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(SOLVED) can't install the Oculus software, please bloody help me!

monjue
Explorer
OK,
So after finally downloading the Oculus software, it gets to the end and wont install and i get this attached error message. I've tried like 5 times now and still nothing. Its frustrating as i have to re download the software each time. I've also tried installing to a different drive and still nothing works. I've been in touch with online chat support, but the guy didn't know what to do to help me? he said "try to re install it again in a couple of days time and see if that works?" I was like wha??
So here i am reaching out to you guys! 
Has anyone had this problem and managed to resolve it? I mean how hard can this be? its just downloading and installing software right?

Thank all!

kcf1k0560x7y.jpg
63 REPLIES 63

SBDesign
Honored Guest
try restarting your computer and try again
if that fails, try in a few days buddy 😉

I'm a curious man so when i saw the title "does anyone have a clue?" i just had to click.

Not everybody is the same as I though.

Therefore, the one person you need might just ignore such a title.

Change it to something more relevant such as can't install - "sorry, we encountered an error during installation" or "can't install the Oculus software, please bloody help me!" - you just never know.

And, reopen that ticket (didn't know there was an online chat support?) - or open a new one - that's a terrible response.
Big PC, all the headsets, now using Quest 3

SBDesign
Honored Guest
good tip

I suggest reading each thread below (they are only short) - each one has a solution - read them all, pick which one you want to try first, then try the next, i'm sure you'll get it working.  When you post in support you're best posting all of your PC specs too.  Good luck and if you get it working, don't forget to post again to let us know what worked for you.

https://forums.oculusvr.com/community/discussion/60197/restart-computer-error

https://forums.oculusvr.com/community/discussion/62818/error-restart-computer

https://forums.oculusvr.com/community/discussion/62720/error-in-installing-oculus-software-pc-oculus...

https://forums.oculusvr.com/community/discussion/63099/solved-please-restart-computer-setup-failed-l...
Big PC, all the headsets, now using Quest 3

monjue
Explorer


I suggest reading each thread below (they are only short) - each one has a solution - read them all, pick which one you want to try first, then try the next, i'm sure you'll get it working.  When you post in support you're best posting all of your PC specs too.  Good luck and if you get it working, don't forget to post again to let us know what worked for you.

https://forums.oculusvr.com/community/discussion/60197/restart-computer-error

https://forums.oculusvr.com/community/discussion/62818/error-restart-computer

https://forums.oculusvr.com/community/discussion/62720/error-in-installing-oculus-software-pc-oculus...

https://forums.oculusvr.com/community/discussion/63099/solved-please-restart-computer-setup-failed-l...


ok, ill report back!
Specs - i7-6700 3.4ghz, 16GB, 1080ti, win 10 home.

monjue
Explorer


I suggest reading each thread below (they are only short) - each one has a solution - read them all, pick which one you want to try first, then try the next, i'm sure you'll get it working.  When you post in support you're best posting all of your PC specs too.  Good luck and if you get it working, don't forget to post again to let us know what worked for you.

https://forums.oculusvr.com/community/discussion/60197/restart-computer-error

https://forums.oculusvr.com/community/discussion/62818/error-restart-computer

https://forums.oculusvr.com/community/discussion/62720/error-in-installing-oculus-software-pc-oculus...

https://forums.oculusvr.com/community/discussion/63099/solved-please-restart-computer-setup-failed-l...


Ok, i seem to have solved the issue! Ive always had my windows defender disabled, but it turned out i needed to have my firewall turned off too! Ok, thank you though for your help!


monjue said:



I suggest reading each thread below (they are only short) - each one has a solution - read them all, pick which one you want to try first, then try the next, i'm sure you'll get it working.  When you post in support you're best posting all of your PC specs too.  Good luck and if you get it working, don't forget to post again to let us know what worked for you.

https://forums.oculusvr.com/community/discussion/60197/restart-computer-error

https://forums.oculusvr.com/community/discussion/62818/error-restart-computer

https://forums.oculusvr.com/community/discussion/62720/error-in-installing-oculus-software-pc-oculus...

https://forums.oculusvr.com/community/discussion/63099/solved-please-restart-computer-setup-failed-l...


Ok, i seem to have solved the issue! Ive always had my windows defender disabled, but it turned out i needed to have my firewall turned off too! Ok, thank you though for your help!





Time to go and have fun then!
Big PC, all the headsets, now using Quest 3

Anonymous
Not applicable
Waisted 20gb on this installation.....Not Working....!!!!!!!

Richooal
Consultant
Innocent software says "please turn off your antivirus and firewall so I can install".
We say (well not me, I turned off nothing ) "sure thing, come on in".

You wouldn't do that for anything else would you?
i5 6600k - GTX1060 - 8GB RAM - Rift CV1 + 3 Sensors - 1 minor problem
Dear Oculus, If it ain't broke, don't fix it, please.