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Oculus Go: "Oculus Update Required" Error for Every App

NotMattShawNotMattShaw Posts: 2
NerveGear
Just setup my new Oculus Go (64GB consumer version, delivered today), and setup seemed to go normally, but when I try to download and use any app, I get an error message that reads, "Oculus Update Required. To learn how to update your Oculus app, visit http://support.oculus.com"

Problem is, I can't find any documentation on support.oculus.com that tells me how to update the app. Can't find much online, either. Anyone know what's going on, and how to fix it?

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    The update should be automatic. Can you please submit a support ticket so we can look into it?
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • VoodooBoyVoodooBoy Posts: 1
    NerveGear
    edited May 2018
    I am having the exact same issue as the original post.  Just got the Go today.  Did you resolve the issue?  It won't play anything.
  • geebee666geebee666 Posts: 224
    Nexus 6
    Tried a restart, any odd behaviour I have had has been sorted by this. 
  • PeterUNLTDPeterUNLTD Posts: 2
    NerveGear
    edited May 2018
    I'm also having the same issue. Restarting isn't working. Seems to be an issue on apps that require local storage, location permissions, etc. It's not allowing the ability to answer the permissions (in most cases), and when I exit and relaunch it there's the update error. The only exception so far was steaming Within, which, probably because of streaming doesn't have this issue. Even Oculus Rooms doesn't work for me so far. Haven't been able to connect to the device on my computer to verify any structure issues or attempt a manual install.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please contact us for assistance. Thanks. https://support.oculus.com/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • alexdgourlayalexdgourlay Posts: 1
    NerveGear
    Having the same issue here. Netflix and MelodyVR result in 'Oculus Update Required' message. Have tried deleting and reinstalling the oculus app on my phone. Message also occurs when trying to deploy a simple build from Unity onto the device.
  • PeterUNLTDPeterUNLTD Posts: 2
    NerveGear
    The issue seems to be fine now. After a couple days away, and a recharge, I got a message saying there was an update available, and to check on the phone.

    When I checked the phone, it wasn't exactly clear, but I saw a Finish Setup button (even though it seemed to be setup already). When I finished that part again, it said Update in Progress, and then it was all good.

    The permission interface is completely redesigned and works with the controller. Apps are working fine.

    Hope that helps!
  • eshgepenhoneshgepenhon Posts: 2
    NerveGear
    having the same issue with my Gear VR and Samsung S8+. last week an update came to gear vr. after update, when I want to run any application on my Gear VR, The same Error : "oculus update required. to learn how to update the oculus app, visit: http://support.oculus.com" is shown and it dose not run. pleas help me. there is no update app learn in support.oculus.com
    thanks
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you try to uninstall all the apps listed here? https://support.oculus.com/1772668642989617/
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • spacefrogspacefrog Posts: 55
    Hiro Protagonist
    This once strikes again !
    Since i updated my current project to the just released, all new Oculus Unity SDK V1.28 packages ( Oculus Utilities V1.28, Platform SDK V1.28, Avatar SDK V1.28) i get the treaded Error :
    "oculus update required. to learn how to update the oculus app, visit: http://support.oculus.com"

    Did everything suggested:
    uninstalled the Phone App, Rebooted the Oculus Go several times, uninstalled my app several times, nothing helps
    Falling back to the Unity 2017.4.9F1 bundled OVR Plugin version ( V1.26.1 ) at least let my app show its UI for a second, as soon as i initialize the Oculus Platform, pops up another ( but similar looking ) erro dialog, that i need to update the phone as m the app is using some unsupported features

    I seriously wonder why it is made so hard to manually trigger an update check ON THE GO ITSELF ?

    BTW:
    GO says version is 3.42.98.111179117              OS Version is 27130.12430.180

  • DrCKNYDrCKNY Posts: 1
    NerveGear
    I have same problem, and I can't find any update notification, is there any way to force it update the firmware?

    my OS Version is 27130.9020.153.
  • spacefrogspacefrog Posts: 55
    Hiro Protagonist
    edited August 2018
    Just leave the Device somewhere powered on ( on the charger, just to be sure)  and with accessible Wifi  for about 1-2 hours. During that timespan, mine decided to do some silent OTA update apparently ( without any notification) and after that my update problem did'nt exist any longer ...
  • ramgoofyramgoofy Posts: 1
    NerveGear
    That is SO lame, that this update issue is so horribly documented
  • jido-genshijido-genshi Posts: 10
    NerveGear
    I had to send in my defective Oculus Go and just received a "Grade B" refurbished one today. Went through the whole setup and tutorial process, and then downloaded only one previously purchased game... and now I can't into it because of this same error everyone else is having. Instead of the Oculus Staff telling everyone to "email" them, why can't they just explain what the hell is going on here!? And why can't we force an update if it needs an update? Do I really have to let it sit for another couple of hours just in hopes that it may automatically update when it feels like it? (and I have already had it unplugged in for 4 hours, it should have updated by now. Yes, I have the "Automatically Update" setting turned on in the app.) I've about had it with Oculus and Facebook...
  • michele.desanctis.3michele.desanctis.3 Posts: 1
    NerveGear
    I have the same problem. I bought 10 oculus go, I can't see the videos in the memory and the apps to view it give me this warning Oculus Update Required.
    Please have an important VR presentation on Sunday !!!
  • medtarikmedtarik Posts: 1
    NerveGear
    same problem. Did anyone found a solution?
  • Andi.PuehringerAndi.Puehringer Posts: 1 Oculus Start Member
    edited September 2019
    I also continuously had the message ""Oculus Update Required. To learn how to update your Oculus app..." My update also didn't start automatically even after leaving the Oculus Go on charge over multiple nights (in stand by, turned off, on home screen etc. I tried everything...)

