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Oculus go keeps shutting off while watching Netflix

warren2680warren2680 Posts: 2
NerveGear
So I just got my go and was using it to watch Netflix while laying in bed last night. It kept shutting off after about 8-10 minutes and I would have to hit the power button and restart the show I was watching. I tried things like moving my head or the controller to keep it awake, but to no avail. Does anyone know of a way to fix this? I couldn't find any settings that seemed to relate to a sleep timer or anything. 
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Comments

  • LZoltowskiLZoltowski Posts: 4,964 Volunteer Moderator
    Heya, have you submitted a ticket? I am sure official Oculus support might be able to assist you better.

    https://tickets.oculusvr.com/hc/en-us/requests/new
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  • cyberealitycybereality Posts: 24,968 Oculus Staff
    Yeah, this has happened to me too on occasion (was watching the Assassin's Creed movie in Oculus Video, I don't think it's a Netflix issue). Please submit a support ticket so we can look into it. Thanks.
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  • warren2680warren2680 Posts: 2
    NerveGear
    Ok, I'll submit a ticket. I was hoping I was just missing a setting somewhere. 
  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    Having the same issue here.


  • billmelaterbillmelater Posts: 1
    NerveGear
    Me too, but it happens on everything I try to play. : (
  • CrimsonSky3000CrimsonSky3000 Posts: 1
    NerveGear
    Yeah same here shutting off randomly

    Is this a software issue that will get fixed in an update?

    Or is it a hardware issue as hope i won't have to return it
  • cyberealitycybereality Posts: 24,968 Oculus Staff
    I don't believe it's a hardware issue, but you should contact us so we can look into it. Thanks. https://support.oculus.com

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  • JohSm67JohSm67 Posts: 128
    Hiro Protagonist
    Same problem, turned of twice bot black yesterday while watching Netflix movie!

    Is it maybe some thermal shutdown or crash? 

    Netflix or OGO error?
    is it possible to debug or get some log information out from the OGO?
  • CarlosSanchez1CarlosSanchez1 Posts: 2
    NerveGear
    Same thing. Was watching Cargo the other day in bed and it "randomly" turned off while I was watching it multiple times. I said "randomly" because I honestly did not time each black screen to see if it occurred after "x minutes" of inactivity. But I was able to finish the movie by clicking a button on the controller every few minutes to prevent it from turning off. Honestly, it seemed like the Oculus Go detected no activity / presence and just went to sleep.
  • BkusensBkusens Posts: 2
    NerveGear
    Same here - Very annoying
  • BkusensBkusens Posts: 2
    NerveGear
    It's not just Netflix, It happens while watching 3D videos that have been downloaded to the headset
  • JohSm67JohSm67 Posts: 128
    Hiro Protagonist
    Any updates on this from Support tickets?
  • DarmoedDarmoed Posts: 10
    NerveGear
    I have same thing shuts off while movie watch through oculus gallery...
  • vaniteavanitea Posts: 2
    NerveGear
    I timed it, it shuts down every 10 mins if you don't physically interact with the screen. It's annoying af but if you pause and restart the movie before 10 mins it won't turn off. Really hope this gets fixed as watching content is the only thing I really do on the Go until we get better game offerings. 
  • CantatosCantatos Posts: 12
    NerveGear
    edited June 16
    I have the same problem, only not with Netflix. Pretty much all video apps including the Oculus player, I had to buy the pigasus app to play videos without it turning off... You can see the screen dimm and poof off. Everything else works fine including Netflix.. I opened a ticket but was wondering if anyone already had some feedback?

    PS it used to work fine, all this started about a week ago not sure if there was an update that caused this.
    Also when I put the device down and it goes in sleep mode and I put it on it switches on, so the sensor is not the problem. And all this with charging the device so its not a battery issue either. It did it on games as well but as I didn't play games for a long time I didn't notice. 

    A factory reset fixed the problem!!
  • dopelabsdopelabs Posts: 3
    NerveGear
    putting light pressure on the censor between the lenses and/or wiping it clean fixed it... sorta

    i have had this happen a few times.. i noticed that after it goes to sleep by itself, it will not wake if you put it back up to your face. both the sleep and the wake are determined using the censor in between the lenses. so i figured maybe if i poke it something wil happen... well... as soon as i put a little pressure on the censor, the unit turned on and prompted to hold the controller button as per usual. it seems like the connection with the center censor has become loose. my unit has not been dropped or mistreated in any way, and judging by the reports it seems like this may be some type of hardware defect.
  • cyberealitycybereality Posts: 24,968 Oculus Staff
    We're looking into this issue now. Thanks.
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  • espressofanespressofan Posts: 2
    NerveGear
    Same is happening to me on a brand new replacement I received. Hoping there is a fix or workaround soon. Is this happening to every Oculus Go?

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