Oculus Setup "Restart Computer" — Oculus
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Oculus Setup "Restart Computer"

rinkumpllcrinkumpllc Posts: 23
Brain Burst
Its really pain in the ass from past 2 week I'm trying to install the oculus setup but each time it reach the installing stage it is asking me to restart the computer which I've done hundreds of time.
I've even tried some solution from community and redit forum still no luck.
At last I've install new window and then tried and it failed again.
I've attach the screenshot what I'm getting right now.
I've nowhere to go now. Any help on this will be appreciated.
Thanks and Regards

Comments

  • LZoltowskiLZoltowski Posts: 6,755 Volunteer Moderator
    edited June 2018
    Could you post your setup logs here? Also your computer specs.

    Open a File Explorer window and paste this in the URL field:
    %LOCALAPPDATA%\Oculus\
    Then look for "OculusSetup.log" and upload it to your post. Please do *not* just copy/paste the text into the post area, as this becomes difficult to read. This folder may be hidden. Make sure you go into the Folder Options and choose Show Hidden Files and Folders first.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    Sure will do first thing in the morning.
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    Above I've attach the spec of my machine as well as zip file of OculusSetup.log file.
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    I'm seeing this same problem in other machine as well.
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    With it has GTX 1080 graphic card as well.
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    Anything else that could help me same issue in two machine.
  • LZoltowskiLZoltowski Posts: 6,755 Volunteer Moderator
    First of all, make sure you are running the leanest session of Windows

    Disable the Following if you have them
    Any GPU tweakers (Like MSI Afterburner etc)
    Disable any antivirus/anti-malware, including Windows Defender (and Windows Defender Folder Protection)
    Close down anything you have in your windows system tray
    Disable any utilities like Samsung SSD Magic, Corsair Link, Asus AI suite etc
    Unplug anything unnecessary from USB ports (Keep Rift, sensors, mouse, keyboard)

    Delete any Oculus folders in 
    C:\Users\[yourusername]\AppData\Local,
    C:\Users\[yourusername]\AppData\LocalLow
    C:\Users\[yourusername]\AppData\Roaming

    Delete the Oculus Temp downloads folder if it exists in C:\

    Download a fresh copy of the setup file from oculus.com/setup

    Move the setup file to the root of C:\

    Run setup again
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    Hi 
    I've done deleted folder turned of the window defender no other software is there.
    but still the same I'm getting same page with same error.
    what should I do now?
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    In case you want to have look again this time.
  • VeltoricVeltoric Posts: 2
    NerveGear
    edited June 2018
    I am having the same error, went through with the suggestions listed here: https://forums.oculusvr.com/community/discussion/34084/sorry-we-encountered-an-error-during-installation

    As well as the suggestions above, and still having the same problem as rinkumpllc 

    *Edit*
    My log errors with: [Error] [6/9/2018 12:27:13 AM] Deleting corrupt C:\OculusSetup-DownloadCache\0082877b2bd676e47f186e6d141e827919faa28c2e91f925a0f2f92435eb222a.
    [Error] [6/9/2018 12:27:13 AM] Uncaught exception!
    System.Exception: Chunks missing after assembly of pacakge oculus-worlds!
       at Dawn.Setup.InstallChunkedPackagesStep.InstallApplication(Nullable`1 transaction, Application app, CancellationToken cancellationToken, String installDirectory, String manifestDirectory, String downloadCache)
       at Dawn.Setup.InstallChunkedPackagesStep.InstallImpl()
       at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
    [Debug] [6/9/2018 12:27:13 AM] Install 'Dawn.Setup.InstallChunkedPackagesStep' failed.

    Then proceeds to roll back installation.
  • VeltoricVeltoric Posts: 2
    NerveGear
    Sorry meant to post this as my log errors with:

    [Error] [6/9/2018 12:27:13 AM] Deleting corrupt C:\OculusSetup-DownloadCache\0082877b2bd676e47f186e6d141e827919faa28c2e91f925a0f2f92435eb222a.
    [Error] [6/9/2018 12:27:13 AM] Uncaught exception!
    System.Exception: Chunks missing after assembly of pacakge oculus-worlds!
       at Dawn.Setup.InstallChunkedPackagesStep.InstallApplication(Nullable`1 transaction, Application app, CancellationToken cancellationToken, String installDirectory, String manifestDirectory, String downloadCache)
       at Dawn.Setup.InstallChunkedPackagesStep.InstallImpl()
       at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
    [Debug] [6/9/2018 12:27:13 AM] Install 'Dawn.Setup.InstallChunkedPackagesStep' failed.
  • arsosarsos Posts: 1
    NerveGear
    Same problem: i tried all options:
    Any GPU tweakers (Like MSI Afterburner etc)
    Disable any antivirus/anti-malware, including Windows Defender (and Windows Defender Folder Protection)
    Close down anything you have in your windows system tray
    Disable any utilities like Samsung SSD Magic, Corsair Link, Asus AI suite etc
    Unplug anything unnecessary from USB ports (Keep Rift, sensors, mouse, keyboard)

    but i got the same message. In the logs i found:
    Installing 'Vulkan Runtime 1.0.65.1' redistributable.
    [Error] [09.06.2018 07:53:52] Process C:\OculusSetup-DownloadCache\vulkan-runtime-1-0-65-1.exe exited with code 10 (failure).
    [Error] [09.06.2018 07:53:52] Error installing redistributable Vulkan Runtime 1.0.65.1: Daybreak.Redists.RedistInstaller+RedistInstallerException: Redistributable Vulkan Runtime 1.0.65.1 returned an error ---> Daybreak.Util.Mixins+ExecuteProcessException: Process returned an error: 10
    bei Daybreak.Util.Mixins.ExecuteProcessMixin(String path, String arguments, List`1 additionalExitCodes)
    bei Daybreak.Redists.RedistInstaller.InstallRedist(String redistName, String exePath, String redistParams, String redistId)
    --- Ende der internen Ausnahmestapelüberwachung ---
    bei Daybreak.Redists.RedistInstaller.InstallRedist(String redistName, String exePath, String redistParams, String redistId)
    bei Dawn.Setup.InstallRedistributablesStep.InstallImpl()
    [Debug] [09.06.2018 07:53:52] Install 'Dawn.Setup.InstallRedistributablesStep' failed.
    [Warning] [09.06.2018 07:53:52] Rolling back installation.


  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    Any Update on this?
    still waiting for some solution
  • ceoroyaltceoroyalt Posts: 4
    NerveGear
    same problem here
  • YeblingTomYeblingTom Posts: 1
    NerveGear
    I am having the same problem....I contacted the support and it seems like there is nothing to do :(
  • rinkumpllcrinkumpllc Posts: 23
    Brain Burst
    My problem solved by changing the motherboard :smiley:
    I was using old motherboard it seem which was not compatible with graphic card.
  • ThompalainenThompalainen Posts: 2
    NerveGear
    Have the same problem.
    It have worked up until a few days ago when I just got the "runtime error" as soon as I tried to start the Oculus program.
    So I uninstalled it and tried to reinstall it, but now all I get is this "encountered an error" during installation.
    I have tried every possible solution that I can find from other users, but to no avail.
    So as it stands right now I'm unable to use my Oculus Rift.
    Will try to reinstall Windows as a last desperate resort if nothing else pops up. But it'll be a pain to reinstall every other program too.
  • ThompalainenThompalainen Posts: 2
    NerveGear
    Setup log file.
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