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oculus go heating problem

thlong399thlong399 Posts: 18
NerveGear
while playing poker vr, the go disconnected and displayed the message "your headset is getting hot..." . When I checked the front, it was hot like boiling water. Has anyone had this issue?

Comments

  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    How long were you playing? Were you charging it at the same time? So far the headset has barely gotten warm for me. Is this happening with any other games or just Poker VR?
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  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you please contact us so we can look into this? https://support.oculus.com/

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  • thlong399thlong399 Posts: 18
    NerveGear
    How long were you playing? Were you charging it at the same time? So far the headset has barely gotten warm for me. Is this happening with any other games or just Poker VR?
    I was playing for like 2 hours, and I just started charging it while playing about 10-15 mins. I did play another game (texas poker) while charging for like 3 hours and nothing happened. 
  • thlong399thlong399 Posts: 18
    NerveGear
    Can you please contact us so we can look into this? https://support.oculus.com/

    I'll try contact support after I done with my exam. 
  • ClassicGODClassicGOD Posts: 87
    Hiro Protagonist
    When battery is close to 0% it will get charged with a higher current and will heat up. This introduces another heat source to the system making it more likely to overheat. If the battery is charged (or close to charged) but Go is connected it doesn't charge the battery (or uses lower current and doesn't heat up as much) and thus can be used longer without overheating. 
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  • kellykincaid88kellykincaid88 Posts: 1
    NerveGear
    Mine is doing the same thing when not plugged in after playing for only an hour. No use before and fully charged at start.
  • vwellsvwells Posts: 1
    NerveGear
    edited January 2019
    Wow.  My GO is also overheating after about an hour.  It was fully charged to start.  Any thoughts on why this may be happening?
  • BennyT73BennyT73 Posts: 1
    NerveGear
    Mine is doing the exact same thing, also with VR poker. Never had this problem before. The front left side gets super hot. 
  • OculusSupportOculusSupport Posts: 877 Oculus Staff
    BennyT73 said:
    Mine is doing the exact same thing, also with VR poker. Never had this problem before. The front left side gets super hot. 

    Hey BennyT73, that's unusual. Please create a support ticket at support.oculus.com/885981024820727 so we can help you with this. Thanks! -Rick

  • benmaxbenmax Posts: 1
    NerveGear
    Same problem
  • SkScotcheggSkScotchegg Posts: 1,330
    Project 2501
    edited January 2019
    Can you please contact us so we can look into this? https://support.oculus.com/


    Hey mate, what date are you leaving Oculus Staff? And will you still be a regular member of the forums after that time?

    Also will someone else be taking over your role to help people out?

    EDIT: To contribute to this thread, I've not had any overheating issues whilst playing with my GO guys. Also the only time I have charged whilst using is when I watch Netflix in bed. Never had any issues doing this.

    I wouldn't recommend charging whilst playing games.
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  • BigO5699BigO5699 Posts: 1
    NerveGear
    Mine is doing the same thing when not plugged in after playing for only an hour. No use before and fully charged at start.
    I'm having the same exact problem 
  • mmonfortmmonfort Posts: 2
    NerveGear
    I'm having the same exact problem too.
    Less than one hour 
  • TomCgcmfcTomCgcmfc Posts: 2,423 Valuable Player
    In my experience with my Go (original May/18 version) the best way is to use the Go battery as much as possible (just before low battery warning).  Then, cool, recharge, and Go again.

    If you want to try recharging while gaming then do not use the stock 2amp charger.  Use a 1amp standard phone charger or battery pack instead.

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  • Ghostrider2kGhostrider2k Posts: 1
    NerveGear
    Can you please contact us so we can look into this? https://support.oculus.com/


    thlong399 said:
    Can you please contact us so we can look into this? https://support.oculus.com/

    I'll try contact support after I done with my exam. 
    I contacted "Support," told them the problem, they never answered and just closed the ticket as solved. sounds to me like a bad batch of these things were released and Facebook is being Facebook and doesn't want to own up to their mistakes. Google 'Oculus Go overheating' and you will see literally hundreds of entries. I think I wasted $250 to be a beta tester. I quit using it after I bought it and tried again recently as I was convalescing from an accident, guess what? Still overheats in about 45 minutes, cannot even watch a movie without stopping and cooling.
  • Arkane77Arkane77 Posts: 1
    NerveGear
    Late to this party but wanted to add "me too", overheating playing PokerVR
  • DoubirdDoubird Posts: 10
    NerveGear
    edited July 2019
    Also had the problem. see below post.
  • DoubirdDoubird Posts: 10
    NerveGear
    I have had this issue also. Of course there is not much you can do, can't get a refund because it has been awhile and customer support cannot fix this problem.... so I found this helpful. Added a fan to the front and I created a simple fan holder. No more heating problems.!! 
  • THEKIDPARKOURISTTHEKIDPARKOURIST Posts: 1
    NerveGear
    i been having my oculus go start heating up realy fast
  • TomCgcmfcTomCgcmfc Posts: 2,423 Valuable Player
    i been having my oculus go start heating up realy fast
    Avoid using the charger (or external battery pack) if your Go is not at least 80-90% charged already.  If it is lower and you try to charge it and use it at the same time it will get pretty warm, maybe hot.  This is because you are using the battery plus trying to charge it at the same time.

    Also, avoid using it standalone below ~25% charged because the battery chemistry then starts to heat up quite a bit as it becomes more discharged.

    Maybe Google Li-ion batteries for a better explanation.

    I have had my Go since the beginning and it still works great!

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti, 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, PCI-E PCI Express to USB 3.1 Gen 2 card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro w/2.0 base stations/controllers, Quest w/Link and VD wireless (good/close 5Ghz wifi and PC with Ethernet cable to my Router).

  • lorifr1lorifr1 Posts: 1
    NerveGear
    I have the same issue. Playing Poker VR, original Oculus Go heats up in less than half and hour, extremely hot face plate! What should I do?
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