[Oculus Go]: Update required? Oculus Go thinks it's a GearVR — Oculus
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[Oculus Go]: Update required? Oculus Go thinks it's a GearVR

JherBearJherBear Posts: 2
I just set up my Oculus Go (Devkit) and I'm running into an issue where when I open some (most) apps, I'm prompted with a screen saying an update is required and to go to support.oculus.com. I sometimes get the same screen but saying to remove my device from my headset and update the oculus app. during either of these screens the controller is a samsung gearvr controller instead of the oculus go controller. Anyone else having this issue? The apps this has happened with so far are: Netflix, Land's End, & Oculus Rooms. The only apps I've been able to run so far are: Dead & Buried, and Base Blitz.

Best Answer

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Accepted Answer
    This is an issue with some developer units. You can contact us so we can get you a manual update. This problem should not affect retail units, such as those bought in a store. Thanks.
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  • FailrunnerFailrunner Posts: 186
    That's kinda like my cat. She keeps barking. =(
  • HEGIHEGI Posts: 20
    Brain Burst
    edited May 2018
    I have the same problem with my DevKit. Going to contact the support then. 
  • hitman2411hitman2411 Posts: 2
    Yeap, I'm having the same issue with the dev kit I received today, have raised a ticket
  • engelchickengelchick Posts: 1
    edited November 2018
    I contacted support about this. They want me to take a video of the issue ?

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