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oculus go heating problem

thlong399thlong399 Posts: 18
NerveGear
while playing poker vr, the go disconnected and displayed the message "your headset is getting hot..." . When I checked the front, it was hot like boiling water. Has anyone had this issue?

Comments

  • LZoltowskiLZoltowski Posts: 6,506 Volunteer Moderator
    How long were you playing? Were you charging it at the same time? So far the headset has barely gotten warm for me. Is this happening with any other games or just Poker VR?
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  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you please contact us so we can look into this? https://support.oculus.com/

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  • thlong399thlong399 Posts: 18
    NerveGear
    How long were you playing? Were you charging it at the same time? So far the headset has barely gotten warm for me. Is this happening with any other games or just Poker VR?
    I was playing for like 2 hours, and I just started charging it while playing about 10-15 mins. I did play another game (texas poker) while charging for like 3 hours and nothing happened. 
  • thlong399thlong399 Posts: 18
    NerveGear
    Can you please contact us so we can look into this? https://support.oculus.com/

    I'll try contact support after I done with my exam. 
  • ClassicGODClassicGOD Posts: 74
    Hiro Protagonist
    When battery is close to 0% it will get charged with a higher current and will heat up. This introduces another heat source to the system making it more likely to overheat. If the battery is charged (or close to charged) but Go is connected it doesn't charge the battery (or uses lower current and doesn't heat up as much) and thus can be used longer without overheating. 
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  • kellykincaid88kellykincaid88 Posts: 1
    NerveGear
    Mine is doing the same thing when not plugged in after playing for only an hour. No use before and fully charged at start.
  • vwellsvwells Posts: 1
    NerveGear
    edited January 8
    Wow.  My GO is also overheating after about an hour.  It was fully charged to start.  Any thoughts on why this may be happening?
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