New To The Forum? Click Here To Read The How To Guide. -- Developers Click Here.

Rift Crackling Audio

simonjkendrewsimonjkendrew Posts: 4
NerveGear

I’ve been using an Oculus Rift on my PC for almost 18 months without any audio problems, but as of about 5-6 weeks ago, the audio through my rift headphones (both left and right) has a crackling sound, which is becoming very annoying and a little disorientating when using the headset. I’ve read other forum posts of similar issues and have tried various advice from other people, but cannot seem to resolve the issue.

The crackling sound only happens through the rift headphones, my attached PC speakers or other headphones are OK. The crackling sound does not appear to be related to specific games or applications, because it also happens if I play a test sound in the Windows Sound > Playback > Rift Audio Headphones applet. The crackling can sometimes be really bad, and other times not so bad. There are some occasions where the crackling doesn’t happen at all and the sound plays fine, although this doesn’t happen very often; the majority of the time there is a crackling sound on the audio.

For the first 18 months before the problem started, the Rift USB cable was connected directly to one of the rear motherboard USB3 sockets (no extension cables). I haven’t changed the hardware in my PC prior to this problem starting.

I’ve tried the following advice I’ve seen on other posts, but none of these have solved the problem:

PC Spec

  • Win 10 Pro (64 bit) Version 1803 (build 17134.81)
  • i7-6700K, overclocked to 4.5GHz (done by manufacturer)
  • ASUS Z170 Pro Gaming Motherboard
  • 16GB
  • 2 x 500GB SSD
  • EVGA GeForce GTX 1080 8GB

RIFT Setup

  • Oculus app version 1.26.0.582280
  • 3 x Rift sensors (2 connected to motherboard rear USB 3.0 sockets, 1 connected to motherboard rear USB 2.0 socket (using the USB2.0 extension cable supplied by oculus) 
Any help in solving this would be greatly appreciated.

Comments

  • sheuhosheuho Posts: 9
    NerveGear
    Hi there. I am also experiencing this exact same issue since 2 days ago, (dated 2/08/2018). 
    I’ve tried everything as you listed above in your post and still there’s crackling audio. It’s driving me insane. We could really do with a fix as I don’t want to use my Rift if this continues. As you say. No hardware or game software change in the last 10 months and just started 2 days ago. Very annoying bug this. Can anyone help? What’s changed? I noticed oculus vr headset had a firmware update 2 days ago and ever since the crackling started. Could it be the new firmware?  HELP!
  • kojackkojack Posts: 4,367 Volunteer Moderator
    I had this happen recently. I'd get crackling in audio and in Elite Dangerous the sound would completely die after a few minutes.
    I seemed to have fixed it (gone and hasn't come back) by turning off some enhanced settings in the windows 10 sound device properties. I can't remember exactly, but I think it was "Disable all enhancements" in the headphone properties' enhancements tab.


    Or it might have been in the Spatial Sound tab in the pic above, that has an option to turn off stuff too.


  • simonjkendrewsimonjkendrew Posts: 4
    NerveGear
    sheuho said:
    Hi there. I am also experiencing this exact same issue since 2 days ago, (dated 2/08/2018). 
    I’ve tried everything as you listed above in your post and still there’s crackling audio. It’s driving me insane. We could really do with a fix as I don’t want to use my Rift if this continues. As you say. No hardware or game software change in the last 10 months and just started 2 days ago. Very annoying bug this. Can anyone help? What’s changed? I noticed oculus vr headset had a firmware update 2 days ago and ever since the crackling started. Could it be the new firmware?  HELP!

    Hi sheuho. Since posting here on 10th June I didn't get any replies so I opened a support ticket with Oculus Support. The issue still hasn't been resolved yet and the cause is not 100% known, but Oculus have been very proactive and helpful in the support they are giving me to try and identify and resolve the cause. I am about to go away on holiday for a few weeks, but when I get back I am looking at doing a full reinstall of Windows, given that many other things I have tried (not mentioned in my original post above) haven't solved it. One thing that did appear to fix the issue was to completely remove Norton Anti Virus and Malwarebytes software, however having no anti virus software is not a workable solution, and I have been using this software with my Oculus for the past 18 months without any problems previously. When I return from holiday and have reinstalled Windows I will be back in touch with Oculus support to update them on whether this has fixed the issue, and I will also post here to give details of what additional things I have tried, so it can help you and possibly other people. I do suggest that you open a support ticket with Oculus Support, as they have been very helpful.
  • simonjkendrewsimonjkendrew Posts: 4
    NerveGear
    kojack said:
    I had this happen recently. I'd get crackling in audio and in Elite Dangerous the sound would completely die after a few minutes.
    I seemed to have fixed it (gone and hasn't come back) by turning off some enhanced settings in the windows 10 sound device properties. I can't remember exactly, but I think it was "Disable all enhancements" in the headphone properties' enhancements tab.


    Or it might have been in the Spatial Sound tab in the pic above, that has an option to turn off stuff too.


    Hi kojack. Thank you for your reply. Before I posted my original comment on 10th June I looked through the forum and found other posts very similar to what you have suggested. I don't believe what you have described is exactly the same as the issue I am experiencing, but I have looked at the settings you mentioned anyway. My spatial sound setting is already off and I have just tried selecting 'disable all enhancements', but this hasn't fixed the issue.
  • sheuhosheuho Posts: 9
    NerveGear
    Ok thank you both for your prompt reply in the matter. A reinstall of windows is my last resort. Not the sort of thing I would do as my system is clean and virus free from what I can tell. I don’t use Norton anti virus software either. I just can’t figure it out.

