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Removing a headset from my iOS Oculus App

flyinpianomanflyinpianoman Posts: 1
NerveGear
I had initially purchased a 64gb Oculus go and found that it was too much space for me, after I used it for a day, or so. I did a factory reset and took the headset back to Best Buy and the next day picked up a 32gb model which I am happy with. I can’t seem to find a way of deleting the first headset from my oculus account (in the app). Am I missing something? 
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Comments

  • michel.audettemichel.audette Posts: 1
    NerveGear
    Hi,  Did you figure out how to do it?

  • bcoylebcoyle Posts: 125
    Art3mis
    edited May 2019
    I know this is an old post but I was searching for the answer. Found that you need to log into your account via a browser and remove the Oculus Go from your account. Then close/refresh the app and it will be gone.

    https://secure.oculus.com/my/devices

  • PogsChamp98PogsChamp98 Posts: 2
    NerveGear
    bcoyle said:
    I know this is an old post but I was searching for the answer. Found that you need to log into your account via a browser and remove the Oculus Go from your account. Then close/refresh the app and it will be gone.

    https://secure.oculus.com/my/devices

    I go to my oculus account > My Devices on my mac browser but there is nowhere to "remove" my old (and returned) oculus go device. Very weird. 
  • PogsChamp98PogsChamp98 Posts: 2
    NerveGear
    I have the exact same issue. Did you find a solution?
  • weirdmonkey2807weirdmonkey2807 Posts: 16
    Brain Burst
    It's a known issue. I contacted support last year to remove 2 lost devices from account. after 20 emails back and forth it was determined that this is not possible. I have a lot of units for development and business and it's really annoying that these lost units are always in the pile and get confused when trying to connect and cast from a headset. 

    @OculusSupport should really take care of this. I cannot believe this is so hard ... 
  • Rifter_I0IRifter_I0I Posts: 16
    NerveGear
    Yeah, same problem here, impossible to remove a Go that I no longer have.
  • AlteriusOmegaAlteriusOmega Posts: 1
    NerveGear
    Still no update to this? When I go to https://secure.oculus.com/my/devices/ I see my new Quest and my old one but I can't interact with them at all. No option in the app either. This seems like a pretty silly oversight for Oculus/Facebook.
  • Salemasylum13Salemasylum13 Posts: 1
    NerveGear
    Same issue here. I cannot remove 2 devices I used to own. HELP!!! 
  • weirdmonkey2807weirdmonkey2807 Posts: 16
    Brain Burst
    The quiet on this from Oculus is mind boggling @OculusSupport

    Everyone that posted here should sign a petition on uservoice so we can get this pushed further. 
  • cmaffia2019cmaffia2019 Posts: 15
    Brain Burst
    I had to return my Oculus Quest within 24 hours due to a defective controller and got a replacement.  I too can't remove the 1st device from my account.  Oculus please help!
  • Genesis714Genesis714 Posts: 1
    NerveGear
    Can someone please help with this issue
  • zoozdotzoozdot Posts: 1
    NerveGear
    Same issue as I had to return a defective unit.  Would be nice if they can fix this.  I am showing two devices even though I only have one.  Very frustrating.  :/
  • 21sniper21sniper Posts: 1
    NerveGear
    yup me too...
  • roshanhakkimroshanhakkim Posts: 1
    NerveGear
    Okay, Hands off to Oculus team for creating a wonderufl product but this is absurd for not being able to delete a product which I no longer have.
  • AFE_ForemanAFE_Foreman Posts: 1
    NerveGear
    Still no solution? I had to return a defective Quest and now I can't remove the old headset from the app!
  • EvilTarpaEvilTarpa Posts: 2
    NerveGear
    These people have the worst customer service of any place I have ever seen.  I had to send back 2 Rift S headset because they didn't know how to fix a black screen.  Now they can't even get them off my phone app.  I don't know how they stay in business
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