    I tried quite a few other approaches and in case you haven't tried yet, you might try a factory reset and afterwards try the update again. Some other people had success by uninstalling and re-installing the iphone/Android App or by disconnecting and re-connecting the headset to those Apps. It seems various of these approaches worked for quite a few people. Of course after factory reset you have to then re-install all the Oculus Go Apps to the Headset. However for me and some others even those approaches including the "normal" factory reset didn't work. The approach I had to take strikes me as really strange, but it worked:
    1. I did a(nother) factory reset of the Oculus Go.
    2. I uninstalled the Oculus App on my iPhone.
    3. I re-installed the iPhone App.
    4. I created a new Oculus Account (Without this step it didn’t work and this is the strange part to me. Why is the upgradability of a device tied to my Oculus account and why can I see nothing in my account that hints into this direction? It makes no logical sense to me and I admit that I only tried it, because I had completely run out of reasonable ideas and someone else on the Forum had mentioned success with this approach. But only after many failed attempts without this step No 4 and after multiple factory resets I gave this a try and to my surprise it actually worked). 
    5. I added the “Go" to the new Oculus account and followed the regular on screen and in headset instructions of setup during which the Oculus Go Update occurred. 
    6. I had to do another Factory Reset and follow the regular procedure in order to reconnect the device to my main Oculus Account.
    To me this is a strange and complicated approach. I think this should even be considered a bug. But it worked.
    Andi
    Andi Pühringer, VR/AR Project Management, Germany
    https://www.think360.today
  • john.h.bodleyjohn.h.bodley Posts: 1
    NerveGear
    Please. Just return in and get another one. THEN EXPLAIN TO CONSUMERS BBB. AND SO ON. . ThEY ARE ALL FACTORY M
  • JSBorderJSBorder Posts: 1
    NerveGear
    We have oculus go 64 and have everything paired and setup. Now we have the msg “WFII CONNECTED CONTINUE IN OCULUS APP. YOUR HEADSET IS UPDATING. PLEASE TAKE OFF YOUR HEADSET AND FOLLOW THE STEPS IN THE OCULUS APP ON YOUR PHONE”. This has gone on for two days and when we go to the app on our phone there is no msg.  All that shows is the apps we can buy for our Oculus but none will load. Says update must finish first and I did setup to be notified but haven’t heard a peep!
  • jforniesjfornies Posts: 1
    NerveGear
    Same issue here. Oculus please can you solve this issue? It's extremely poor to be honest, and if you direct the people to support.oculus.com then the information on how to solve for this should be there and not obsolete information about an option in the app that is not existing anymore.
  • floris1946floris1946 Posts: 1
    NerveGear
    Same problem here.
  • illuminatiskilkzilluminatiskilkz Posts: 1
    NerveGear
    edited January 19
    Same issue.  "Oculus Update Required" every-time try to launch any app ..  Just got a Go on sale.   I am a technical guy and have a certain degree of patience when it come to having to work to make things work.  I have been messing for hours, reset, soft factory reset, hard factory reset, reload apps, re-pair headset etc.  It appears to update, says update finished. Also left it alone for a couple of hours in sleep mode etc.  Nothing change. Update required every app except browser. everything is paired correctly. using same wifi as phone.

    the hardware seems reasonable for the price I suppose but the software update process is total garbage and the interface is slow and clunky.

    also... just fyi... as a long time PSVR user, the resolution is no where near PSVR even though specs should make it better.
    also the FOV feels less, the screen door effect is far move evident, there is horrible blurring and chromatic aberration around the display edges and the color is utterly flat compared to PSVR.  I know this is a somewhat unfair comparison but it was interesting to see none the less as it is the only other vr ive tried.
    oh yea PSVR works perfectly out of the box.  Something I have apparently taken for granted.

    So,  Ive wasted enough with this piece of garbage, it is going back to amazon tomorrow, they can deal with it.
  • drew2355drew2355 Posts: 2
    NerveGear
    Same problem. The headset has been plugged in for a couple of hours after arriving and setting up. Pretty bad for a popular device. Not documented. 
  • drew2355drew2355 Posts: 2
    NerveGear
    Ok now. All fixed and working well. Just left it for a couple of hours and it updated itself as it is supposed to do.

    Be aware that the headset is linked to the phone. I think the phone does the bulk of the processing and the headset is a display and input output device.

    Pretty impressed for the price.
  • captain.hestercaptain.hester Posts: 2
    NerveGear
    Mine says updating.     But never does.   Samsung VR gear with controller 
    help !!! lol
  • Th1rt33nthTh1rt33nth Posts: 1
    NerveGear
    Ditto to above!
  • RDGNJGRDGNJG Posts: 2
    NerveGear
    Similar problem. I have Occulus Quest, bought Occulus link and Rift Asgards Wrath game. Keep getting message "Occulus app requires updating". Tried deleting, re-installing app, shut-down and re-start computer, etc. Nothing works, no real online help available. Very frustrating.
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