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Oculus Software Not installing

mharp85mharp85 Posts: 3
NerveGear
edited July 13 in Support
I'm having trouble getting my Oculus software to install.  Here's what I have from the installer log - what can I do to fix this?

[Debug] [7/14/2018 12:13:18 PM] Downloading 'f90fb53dcbdf8d3c6db853ea053defd2737095b0321dde4e2691e34695e14506'.
[Debug] [7/14/2018 12:13:21 PM] Installing 'Visual C++ 2013' redistributable.
[Debug] [7/14/2018 12:13:25 PM] Process C:\OculusSetup-DownloadCache\visual-cpp-2013.exe exited with code 0 (success).
[Debug] [7/14/2018 12:13:25 PM] Installing 'Visual C++ 2013 x86' redistributable.
[Debug] [7/14/2018 12:13:28 PM] Process C:\OculusSetup-DownloadCache\visual-cpp-2013-x86.exe exited with code 0 (success).
[Debug] [7/14/2018 12:13:28 PM] Installing 'Visual C++ 2015 Update 3' redistributable.
[Debug] [7/14/2018 12:13:30 PM] Process C:\OculusSetup-DownloadCache\visual-cpp-2015-update-3.exe exited with code 1638 (success).
[Debug] [7/14/2018 12:13:30 PM] Installing 'DirectX (June 2010)' redistributable.
[Debug] [7/14/2018 12:14:17 PM] Process C:\OculusSetup-DownloadCache\directx-june-2010-.exe exited with code 0 (success).
[Debug] [7/14/2018 12:14:17 PM] Installing 'Vulkan Runtime 1.0.65.1' redistributable.
[Debug] [7/14/2018 12:14:19 PM] Process C:\OculusSetup-DownloadCache\vulkan-runtime-1-0-65-1.exe exited with code 0 (success).
[Debug] [7/14/2018 12:14:19 PM] Installing 'Vulkan Runtime 1.1.73.0' redistributable.
[Debug] [7/14/2018 12:14:20 PM] Process C:\OculusSetup-DownloadCache\vulkan-runtime-1-1-73-0.exe exited with code 0 (success).
[Debug] [7/14/2018 12:14:20 PM] Install 'Dawn.Setup.InstallRedistributablesStep' succeeded.
[Debug] [7/14/2018 12:14:20 PM] Install 'Dawn.Setup.CreateLibraryServiceStep' succeeded.
[Debug] [7/14/2018 12:14:20 PM] Partial uninstall: False
[Debug] [7/14/2018 12:14:20 PM] Install 'Dawn.Setup.CreateOculusDirectoriesStep' succeeded.
[Debug] [7/14/2018 12:14:21 PM] Chunked mode!  Skipping ExtractLibrarianStep.
[Debug] [7/14/2018 12:14:21 PM] Install 'Dawn.Setup.ExtractLibrarianStep' succeeded.
[Debug] [7/14/2018 12:14:21 PM] Setting installed release channel to 'LIVE'.
[Debug] [7/14/2018 12:14:21 PM] Install 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Debug] [7/14/2018 12:14:21 PM] Install 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.
[Debug] [7/14/2018 12:14:21 PM] Chunked mode!  Skipping InstallPackagesStep.
[Debug] [7/14/2018 12:14:21 PM] Install 'Dawn.Setup.InstallPackagesStep' succeeded.
[Debug] [7/14/2018 12:14:21 PM] Installing oculus-librarian.
[Debug] [7/14/2018 12:14:21 PM] oculus-librarian has 11 outstanding chunks.
[Debug] [7/14/2018 12:14:21 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:21 PM] Done installing oculus-librarian.
[Debug] [7/14/2018 12:14:21 PM] Installing oculus-runtime.
[Debug] [7/14/2018 12:14:21 PM] oculus-runtime has 42 outstanding chunks.
[Debug] [7/14/2018 12:14:22 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:23 PM] Done installing oculus-runtime.
[Debug] [7/14/2018 12:14:23 PM] Installing oculus-drivers.
[Debug] [7/14/2018 12:14:23 PM] oculus-drivers has 5 outstanding chunks.
[Debug] [7/14/2018 12:14:23 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:23 PM] Done installing oculus-drivers.
[Debug] [7/14/2018 12:14:23 PM] Installing oculus-compat.
[Debug] [7/14/2018 12:14:23 PM] oculus-compat has 4 outstanding chunks.
