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problems while trying to finish the requied setup (Sensors and Oculus App)

makahell666makahell666 Posts: 4
NerveGear

My Girlfriend got her Oculus Rift today and we were trying to setup her VR Headset.

1. The first problem started while installing the Oculus App, which we downloaded those 4.75GB and the installation fails after waiting 20 to 25 min to finish. The error was just "Restart Computer". after that trying for the 4th time I executed with administrator and disabled Firewall and it finally worked.

2. After that we got stuck for setting the USB ports for the sensors, the headset, HDMI and 1 sensor was fine but it wasn't finding my 2nd sensor which we tried both USB 3.0 and USB 2.0, and after many tries we randomly "fixed".
3. The after setting my height we are trapped in a screen of squeezing one Touch to recognize the sensors, however, t didn't work, after hold for 1.5sec or 2 secs a little circle with a green border start filling up and it goes to another error. saying that "Request Timed out" which says something went wrong and try again endlessly.

Ps: we restarted our computer several times
Pss: we uninstalled and installed many times too
Psss: We tried to manually update oculus app using the patch that is in oculus website.
Pssss: We updated all drivers, including network and USBs
Psssss: If we skip the sensor setting it says it can't track my headset and in VRmode, my hands appear far away from me.

Specs: I5 3330 3.0GHz
Gtx 1050 2gb
16Gb ram DDR3 1866MHZ
Board Gigabyte Z77M D3H LGA 1155


All these problems happened according with what I listed before.


Thanks for your attention


Comments

  • LZoltowskiLZoltowski Posts: 6,350 Volunteer Moderator
    Heya welcome to the forums.

    Installing as Admin could have broken some permissions.

    You could try 2 things, first run a repair ..
     
    Before you begin, make sure
    Turn off any antivirus you have (Or windows defender, and make sure you disable protected folders in there too)
    Turn off any third party apps you may have, such as MIS afterburner, SSD utility or any peripheral tools

    Run setup again ... this should say that Oculus is already installed and if you would like to repair, choose the repair option.

    If that doesn't help ...

    Uninstall Oculus software, 
    Make sure there are no oculus folders in C:\Users\yourusername\AppData\Local\

    Then, before you begin, make sure
    Turn off any antivirus you have (Or windows defender, and make sure you disable protected folders in there too)
    Turn off any third party apps you may have, such as MIS afterburner, SSD utility or any peripheral tools

    Run setup again.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • makahell666makahell666 Posts: 4
    NerveGear
    Still not working, after disabling firewall and antivirus, Im still stuck in this screen
  • LZoltowskiLZoltowski Posts: 6,350 Volunteer Moderator
    Still not working, after disabling firewall and antivirus, Im still stuck in this screen
    What did you do, repair the installation or reinstall from scratch?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • makahell666makahell666 Posts: 4
    NerveGear
    Still not working, after disabling firewall and antivirus, Im still stuck in this screen
    What did you do, repair the installation or reinstall from scratch?
    I did both, once I had the option to repair, I got stuck in the same place. and then I tried to uninstall everything, even deleting the cache, and redownload but nothing worked :/
  • makahell666makahell666 Posts: 4
    NerveGear
    Still not working, after disabling firewall and antivirus, Im still stuck in this screen
    What did you do, repair the installation or reinstall from scratch?
    I did both, once I had the option to repair, I got stuck in the same place. and then I tried to uninstall everything, even deleting the cache, and redownload but nothing worked :/
  • LZoltowskiLZoltowski Posts: 6,350 Volunteer Moderator
    Still not working, after disabling firewall and antivirus, Im still stuck in this screen
    What did you do, repair the installation or reinstall from scratch?
    I did both, once I had the option to repair, I got stuck in the same place. and then I tried to uninstall everything, even deleting the cache, and redownload but nothing worked :/
    Hmm, stupid question, but did you try different batteries in the touch controllers?
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • RattyUKRattyUK Posts: 383
    Trinity
    ^^ What LZ said + what could seem a bit silly...  I sometimes get the time-out message if I am not holding the controller at roughly eye level and am obscuring the view of the controller from the sensors (usually body blocking the 3rd one in my setup, but even an arm in 2 sensor if holding the controller with a bent arm) so try the setup once more holding at eye level with a straight out arm.

    Not promising it will succeed, but it is an issue that is less obvious when you first run into it :)

    Hope you get it working properly - and welcome!
    PC info: AMD Ryzen 7 2700X, Asus ROG Crosshair VII Hero, 16GB Tforce Pro Dark DDR4 3200, Gigabyte GTX 1080, Samsung 850 Pro M.2, 2x 240GB SSD, 3TB WD Green HDD & 4 TB Seagate Barracuda HDD, Corsair Modular 750w PSU, custom watercooling loop. (Win 10 Pro & Opensuse Leap 15 Linux) 32" AOC 4K Monitor.

    Laptop: Aorus X5 V6-CF1 (I7-6820HK, GTX 1070, 2* 256GB M.2 NVME, 1TB 7200 HDD 3K screen)
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