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Oculus Hardware Error !

DropsdawnDropsdawn Posts: 3
NerveGear
Hello Everybody,
Here is my problem, I having a issue with the setting of the rift.
I have already send my ticket to the support.
I would like to say that it worked great before.

I have try several things :

- Plug and Unplug USB port ( I tried several mixes between USB 2.0 and 3.0)
- Last driver of my graphic card (GTX 970)
- Last update of Windows 10 
- Delete and Download the Rift program several time.
- Reboot the PC
- Unplug the cable in the helmet, inspect every cable
- I plug the rift in my HDMI port of my graphic card and I try with a adaptor for my DVI port.
- Scream and Cry 

I never post something without try everything I can find on internet...
So here I am...


Picture above : When I click on a game, after skipping the Rift set up

Picture above : During the set up of the rift

Picture above : General device problem appear during 3-4 sec after I skip the Rift set up
If I pass the mouse on the (?) it say '' Invalid Bundle Adjustment ''

Comments

  • cyberealitycybereality Posts: 24,925 Oculus Staff
    It may be a hardware issue. Can you please submit a support ticket? https://support.oculus.com/
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  • DropsdawnDropsdawn Posts: 3
    NerveGear
    It may be a hardware issue. Can you please submit a support ticket? https://support.oculus.com/
    Yes, I already did it.
    I just receive now my message from the support, this is their answer : 

    ----------

    First If you haven't please go ahead and reseat all the cable connections, including to the headset itself. You can find the steps on removing the cable safely from the headset by clicking here

    Afterwards if you still receive this error, please also run the Oculus drivers file:

    1. Ensure the Oculus application is closed
    2. Press the Windows key + R on your keyboard to open the Run command
    3. Enter and run C:\Program Files\Oculus\Support\oculus-drivers
      • The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
    4. Open and run oculus-driver
    5. Restart the computer afterwards.

    If neither of the above steps resolve this issue please gather your Oculus Log files for us by doing the following:

    1. Open the Run window (Windows key + R).
    2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
      • The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
    3. Select ‘Get All Logs’.
    4. Wait for the log collection to finish. This can take some time to complete.
    5. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
    6. Attach the newly created zip file to your next support response.
    ----------

    I complete all Step 4 times to be sure.. Nothing seem to fix the problem
    I send my Zip file with my logs and I wait the next step...
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