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On the verge of refunding the GO - Ridiculously bad power management. *FIXED !*

lenne0815lenne0815 Posts: 97
Hiro Protagonist
edited June 21 in Oculus Go
Im fully fed up with this cycle of insanity the go puts me through:

Go to bed, discover the GO is empty again because for some completely ungraspable reason it really really needed to drain that 90% battery over the day. 

Repair controller because yeah, if it gets fully discharged lets just forget the controller.

Start watching netflix, as usual the go cuts out and switches off after 20 minutes.

After rebooting and watching some more i put it down.

Get woken up by this fucking stupid dong sound it makes in the middle of the night.

Muster all my strength to not outright smash it against the wall.

I really need an eta for a system update for the go, this is beyond broken in its current state.

Edit: Fix has been released, device stays off as supposed when charging now !

Early reports indicate tweaked proximity sensor behaviour aswell.
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Comments

  • dashgalaxydashgalaxy Posts: 9
    NerveGear
    Agreed. I keep my Go plugged in all the time and the darn thing turns itself on all the time. No reason. It was properly shut down but just turns itself back on.
  • LZoltowskiLZoltowski Posts: 6,258 Volunteer Moderator
    I charge my go to the max and then hold the power button down for 10 seconds to shut it down. That way it doesn't make noises and doesn't discharge and is ready to go.

    I use Eneloop Pro 2500 mah rechargeable batteries from Panasonic in the Oculus GO controller and they last for weeks.
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  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    I charge my go to the max and then hold the power button down for 10 seconds to shut it down. That way it doesn't make noises and doesn't discharge and is ready to go.

    I use Eneloop Pro 2500 mah rechargeable batteries from Panasonic in the Oculus GO controller and they last for weeks.
    So you set yourself an alarm in the middle of the night when your best guesstimation is that it reaches 100% to switch it off ?
  • desivdesiv Posts: 133
    Art3mis
    lenne0815 said:
    I charge my go to the max and then hold the power button down for 10 seconds to shut it down. That way it doesn't make noises and doesn't discharge and is ready to go.

    I use Eneloop Pro 2500 mah rechargeable batteries from Panasonic in the Oculus GO controller and they last for weeks.
    So you set yourself an alarm in the middle of the night when your best guesstimation is that it reaches 100% to switch it off ?
    Where did he say anything about any of that?
    He was just offering some helpful suggestions.

    Yes, the power management needs work, but a lot of us have figured out some ways for it to work better for us.

    desiv
  • ZenbaneZenbane Posts: 11,994 Power Poster
    lenne0815 said:
    I charge my go to the max and then hold the power button down for 10 seconds to shut it down. That way it doesn't make noises and doesn't discharge and is ready to go.

    I use Eneloop Pro 2500 mah rechargeable batteries from Panasonic in the Oculus GO controller and they last for weeks.
    So you set yourself an alarm in the middle of the night when your best guesstimation is that it reaches 100% to switch it off ?

    If you hold the power button down for 10 seconds then you don't have to worry about it dropping to low power in the middle of the night. Power it OFF after you unplug it.

    If you Power it OFF while it is plugged in, it turns back on automatically. It has to be unplugged and off your head. Then power it OFF. The battery charge will preserve itself.
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  • dashgalaxydashgalaxy Posts: 9
    NerveGear
    Good information, guys. Thank you. Oculus, please still fix the power management.
  • burning.airlinesburning.airlines Posts: 62
    Hiro Protagonist
    Just for another data point, I never have trouble with the Oculus Go power management.  I leave it plugged in when I'm not using it.  If it turns on while charging I don't know about it.  I don't keep it in my bedroom.  Sometimes I forget to plug it back in after using it and the power is low the next time I use it, but never entirely drained.
  • UBSERDUBSERD Posts: 347
    Nexus 6
    If your GO is at least 99% full when turning on your external battery pack while connected to it, it will go up to 100% for the entire night even when playing games. It will also not heat up the faceplate much either because it seems it only heats up when the battery is straining to charge when below 90%. If it never goes that low it will remain charged and cool for many many hours (6+) in my case. Just make sure before your session is over you have it to at least 99% battery before turning it completely off so you can jump right in and repeat the process for the next session. This has worked wonders for me.
  • kevink808kevink808 Posts: 793 Poster of the Week
    What? I don't have any of these problems and I keep it in sleep mode all the time. One thing that helps is detach the top strap.  It will constantly wake up the GO.  So detach the velcro and flip it over the front of the visor.  Now it will stay in sleep mode.  In 24 hours I only lose about 1-2% battery when I do this. 
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  • DaftnDirectDaftnDirect Posts: 3,927 Valuable Player
    Sounds like putting a blanket over a budgie cage.
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  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    edited June 15
    Problem with all these "workarounds" is that they add additional steps which are completely unnecessary.