    Kojack, I’ll try your suggestion disabling the enhancements and spatial sound and see if this fixes the annoying bug, will report back soon. 
    simonjkedrew, hope you have a fantastic holiday away and let me know if the re install sorts out the bug. 
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    edited August 6
    @sheuho, @simonjkendrew ;

    I too have this exact same problem.

    Everything has been fine for the past 12 months, but about 5 weeks ago, I started getting the annoying crackling in my HMD earphones

    As you say, it is fine if I use the TV speakers, it only affects the HMD earphones.
    It is transient too, and sometimes after a fresh boot, the issue is gone... but will eventually come back!

    Again, I have the exact same hardware since starting my rift journey!, and I do not have any AV software running. 

    It it definitely not the recent firmware update, as I had the issue prior to that being applied.
    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • sheuhosheuho Posts: 9
    NerveGear
    edited August 7
    Hmm thats interesting that you say its not software related... mine only happened after 1.29 update, and prior to this everything was fine up until then, I had an active extension cable attached to the rift for both USB and HDMI since day one without any issues and been using this setup for 8 months or so.

    In the past few days, I've used my rift for 2hrs a day without the extension cable and I've NOT had any crackling noise so far (touch wood), although I did try without the ext cable when the crackling happened straight after the 1.29 update and the crackling was still present, so I'm not sure whats different this time

    I really need the ext cable as I sit 2 meters away from my PC and not its annoying as the cord is tugging the headset.

    I've tried turning on/off the enhancements/spatial sound effects in the headphone setup and that made no difference.

    Do you use an extension cable also? If it is my extension cable thats causing the crackling sound then why happen now and not from day one?


  • sheuhosheuho Posts: 9
    NerveGear
    I had this reply from another post: Im going to try this tonight with my extension cable re plugged in and try switching to cd quality 44.1, I've not touched my SS in the oculus debug tool so thats not the problem I don't think as its sound related not visual.

    August 5 edited August 5
    Crackling audio is over stretching the capabilities of your setup. Try settings to 44.1 (CD quality) or if running Oculus Debug Tool to higher SuperSampling then reduce slightly. The figures it used in the past were not real (e.g. 2xSS) and now have dropped to x1.5 or even x1.4 so check your ingame settings on this also.
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    @sheuho,  I also have an active extension cable for USB and HDMI, for the axact same reason you do. My PC in behind my living room TV and I sit on the Sofa, so have a 5 meter extension.  

    Same history too, as in no issues for about 1 year with the exact same cables, PC and HMD, but in last 5 weeks the issue has manifested itself!

    Not had chance to try the device options in windows, but hoping to tonight.
    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • sheuhosheuho Posts: 9
    NerveGear
    I just assume it was the 1.29 update as that was the last thing I install on may system. I don't download on of the internet, just via Steam and Oculus. I did read that anything behind 3m extension cable can cause issues, but since you've been using it for over year then something is a mis here and I can't figure it out as its ruining my Rift experience.
  • MorgrumMorgrum Posts: 1,235 Poster of the Week
    I am also starting to see this over the past few weeks.
    Clackeling in both and sound cuts out entirely in Marvel.
    I'll try what kojack said.
    WAAAGH!
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    It is rather spoiling my experience too to be honest.

    It is still hit and miss though, so when it happens, I reboot my PC and 8 times out of 10 it goes away, but then who knows if it will return on the next boot! 
    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • MorgrumMorgrum Posts: 1,235 Poster of the Week
    My issues I know for a fact started with the update a few weeks back.
    WAAAGH!
  • kojackkojack Posts: 4,367 Volunteer Moderator
    Yep, mine started around the same time everybody else's did. A bit too coincidental for all of us to suddenly get hardware failures at the same time.


  • cyberealitycybereality Posts: 25,400 Oculus Staff
    If you're having an audio issues with the latest update, please contact us for assistance.
    https://support.oculus.com/
    You can also upload your LogGatherer zip file so I can take a look. Thanks.
    https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    Just ran the debug tool

    As a side note, I now seem to be the victim of loosing audio in the left earpiece! :-(

    Here is my log gather bundle

    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    edited August 10
    I have also opened a support ticket as suggested @cybereality.
    Support ticket #587334

    Thanks
    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • cyberealitycybereality Posts: 25,400 Oculus Staff
    I'm speaking with the team about this now. Thanks for bringing it to my attention.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    Thank you @cybereality, Appreciate your help on this.
    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • MAC_MAN86MAC_MAN86 Posts: 826
    Trinity
    I had audio popping tonight and it was due to a Security Update Pending Install. If you go into Settings>Windows Update and run it and it shows it is pending, it may be hanging so reboot, enter Windows Update again and run it to see if it clears as mine did and that stopped the popping.
  • ElusiveMarlinElusiveMarlin Posts: 151
    Art3mis
    @cybereality after following the steps of Adrian from support, I have swapped the earphones from left to right and vice versa, and low and behold, I have audio in both ears again!!

    Not quite sure why, but it is back working fine

    Must have been a dodgy connection somewhere.
    .
    Thanks for looking into it.  Not had any popping in the audio stream either.
    Intel Core i7 8700K 3.7GHz | RAM 32GB DDR4 2666MHz | GeForce GTX 1080 8GB |
    240GB SATA III SSD | 3TB HDD | 867Mbps Built-in Wi-Fi

    "Behind every mask there is a face, and behind that a story...."
  • cyberealitycybereality Posts: 25,400 Oculus Staff
    Awesome! Yes, the connection can become loose sometimes. Glad to hear you got it working.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
Sign In or Register to comment.