I had the same problem.What I was doing wrong first off was using a usb extension cable.Sometimes it would work most times it wouldn't. You also MUST use the cable that comes with your Go. Once its hooked to pc you'll hear your pc beep letting you know windows sees your headset but you cant move files till you allow it to..So as soon as you hook up cable go back into headset and you'll see a blue button there that says something about allowing files to be moved or something like that..Once you click that then go back to windows explorer and now you'll see a sub menu under your headset in explorer and now you can transfer files onto your headset. Took me awhile to figure this out but once I did it works 100% off the time. Hope this helps y'all.
It looks like you're new here. If you want to get involved, click one of these buttons!