[Debug] [7/14/2018 12:14:24 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:24 PM] Done installing oculus-compat.
[Debug] [7/14/2018 12:14:24 PM] Installing oculus-client.
[Debug] [7/14/2018 12:14:24 PM] oculus-client has 137 outstanding chunks.
[Debug] [7/14/2018 12:14:27 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:28 PM] Done installing oculus-client.
[Debug] [7/14/2018 12:14:28 PM] Installing oculus-home.
[Debug] [7/14/2018 12:14:28 PM] oculus-home has 182 outstanding chunks.
[Debug] [7/14/2018 12:14:49 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:56 PM] Done installing oculus-home.
[Debug] [7/14/2018 12:14:56 PM] Installing oculus-redistributable-installer.
[Debug] [7/14/2018 12:14:56 PM] oculus-redistributable-installer has 7 outstanding chunks.
[Debug] [7/14/2018 12:14:56 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:56 PM] Done installing oculus-redistributable-installer.
[Debug] [7/14/2018 12:14:56 PM] Installing oculus-diagnostics.
[Debug] [7/14/2018 12:14:56 PM] oculus-diagnostics has 29 outstanding chunks.
[Debug] [7/14/2018 12:14:58 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:58 PM] Done installing oculus-diagnostics.
[Debug] [7/14/2018 12:14:58 PM] Installing oculus-overlays.
[Debug] [7/14/2018 12:14:58 PM] oculus-overlays has 9 outstanding chunks.
[Debug] [7/14/2018 12:14:58 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:14:58 PM] Done installing oculus-overlays.
[Debug] [7/14/2018 12:14:58 PM] Installing oculus-dreamdeck-nux.
[Debug] [7/14/2018 12:14:58 PM] oculus-dreamdeck-nux has 107 outstanding chunks.
[Debug] [7/14/2018 12:15:07 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:15:11 PM] Done installing oculus-dreamdeck-nux.
[Debug] [7/14/2018 12:15:11 PM] Installing oculus-touch-tutorial.
[Debug] [7/14/2018 12:15:11 PM] oculus-touch-tutorial has 150 outstanding chunks.
[Debug] [7/14/2018 12:15:29 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:15:35 PM] Done installing oculus-touch-tutorial.
[Debug] [7/14/2018 12:15:35 PM] Installing oculus-avatar-editor.
[Debug] [7/14/2018 12:15:35 PM] oculus-avatar-editor has 205 outstanding chunks.
[Debug] [7/14/2018 12:15:45 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:15:49 PM] Done installing oculus-avatar-editor.
[Debug] [7/14/2018 12:15:49 PM] Installing oculus-dash.
[Debug] [7/14/2018 12:15:50 PM] oculus-dash has 1618 outstanding chunks.
[Debug] [7/14/2018 12:15:59 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:16:02 PM] Done installing oculus-dash.
[Debug] [7/14/2018 12:16:02 PM] Installing oculus-platform-runtime.
[Debug] [7/14/2018 12:16:02 PM] oculus-platform-runtime has 2 outstanding chunks.
[Debug] [7/14/2018 12:16:02 PM] Finished waiting for all the segments
[Debug] [7/14/2018 12:16:02 PM] Done installing oculus-platform-runtime.
[Debug] [7/14/2018 12:16:02 PM] Installing oculus-worlds.
[Debug] [7/14/2018 12:16:03 PM] oculus-worlds has 805 outstanding chunks.
[Error] [7/14/2018 12:17:14 PM] Error deflating 'C:\OculusSetup-DownloadCache\5224ac880af045eb5603ca32ca012a452d7d4e2ea422a8d4dad8ec30b745a07a'.
System.IO.InvalidDataException: Found invalid data while decoding.
   at System.IO.Compression.Inflater.DecodeBlock(Boolean& end_of_block_code_seen)
   at System.IO.Compression.Inflater.Decode()
   at System.IO.Compression.Inflater.Inflate(Byte[] bytes, Int32 offset, Int32 length)
   at System.IO.Compression.DeflateStream.Read(Byte[] array, Int32 offset, Int32 count)
   at Daybreak.OVRLibraryService.Packages.ChunkedPackageInstaller.SegmentReceiveLoop(String destDir, CancellationToken cancelToken, ChunkedProgressUpdater updater, Boolean deleteSegmentFiles)
[Error] [7/14/2018 12:17:15 PM] Segment 'f229bd9d2e861107ba5530124cbdaa8ce60d02cfb997063ce30f34055b30859b' doesn't match its SHA256
[Error] [7/14/2018 12:17:17 PM] Segment 'e15659e05c00f153fc05187fd872998bdc149c2cae90a3425db9c04f295bc350' doesn't match its SHA256
[Debug] [7/14/2018 12:17:48 PM] Finished waiting for all the segments
[Error] [7/14/2018 12:17:48 PM] oculus-worlds still has 3 outstanding chunks!
