New to the forums? Click here to read the How To guide. -- Developers click here.

Help! Several problems with Oculus Account + Go.

Solareon96Solareon96 Posts: 1
edited June 2018 in Support
A while back when trying to add a payment method, I forgot to activate it and it was being repeatedly declined. However, after activating it, the card would not process. I rubbed it off as a security measure and waited. Come today, I discovered my entire Oculus Account had been blocked from accessing the store, or Venues, or anything. Even my Go is affected, as pressing the Oculus button brings me to a GearVR menu...... Please help me as soon as possible! 


  • LZoltowskiLZoltowski Posts: 6,496 Volunteer Moderator
    Heya, probably multiple failed attempts have caused your account to be locked as a security measure. 
    Please contact support here so they may assist you:
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
Sign In or Register to comment.