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TayviaTayvia Posts: 3
NerveGear
The view on my oculus go is now like looking into a box. It no longer looks like vr the sides are black, the screen is square please help me. 

Comments

  • chettawanchettawan Posts: 65
    Hiro Protagonist
    Is it fallen or something?
  • TayviaTayvia Posts: 3
    NerveGear
    I never dropped it I took it off the charger the other day and now it does not look immersive. It’s hard to explain but it’s like looking into a tv there is a black outline around the screen. 
  • burning.airlinesburning.airlines Posts: 62
    Hiro Protagonist
    Did the lenses pop out?
  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,234 Valuable Player
    Raise a ticket right away.

    There are quite a few reports of this happening on the Gear VR (over a 3 year period) - i've never seen a solution, or any comment by cybereality on those threads either.

    https://tickets.oculusvr.com/hc/en-us/requests/new

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