Support Phone Number? — Oculus
New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

Support Phone Number?

jelydonutjelydonut Posts: 1
NerveGear
So I have been dealing with support for over a week now and am lucky if I get a response email once a day.  At this point I've gotten a shipping label, which the address is wrong, even though it is correct in the email chain.  They also didn't mention that UPS was going to show up the next day to get it, but I will not ship it if my address is wrong, as I can just assume they will ship the replacement back to the incorrect address.

How does one actually talk to a person?  This could have been resolved in 1 call and not 1 email a day.

Comments

  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    They do not have phone support
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    We don't provide phone support right now, but we do have a ticket system and live chat (for English language). I took a look at your ticket, it seems like everything should be fine. Don't worry about the label, we have your correct address in the system. Just return the hardware in question using our return label to proceed with the process. For additional help, be sure to follow up on the ticket. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • T-G.gamingT-G.gaming Posts: 1
    NerveGear
    We don't provide phone support right now, but we do have a ticket system and live chat (for English language). I took a look at your ticket, it seems like everything should be fine. Don't worry about the label, we have your correct address in the system. Just return the hardware in question using our return label to proceed with the process. For additional help, be sure to follow up on the ticket. Thanks.
    wait how do you get live chat i went through support and i couldn't find any thing about live chat, i cant find it
  • Eddieg671Eddieg671 Posts: 1
    NerveGear
    I bought the oculus rift s but I ment to get the one that don't require a pc or anything can i send this one I have back and get the oculus quest that dosent have to have pc or anything 
  • RichooalRichooal Posts: 1,113
    Wintermute
    Eddieg671 said:
    I bought the oculus rift s but I ment to get the one that don't require a pc or anything can i send this one I have back and get the oculus quest that dosent have to have pc or anything 

    If you bought it direct from Oculus, you should open a support ticket here.................

    https://tickets.oculusvr.com/hc/en-us/requests/new

    If you bought it from a retailer you could go back and ask to swap. They're the same price, I think.

    i5 6600k - GTX1060 - 8GB RAM - 0 PROBLEMS
  • RedVARedVA Posts: 1
    NerveGear
    I am trying to Run the Oculus Go App Using the Bluestack's Emulator and it does not want to open the App I am trying to use it for Therapy and want to be able to use it with Out having to use my Phone to run the App Also wanting to be able to show what is being seen on the Oculus Go on the Windows 10 PC Has anyone had any luck doing this?

    Thank You for Your Assistance 
  • kojackkojack Posts: 5,446 Volunteer Moderator
    RedVA said:
    I am trying to Run the Oculus Go App Using the Bluestack's Emulator and it does not want to open the App
    Bluestacks doesn't support bluetooth.
    The Oculus app needs bluetooth to talk to the headset

Sign In or Register to comment.