    GOs utterly dumb behaviour actually consists of multiple main Problems:

    - The Proximity sensor doesnt work now and will never work correctly in the future as the middle strap just slumps down and activates it.

    • Solution: disable it completely, punch both the guy who designed the headstrap and the guy who designed the placement of the proximity sensor square in the face. ( Afterwards yell at them why they never talked to each other while designing the go and slap them again )

    -Hardware making noises at night even "switched off" which is mainly advertised / used as a media consumption device is so far off the charts i can only repeat myself, another backhand bitch slap for the guy who went: "dooooodes, ive got a great idea, lets do this"

    • Solution: disable "wakeup sounds", "power off sounds" "hurrdurr im halfway charged sounds", "hurrdurr im not sure what the eff im doing but *dong*" and pretty much any other sound until someone pushes the power button to switch it on.

    - The power on / off switch does a lot of things but doesnt power the device on and off.
    Yeah, you read that correctly, theres a switch on the go thats labeled with the universal symbol for a power switch but its unable to do that one single thing its very existence is based upon, power the device on and off.

    • Solution: throw the guy who thought its a great to idea to mislabel the button and exclude a real power switch from the device off the top of the Hell in a cell. And then slap him. Hard. 
    • Furthermore give the power switch its basic feature back, noone gives a flying fuck if the device updates for some time after its powered on, atleast that way one knows where the battery % went.
    • The switch is already designed so one cant push it in by accident, it would work just great as an actual power button. ( Which is in itself confusing, because that actually means in between latte filled heated meetings at one point someone really believed that the power switch will be a power switch in the final device - give that man a beer please. )

    Look, i quickly made some design guidelines for it, easy to follow, even as a reasonably paid oculus engineer:

    1)  Device powered off ( Yes thats possible in my personal improved version of the go )
    • a single short push of the button powers the device on ( on as in on on, proximity sensor is gone, so its on now, we know that because we as halfway cognitive capable humans are able to actually see the light emitting from the display backlight behind the lenses.

    2)  Device is on

    • a single short push powers the device down until ! ( and here it comes, fasten your seatbelts guys, revelation time !!!11!!1 ) it is powered on again as described under point 1)

    Now this leaves the more observant reader wondering, what do we do to minimize display hours ? what happens if the user is not wearing it, will it be fully on until the battery is drained completely now that the proximity sensor is in the bin where it belongs ?

    Theres an easy solution to that aswell, as some might know there are effin imus in this device which can be used to detect if somebody is actually using the go or not.

    Disclaimer: Im usually not a proponent of physical force but these reoccurring blatantly stupidity ( as in inability to solve a given problem ) really got me on the edge, if oculus go would be a Kentucky fried chicken place i would get out of my car in the drive through, climb through the window and shit right there on the counter.


  • desivdesiv Posts: 133
    Art3mis
    edited June 15
    You're making some assumptions there that aren't totally correct.
    Good thing you are on a forum with lots of people with options and you have an open mind!  ;-)
    - The Proximity sensor doesn't work now and will never work correctly in the future as the middle strap just slumps down and activates it.
    You can get/make a cover for the lenses.  Probably a good idea anyway.
    (I know, you don't want a craft project, but it can be a very basic cover.  I did 3D print my own, but that's not required.)
    -Hardware making noises at night even "switched off"
    Not when it is actually switched off.  More on that later.
    - The power on / off switch does a lot of things but doesnt power the device on and off.
    Yes, by default, a quick press doesn't turn it off.  But if it isn't plugged in and you press and hold the power button for about 5 seconds, it will turn itself truly off..

