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Why has Oculus removed the ability to use your own panoramas in 360 Photos?!

mediavrmediavr Posts: 234
Art3mis
Dont install the latest update if you want to show your own panoramas! Now it just says use Oculus Gallery instead!

Comments

  • LabulleCreationLabulleCreation Posts: 19
    Brain Burst
    edited June 2018
    I second this, as stated in the other thread, you have put us in big trouble, as Oculus 360 was the highest quality viewer. Why have you done something as inconsiderate as this ?

    I was thrilled to buy a the Oculus Go on day one as it's the best headset on the market and now what ?
    I'm seriously stunned.
    Oculus Gallery would be OK if the functionnality was on par with Oculus 360 but it's not. It doesn't even go as far as displaying what Oculus 360 used to display, it's not even a quality problem there.
  • LZoltowskiLZoltowski Posts: 6,776 Volunteer Moderator
    Hey folks, this is a mostly community ran forum. I would get in touch with official support by submitting a support ticket here: https://tickets.oculusvr.com/hc/en-us/requests/new 
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  • mediavrmediavr Posts: 234
    Art3mis
    Ok ... I have opened a support ticket .. this is what I said:
    "On updating 360 Photos recently now when I go to My Photos it just tells me to use Oculus Gallery instead. This is much inferior in its rendering of  stereo 360 panorama than 360 Photos was. Why has Oculus removed the ability to see you own panoramas in 360 Photos app -- why do they not inform you that this is what will happen when you do update? Is there some way to revert to the previous version where this capability was present?" I have zero hope that this will have any effect but lets see what they will say.
  • LZoltowskiLZoltowski Posts: 6,776 Volunteer Moderator
    mediavr said:
    Ok ... I have opened a support ticket .. this is what I said:
    "On updating 360 Photos recently now when I go to My Photos it just tells me to use Oculus Gallery instead. This is much inferior in its rendering of  stereo 360 panorama than 360 Photos was. Why has Oculus removed the ability to see you own panoramas in 360 Photos app -- why do they not inform you that this is what will happen when you do update? Is there some way to revert to the previous version where this capability was present?" I have zero hope that this will have any effect but lets see what they will say.
    Great, let us know what they say so that others can find this info.
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  • mediavrmediavr Posts: 234
    Art3mis
    support says: "We understand that you've got some concern regarding the recent update request to use Oculus Gallery.

    Please give us some time to look into this matter further for you." They make it sound like I am just being fussy -- ignoring that they have removed important functionality (to view your own 360 photos)  in 360 Photos without warning with this update -- which is labelled  as "Important" -- in Go -- as though you are risking your digital health -- though it does nothing except cripple the app as far as I can see.

  • jacobsen561jacobsen561 Posts: 1
    NerveGear
    Mediavr I agree totally with what you said. Viewing my own content in the Oculus Gallery is terrible. The image is so soft I have reverted back to my Gear VR. It is totally useless to me in its present state and I see no reason or benefit in what they did. Please keep this updated.
  • mediavrmediavr Posts: 234
    Art3mis
    edited June 2018
    John Carmack who wrote the panorama code for 360 Photos is writing about his innovations for 3d 360 video playback on Go here:
    https://developer.oculus.com/blog/behind-the-tech-with-john-carmack-5k-immersive-video

    I wrote in the comments"
    "It is great that you have really nice 3d video resolution working on Go! -- but another piece of your work -- 360 Photos for GearVR and Go -- is being trashed. Now users of that app have had their ability to see their own panoramas (mono or stereo) removed arbitrarily with a forced update of that app -- with just a notice to use Oculus Gallery instead -- which is much inferior in its rendering -- especially for high definition stereo 360 panoramas. This action is being discussed currently at the top of the Oculus support Go forum."
  • bohonusbohonus Posts: 1
    NerveGear
    edited June 2018
    This reduction of 360 panorama viewing capability is really unfortunate to hear.

    360 Panoramic photos currently represent the largest volume of existing content and largest volume of newly created content of anything being produced that can be viewed in interactive 360-fashion on the GO (and even other HMDs).

    360 Panoramic photos are also the simplest and most common form of content that can be created by GO users who aren't "developers". Which, I would suspect, also happen to be the largest group of GO users and will remain so in the future.

    As such, playback and viewing of 360 panoramas should always be of the highest quality possible, the most convenient, the simplest, the most robust, etc, etc. For there to be any reason whatsoever for this not to be the case now or in the future of the GO is detrimental to the product.
  • RedRizlaRedRizla Posts: 7,808 Valuable Player
    There's a saying most people are aware of. "Don't mess with something that's not broken." Looks like Oculus totally ignored that well known saying..
  • mediavrmediavr Posts: 234
    Art3mis
    edited June 2018
    A reply from Oculus support today -- (I dont think removing Oculus Gallery will prevent a forced update (crippling) of 360 Photos) :


    "We appreciate you bringing this to our attention. The team is aware and looking into it. I don't have any information regarding how this will be addressed at this time.

    To help resolve the issue, can you please uninstall the Oculus Gallery app? That should prevent you from being redirected when trying to view your photos.

    Please let me know how you make out."

    Regards,

    Giselle
    Oculus Support

  • kojackkojack Posts: 6,766 Volunteer Moderator
    I just started 360 today. It did an update, and now the My photos option works again!


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  • mediavrmediavr Posts: 234
    Art3mis
    Yes it is fixed!!
  • relaxculusrelaxculus Posts: 99
    Hiro Protagonist
    Even folder handling is supported? I have constructions, nature, aerial, etc folders, all for showing to different clients.
  • voxelmaniamvoxelmaniam Posts: 130
    Art3mis
    Hmm, this also does a much better job of displaying my VR180 photos and video but it is putting the image behind my head. Does anyone know how I can fix this (other than turning around) because the app doesn't appear to have any way to select VR180 format?
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  • hollyoak94hollyoak94 Posts: 24
    Brain Burst
    Since I got the GO in early July I'd never seen another option than the Gallery to view my 360 pictures and indeed found it to be a bit low quality. Need to try that 360 app...ok I did and yes my 360s look sharp ! For some reason only a few of them are showing up though, maybe they need to be in a specific directory ? Will have to investigate.
  • hollyoak94hollyoak94 Posts: 24
    Brain Burst
    Still haven't figured out how to make all my 360 pictures appear in the app, it's only some of them...do they need to be in a special folder ? Thanks for any hints !
  • relaxculusrelaxculus Posts: 99
    Hiro Protagonist
    Any news about this or recommendation for another panorama app?
    Earlier 360Photos which handle folders can work only at flickering 60Hz.
    Latest 360Photos support 72Hz, but doesnt handle folders, doesnt show all of my files, and the worst it often quit!! When my client watch my pictures, it will quit to the menu. I already did a factory reset and install only this app.
    Unbelievable! Any other app exist witch such quality, stereo and slideshow support?
    thx
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