other screen then captures the screen shot before I can get back to settings.
    Version 3.33.0.83810384
    Runtime 2.8.25.83531691
    OS version user-1628
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Are these retail Go units you purchased or early developer versions you have have gotten from Oculus? I ask because some of the non-retail units may have odd issues and we will need to get you the update manually.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • notsonotso Posts: 18 Oculus Start Member
    This is a dev unit I just received Tuesday.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a support ticket and mention it's a dev unit that needs updating. Thanks. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • NotMattShawNotMattShaw Posts: 2
    NerveGear
    I am having the same issue, but it's with a consumer unit, not a dev unit. Looks like I'm on the same software and runtime version as the OP. Is there a fix for consumer units, or should I log a ticket?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Yes, please submit a ticket. We'll have to look into this.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • gregostroffgregostroff Posts: 1
    NerveGear
    i am having the same issue. its a dev kit that finally arrived last week and has been really difficult to set up.  it keeps crashing and has to be set up every time i try and use it.  Finally seemed to be stable enough to download some apps but now that ive done so after loading one of the apps the headset is frozen at oculus update required page and home page and shutdown page all at the same time :)
  • prowlprowl Posts: 86
    Hiro Protagonist
    Are these retail Go units you purchased or early developer versions you have have gotten from Oculus? I ask because some of the non-retail units may have odd issues and we will need to get you the update manually.
    Same here.  Dont think it’s a retail version. Had stickers all over it. 

    I’ve got a ticket about it but no response yet. 


  • cyberealitycybereality Posts: 26,156 Oculus Staff
    For dev units, you'll need a manual update. Please reach out for assistance. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • brianpeirisbrianpeiris Posts: 16
    NerveGear
    If anyone is still running into this, I found that my developer unit updated it self to the latest software after I did a factory reset and paired it with a fresh Oculus account.
  • bresolabresola Posts: 5
    NerveGear
    i was running into the same issue, i think its caused due to the upload failing to install on the oculus when from the app it thinks it installs upon first setup, i don't know if this makes any sense, and a factory reset + shutdown so the updates actually install solved it for me. Cheers.
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