    I do agree that the power management needs work, but it's not quite as bad as you are framing it.  ;-)
  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    edited June 16
    Double post
  • cyberealitycybereality Posts: 25,860 Oculus Staff
    edited June 15
    We're looking into these reports and some of the issues may be able to be addressed in a future update.

    For now, the best thing is to be sure that top strap is not blocking the proximity sensor (while in standby mode), and to remove the cord and power down the device if you plan to not use it for some time. Note that (even when off) the device will turn back on while charging and reaching a certain battery level.

    Pressing the power button or letting the device go to sleep make it go into standby mode, and can be easily woken. To power off the headset you'll need to hold the power button down for around 3 or 4 seconds and then chose Shut Down with the pointer. You can also long hold the power button for around 10 - 15 seconds to power off. Thanks.
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  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    edited June 15
    desiv said:
    You're making some assumptions there that aren't totally correct.
    Good thing you are on a forum with lots of people with options and you have an open mind!  ;-)
    - The Proximity sensor doesn't work now and will never work correctly in the future as the middle strap just slumps down and activates it.
    You can get/make a cover for the lenses.  Probably a good idea anyway.
    (I know, you don't want a craft project, but it can be a very basic cover.  I did 3D print my own, but that's not required.)
    -Hardware making noises at night even "switched off"
    Not when it is actually switched off.  More on that later.
    - The power on / off switch does a lot of things but doesnt power the device on and off.
    Yes, by default, a quick press doesn't turn it off.  But if it isn't plugged in and you press and hold the power button for about 5 seconds, it will turn itself truly off..

    I do agree that the power management needs work, but it's not quite as bad as you are framing it.  ;-)

     You cant switch it off period. You can put it to "deep sleep" but its impossible to switch it off without cracking it open and installing a physical switch for the battery. Not a single of my numerous electrical appliances switches itself back on when you connect it to mains power.

    Lets do it by the book, my use case:

    • Go to bed
    • Realize the go overheated because it switched back on by itself and the headstrap covered the proximity sensor
    • Wait until it cools down / reboot
    • Check the display for burn in / irregularities as its been sitting with a static image for the last 6 hours
    • Take roughly another 20 cycles of the li-io battery, somehow the way until roughly 1000 cycles when it degrades seems utterly short now
    • start netflix
    • watch netflix for 20 minutes until it reboots by itself ( Different problem though )
    • reboot
    • continue watching netflix
    • Put it in deep sleep by holding the "power" button for 15 seconds
    • wake up
    • connect the go to the charger
    • rinse and repeat

  • desivdesiv Posts: 133
    Art3mis
    You can switch it off.  Really..

    Give it a try.  Make sure it is NOT plugged in (or it won't really turn off but just go to sleep) and press and hold the switch till the light goes off.

    Don't take my word for it, try it!
    I do it all the time.
    Off like this is off.  ;-)

  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    Desiv, seriously, a device is not off imo if it restarts as soon as you plug it in, you can call it deep sleep maybe but certainly not off.
  • desivdesiv Posts: 133
    Art3mis
    lenne0815 said:
    Desiv, seriously, a device is not off imo if it restarts as soon as you plug it in, you can call it deep sleep maybe but certainly not off.
    We disagree. 
    I think a device is off if something external needs to happen (flip a switch, apply power) for it to power back on.
    And when it is off like this, it won't update in the background.  It won't connect to wifi. It won't drain power.
    That feels off to me.

    But that's me.  To each his own.  ;-) ;-)
  • ZenbaneZenbane Posts: 11,994 Power Poster
    lenne0815 said:
    Desiv, seriously, a device is not off imo if it restarts as soon as you plug it in, you can call it deep sleep maybe but certainly not off.

    If an Oven can be pre-heated, then a device can be "off" even if it auto-starts after being plugged in.
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  • chettawanchettawan Posts: 77
    Hiro Protagonist
    edited June 15
    I charge the GO overnight every days and never happened to get complete depletion. I always turn the GO off manually every time I not charge it. And aftet fully charged I also turn it off cover the lens with included lens cover cardboard. No problem at all.
  • geebee666geebee666 Posts: 191
    Art3mis
    edited June 15
    I turn off via the display if not using for a long period but if just leaving it for several hours I just put it on the shelf in my computer desk with the lenses to the rear so there is no light or movement near the sensors, it doesn't lose much power at all about 1% to 2% per 12 hours.

