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Oculus Medium keeps crashing fatal error

Xvader364Xvader364 Posts: 7
NerveGear
Ive been trying to get medium to work for two weeks now looking at every fourm post and ive tried all of it. I dont have overclocking software, I deleted the asset file and I tried rerouting it and i have updated drivers for moniter and gpu driver nothing is working. So if anyone can help me thank you it would be appreciated.                   

Comments

  • Xvader364Xvader364 Posts: 7
    NerveGear
    forgot to mention it just shows a white screen and says fatal error medium has crashed upon startup thanks
  • jessicazetajessicazeta Posts: 120 Oculus Staff
    Hey @Xvader364, What specs do you have? OS/ GTX/ CPU.
  • Xvader364Xvader364 Posts: 7
    NerveGear
    i have a geforce gtx
  • Xvader364Xvader364 Posts: 7
    NerveGear
    its a titan z
  • Xvader364Xvader364 Posts: 7
    NerveGear
    i have a i7 4790k and os build of 17134
  • dlanhamdlanham Posts: 2
    NerveGear
    Exact same issue here as well with the immediate crash since the 2.0 update, still occuring after 2.0.1. Uninstalled, re-installed, updated drivers. Alienware x51r3 i7-6700K @4GHz, 16GB RAM,  Win10 home v17134.112, GTX 980ti v398.36 through an external graphics amplifier (same issue using the built-in Radeon with latest drivers as well). 
  • JamesIV4JamesIV4 Posts: 10
    NerveGear
    @Xvader364, did you get it fixed? I'm searching for any hope, mine is crashing too although I'm told it's because of my graphics card being too old (780). Other Vulkan games work fine though.
  • Xvader364Xvader364 Posts: 7
    NerveGear
    no
  • JamesIV4JamesIV4 Posts: 10
    NerveGear
    Xvader364 said:
    no
    That’s so odd.. a Titan Z graphics card should not have any issues. 
  • jessicazetajessicazeta Posts: 120 Oculus Staff
    Hmmm. Could all of you check if you're on the latest Oculus software runtime as well?

    If it turns out you are, possible you could send me your Medium logs from the following directory?  Users\{username}\AppData\LocalLow\Oculus\Medium\log and attach Oculus_Medium.log?

    Thanks guys
  • Xvader364Xvader364 Posts: 7
    NerveGear
    it will not let me send you that file so i will leave a google drive link    thank you for your fast responses aswell                   https://drive.google.com/open?id=1Ex0nvSZKdz_9cWuuFIGoLLPcf2Z13WpU
  • JamesIV4JamesIV4 Posts: 10
    NerveGear
    edited July 12
    @jessicazeta thank you for looking at this! I spoke with Naomi earlier and she mentioned that my 780 was below the minimum spec, so in my case they only offered to keep me on the old build. If it is my card though, I am not sure why others are having the same issue with a 980 and a Titan Z.

    I'm attaching my log file here (I had to zip it to get it to attach).

    Thanks again. 

    Edit: I forgot to mention, I am using the latest beta build of Oculus Home 2.0. I have tried using the old Home and doing a clean reinstall of my graphics drivers, but it didn't make a difference.
  • dlanhamdlanham Posts: 2
    NerveGear
    Here are my log files for the 980ti: 
    log.zip 10.4K
  • thinkingerrorthinkingerror Posts: 3
    NerveGear
    Is there a fix for this yet? I've tried the solutions and they fail. Many hours lost chasing my tail. 
  • thinkingerrorthinkingerror Posts: 3
    NerveGear
  • thinkingerrorthinkingerror Posts: 3
    NerveGear
    @jessicazeta any ideas? I'm having the same crash report and have tried many (and other) of the above mentioned solutions. I believe my system should support the update. Hoping to get medium running again.
  • jessicazetajessicazeta Posts: 120 Oculus Staff
    Thanks for all your logs guys. We'll take a look, talk soon.
  • malekula999malekula999 Posts: 8
    NerveGear
    same trouble (((( 
  • malekula999malekula999 Posts: 8
    NerveGear
    this my log
  • jessicazetajessicazeta Posts: 120 Oculus Staff
    Okay! I have some answers for ya -

    @Xvader364 + @malekula999: After looking at your logs I can see you're using a 780Ti, which is lower than Medium and Oculus recommended spec. I'm sorry, but you're unable to use Medium with your current configuration. Medium's recommended spec is i5 CPU, NVIDIA 1060 or AMD for best performance. If you'd like to be rolled back to 1.3.3 to continue using Medium, please email [email protected]

    @dlanham: Your external graphics amplifier may be to blame here. Can you try disabling it? 

    @thinkingerror: Possible you can post your logs as well?  You can find it in Users\{username}\AppData\LocalLow\Oculus\Medium\log and attach Oculus_Medium.log 


  • malekula999malekula999 Posts: 8
    NerveGear
    okey I need to roll back - wrote the letter thx for reply!
  • alxmars_alxmars_ Posts: 6
    NerveGear
    @malekula999

    Your log looks very similar to mine, at least the last few lines!  I haven't been able to get Medium to work since I got my Rift recently, unfortunately.

    If you haven't already seen these crash posts, check out mine and the one I link to in it.  There are some steps that might be helpful if you haven't tried them already.  There's also a list of supported graphics cards for Oculus Rift here.  Having read a bunch of crash threads, it may be that your fix is really simple and just requires updating/reinstalling some drivers or applications.

    If you try those steps out and still can't get it to work, maybe keep an eye on my thread for a potential fix?  I haven't heard back about whether my issue can be resolved or dismissed yet, so new information may materialize there.

    Good luck!
  • alxmars_alxmars_ Posts: 6
    NerveGear
    edited August 22
    Sorry about the double post.  Looks like it took a few days for the above comment to actually show up, and then double!

    For people coming by later, my problem was my card (GTX TITAN) is out of spec for Medium 2.0.  NVIDIA 1060 or higher only for GPU's apparently.  So far it seems that if your logs read as "failure to verify" in the Vulkan source, it must be an out-of-spec graphics card (but don't take my word for it). 
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