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Can't pair my new Oculus Go with my Iphone X

longshot1984longshot1984 Posts: 4
NerveGear
Hi everybody!. I was so happy setting up for the first time my new Go, but I can't pair them!. My iPhone X (and iPad too) say they can't find the visor!... I even had reset the Go, and still the same... any help?... pretty please?....
 

Comments

  • LZoltowskiLZoltowski Posts: 4,645 Volunteer Moderator
    Hi everybody!. I was so happy setting up for the first time my new Go, but I can't pair them!. My iPhone X (and iPad too) say they can't find the visor!... I even had reset the Go, and still the same... any help?... pretty please?....
     

    That's odd, it paired for me perfectly the first time,

    • First power off your headset by holding down the power button for 15 seconds,
    • Make sure Bluetooth is ON on your iPhone X and you are joined to a wifi network (to be safe)
    • In IOS settings go to Settings > Oculus .. make sure Background App refresh is on
    • Plug in the power cable to the Headset, make sure the power cable is plugged into the charger
    • If it doesn't turn on, turn it on, it should flash blue a few times
    • Give it a moment to boot up
    • Open up the Oculus Go app and move your headset (while plugged in) close to the phone
    • Follow instructions on the app

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  • longshot1984longshot1984 Posts: 4
    NerveGear
    Thanks, LZoltowski, I tried again (several times) following your instructions... but to no avail...
    Thank you anyway!
    Anyone else?
  • cyberealitycybereality Posts: 24,708 Oculus Staff
    iPhone X should work. Do you have Bluetooth enabled on your phone? Otherwise, please submit a support ticket. Thanks. https://support.oculus.com/
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  • bjuuurnbjuuurn Posts: 1
    NerveGear
    Hi,

    Having the same issue. First tried with iPhone 6 Plus and iPhone 7, not pairing, and thought this was a good excuse to get the iPhone X. Got it today and tried to pair, but still no.

    I have also tried with iPad air and a few android phones. All devices tested so far finds the headset with the correct serial number but they refuse to pair.

    Contacted support but not getting much help from there yet. Very sad if I have to return it, seems like a really cool device otherwise. 

     

  • brandonyuenbrandonyuen Posts: 8
    NerveGear
    I'm in the same boat. Waiting for support to come back with more suggestions for troubleshooting. 
    In the meantime, you can try holding down the Vol+ and Vol- buttons. That will let you connect to WiFi and go to the main menu so you can, at least, watch 360 VR videos on YouTube. :)
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