    When turned off I have actually had the battery level increase by 1%  :smile:
  • dashgalaxydashgalaxy Posts: 9
    NerveGear
    edited June 15
    Note that (even when off) the device will turn back on while charging and reaching a certain battery level.
    OK this is where I take exception. The instruction manual clearly says the device should not be powered on and in use while plugged in... SO WHY DID YOU DESIGN IT TO TURN ITSELF ON BY ITSELF WHEN PLUGGED IN? That is my question. Seems like a really weird design choice. If the device isn't supposed to be used while plugged in, why should it turn itself on? And, I don't know about you, but after I drain the battery down to 5% and decide to plug it in, I'm not standing by the power outlet for the next two hours waiting to unplug it and immediately strap it back onto my head. Like a normal human being I tend to charge my devices while I sleep. That means the Go just sits there turned on for hours and hours for no reason at all.

    Please please please get rid of this useless function. If I want the device on I'll turn it on myself.
  • geebee666geebee666 Posts: 191
    Art3mis
    I think you are ignoring the "and in use" part.
  • TomCgcmfcTomCgcmfc Posts: 272
    Nexus 6
    I mainly power mine with an external battery pack (1amp output).  This tends to keep my go at around 100%.  When I'm finished my session I just unplug the battery cable then press the power button and select power off.  This fully powers it off and it's ready to go, fully charged.  Seems to be working ok for me.  I also run it down a bit on it's own battery once or twice a week.
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    Also have a 64gb Oculus Go which I love for travel and quick VR Fixes.  Looking forward to the Quest!
  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    I just had a random thought yesterday and ill examine it closer today, if i find the "dong" audio file on the go and delete it it should atleast stop making noises at night, thereby eliminating the most annoying part of this shitshow. I dont really care if either the display or the battery fail early due to the go switching on and the strap covering the sensor as oculus has been really good with covering manufacturing defects so far with me and i fully expect them to cover the go like that aswell.
  • lenne0815lenne0815 Posts: 97
    Hiro Protagonist
    edited June 16
    I got a bit further, using an adb explorer i found the startup sound at /system/media/audio/ui/startup.wav unfortunately i dont have write permissions to that folder so i cant replace it with an empty wave file.

    I made a really interesting observation fiddling with it though, If the volume is turned all the way down for the reminder of that session the system sounds are not muted, which is a bug obviously.
    The next time it boots the setting actually sticks and it boots up dead silent and doesnt make any noise anymore.

    So another possible fix is to make the system sounds actually adhere to the volume settings in the current session.
  • Alun101_ukAlun101_uk Posts: 21
    Brain Burst
    A lot of focus and response on the power on/off issue, but, did anybody come up with an answer to the 20 minute time out when watching a Netflix?
  • desivdesiv Posts: 133
    Art3mis
    A lot of focus and response on the power on/off issue, but, did anybody come up with an answer to the 20 minute time out when watching a Netflix?
    Not a problem I have..  :-( 
  • Plan-BPlan-B Posts: 12
    NerveGear
    Note that (even when off) the device will turn back on while charging and reaching a certain battery level.
    SO WHY DID YOU DESIGN IT TO TURN ITSELF ON BY ITSELF WHEN PLUGGED IN?
    This has become my number 1 complaint about the Go. I know this behavior exists. But it's so radically different from every other battery operated electronic device that I own. Even though I know about it, and have discussed it here, I still end up forgetting about it during normal use and ending up with a partially drained battery the next time I go to use it.
  • desivdesiv Posts: 133
    Art3mis
    Plan-B said:
    This has become my number 1 complaint about the Go. I know this behavior exists. But it's so radically different from every other battery operated electronic device that I own.
    Well, it is and it isn't. ;-) 
    My guess is that many of the electronic devices you own probably don't actually turn off when you think, or turn themselves back on.  It's standard practice nowadays.  Many of the current little CPUs are designed with that in mind.
    I think the issue is more with the way that Oculus has chosen to do it.
    It is much more aggressive and there are "issues" around the sensor that seem to exacerbate the problem.
    I am hoping that they will be able to tune it better with some firmware fixes..
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