[Error] [7/14/2018 12:17:48 PM] Deleting corrupt C:\OculusSetup-DownloadCache\5224ac880af045eb5603ca32ca012a452d7d4e2ea422a8d4dad8ec30b745a07a.
[Error] [7/14/2018 12:17:48 PM] Deleting corrupt C:\OculusSetup-DownloadCache\f229bd9d2e861107ba5530124cbdaa8ce60d02cfb997063ce30f34055b30859b.
[Error] [7/14/2018 12:17:48 PM] Deleting corrupt C:\OculusSetup-DownloadCache\e15659e05c00f153fc05187fd872998bdc149c2cae90a3425db9c04f295bc350.
[Error] [7/14/2018 12:17:48 PM] Uncaught exception!
System.Exception: Chunks missing after assembly of pacakge oculus-worlds!
   at Dawn.Setup.InstallChunkedPackagesStep.InstallApplication(Nullable`1 transaction, Application app, CancellationToken cancellationToken, String installDirectory, String manifestDirectory, String downloadCache)
   at Dawn.Setup.InstallChunkedPackagesStep.InstallImpl()
   at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
[Debug] [7/14/2018 12:17:48 PM] Install 'Dawn.Setup.InstallChunkedPackagesStep' failed.
[Warning] [7/14/2018 12:17:48 PM] Rolling back installation.
[Debug] [7/14/2018 12:17:48 PM] Uninstall 'Dawn.Setup.InstallChunkedPackagesStep' succeeded.
[Debug] [7/14/2018 12:17:48 PM] Uninstall 'Dawn.Setup.InstallPackagesStep' succeeded.
[Debug] [7/14/2018 12:17:49 PM] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.
[Debug] [7/14/2018 12:17:49 PM] Uninstall 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Debug] [7/14/2018 12:17:49 PM] Uninstall 'Dawn.Setup.ExtractLibrarianStep' succeeded.
[Debug] [7/14/2018 12:17:49 PM] Partial uninstall: True
[Debug] [7/14/2018 12:17:49 PM] Total files inside Oculus directory: 2795 files
[Debug] [7/14/2018 12:17:49 PM] Filtered files inside Oculus directory: 2795 files
[Debug] [7/14/2018 12:17:49 PM] Processing Restart Manager batch 0/1
[Debug] [7/14/2018 12:17:50 PM] Initial RmGetResut: 234, number: 1, reason 16
[Debug] [7/14/2018 12:17:50 PM] Second RmGetResut: 0, number: 1, reason 16
[Debug] [7/14/2018 12:17:50 PM] locking resource: Oculus Setup(C:\Users\Harper PC\Desktop\OculusSetup.exe)
[Debug] [7/14/2018 12:17:50 PM] Closing session
[Error] [7/14/2018 12:17:50 PM] Restart Manager error: Daybreak.Core.RestartManager+RestartManagerException: Error invoking Restart Manager ---> Daybreak.Core.RestartManager+RestartManagerException: Restart Manager cannot restart resources. Reboot required [16].
   at Daybreak.Core.RestartManager.ShutDownObstacles(List`1 files)
   --- End of inner exception stack trace ---
   at Daybreak.Core.RestartManager.ShutDownObstacles(List`1 files)
   at Daybreak.Core.RestartManager.ShutDownObstacles(String directory)
   at Dawn.Setup.CreateOculusDirectoriesStep._uninstallImpl(Nullable`1 transaction)
[Debug] [7/14/2018 12:17:50 PM] Uninstall 'Dawn.Setup.CreateOculusDirectoriesStep' failed.
[Debug] [7/14/2018 12:17:50 PM] Uninstall 'Dawn.Setup.CreateLibraryServiceStep' succeeded.
[Debug] [7/14/2018 12:17:50 PM] Uninstall 'Dawn.Setup.InstallRedistributablesStep' succeeded.

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