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Can't update some if not most games

AgterboschAgterbosch Posts: 401
Nexus 6
edited June 13 in Support
For some games (I've got a pretty big list of pending updates) I need to install additional 3rd party software it says, but instead of then getting the popup to install said software, I keep getting popups like "Recordstore19: record must have id", and "Recordstore18: record must have id", and at some point I even got an error message saying "OVR63904737"..
I have tried several reboots, I had tried disabling the firewall and antivirus all together, I have tried downloading the oculus setup tool and doing a repair, I have tried logging out and logging back in, and I have tried all those things while force starting windows update, none of these things made any difference..
Anybody got any ideas? They'd be appreciated


Comments

  • AgterboschAgterbosch Posts: 401
    Nexus 6
    Anyone?

  • cyberealitycybereality Posts: 24,968 Oculus Staff
    You can try completely uninstalling Oculus and starting fresh. You will lose your games though and have to redownload.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • AgterboschAgterbosch Posts: 401
    Nexus 6
    I'll give it a go, but how is that different than the repair option?

  • cyberealitycybereality Posts: 24,968 Oculus Staff
    It could help because it will remove games and other data that may have been corrupted.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • AgterboschAgterbosch Posts: 401
    Nexus 6
    edited June 15
    Well I uninstalled oculus home, then reinstalled it with the setup, but after going through the whole set up rift process all the games were still there, uninstalling only uninstalled oculus home, and I'm still greeted with this screen here:

    I'm at a loss now, I have no idea where this comes from or what other things I can try, only thing I can think of is I'm using a vpn, which I've been using continuously for about 2 years now, and cannot turn off, but I doubt that that's it because I've never had this problem before in all this time

  • cyberealitycybereality Posts: 24,968 Oculus Staff
    Let me check with the team.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • AgterboschAgterbosch Posts: 401
    Nexus 6
    edited June 15
    Sure man thanks, appreciate it
    By the way I don't seem to be the only one, there's a topic here with people that seem to have a similar issue: https://forums.oculusvr.com/community/discussion/65487/error-message-recordstore18-record-must-have-an-id


  • cyberealitycybereality Posts: 24,968 Oculus Staff
    I see. Okay.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • AgterboschAgterbosch Posts: 401
    Nexus 6
    @cybereality I just now tried again, and got the same message at first when trying to update a game, recordstore19, and then all of a sudden an oculus update started downloading, 11 updates actually..
    When it was done it started updating, and restarted with only 3 updates left out of the list of like 20 updates or something, which btw all 3 have now updated successfully, so it seems the problem is fixed  for some reason..
    However I don't know wether or not all of the other games that needed updating have actually been updated now, or simply ignored

  • cyberealitycybereality Posts: 24,968 Oculus Staff
    edited June 20
    Great news. I filed a bug report, so we will be looking into it. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • AgterboschAgterbosch Posts: 401
    Nexus 6
    edited June 21
    @cybereality I hate to be a partypooper, but the problem seems to be back, it want's to download 2 oculus software updates, but it stays stuck at 0%.
    I cannot pause it or cancel it, those buttons are greyed out or non-responsive..
    If however I try to update another game that's in the update list, it will ask for third party tools or something, and when I press okay it will give the error message again saying recordstore19: must have id..
    And I cannot start any games that it wants to update

    Edit: It just jumped from 0% to 100%, and disappeared, now the games when I try to update them say "Sorry, something went wrong. Please try again later. (OVR63904737)"
    Just now I've tried it with a completely disabled firewall, disabled antivirus, and run as admin, didn't do anything

  • AgterboschAgterbosch Posts: 401
    Nexus 6
    edited June 21
    Now I tried logging out and back in again, but it just jumps back to the login screen after logging in, second time it asked me to verify my email which I did, it seemed to accept it, and jump back to the login screen again, so I can't sign into my account anymore now and use oculus home at all, I seem to be completely locked out
    I'm 10.000% certain it's the correct password, I use a password manager so, I checked.. It seems to log in, then just boots me straight back out

    Edit: After verifying my email for the 3rd time it finally let me in and stayed logged in, but I still seem to run in to the OVR63904737 error, so can't run any games with updates pending

  • Karaya2Karaya2 Posts: 3
    NerveGear
    I have the same problem. Nothing helps:
    • Reinstalled Oculus Home
    • Beta Branch or not
    • Uninstalled some apps, reinstalled, same error
    • Logout out and login again ...nothing helped
    Oculus Home is completely broken right now. I am unable to use any kind of app I purchased from the Oculus Store. The only way to keep my Oculus from beeing a useless brick is SteamVR.

    Now I have an overlay constantly visible inside Oculus Home when wearing the Rift, saying:

    Fatal Error: Dash encountered a fatal error. Please reload Dash to continue. Press any button to reload Dash.

    No button helps, I only see the oculus sign "O" after pressing any button on the touch controller for am moment and then the UI and the message appears again.

    Downloading new apps results in the same problem as the ones stated as "Updating" or "Re-installing".

    Please fix ASAP, Oculus


  • cyberealitycybereality Posts: 24,968 Oculus Staff
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • cyberealitycybereality Posts: 24,968 Oculus Staff
    Okay. I will share with the team.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • AgterboschAgterbosch Posts: 401
    Nexus 6
    @cybereality Do you need my logfiles too?

    @Karaya2 I see you're in Germany, I'm close to the border there in the Netherlands.. Do you happen to use a vpn?

  • Karaya2Karaya2 Posts: 3
    NerveGear
    @cybereality Do you need my logfiles too?

    @Karaya2 I see you're in Germany, I'm close to the border there in the Netherlands.. Do you happen to use a vpn?
    No VPN in use at all. I wouldn't even know, what to use it for in Oculus Home since all I am interested in is available in Germany anyways.
  • AgterboschAgterbosch Posts: 401
    Nexus 6
    Karaya2 said:
    @cybereality Do you need my logfiles too?

    @Karaya2 I see you're in Germany, I'm close to the border there in the Netherlands.. Do you happen to use a vpn?
    No VPN in use at all. I wouldn't even know, what to use it for in Oculus Home since all I am interested in is available in Germany anyways.
    Okay good, because I am using one that I cannot turn off, which means that that at least isn't the problem thankfully

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