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Rift Sound not working

Awesome_AardvarkAwesome_Aardvark Posts: 7
NerveGear
edited July 2018 in Oculus Rift S and Rift
Hi, no sound is coming through my Rift Headset at all, but it does have headphones built in. For some reason when I open the Oculus App on my PC, go to Devices, then Rift and scroll down to turn the volume up it won't even let me alter the sound at all. It's stuck on mute. Thanks, Ethan

Comments

  • YoLolo69YoLolo69 Posts: 1,132
    Wintermute
    Sound obvious but did you try to set Oculus Headset as default output sound device at Windows level, using the little speaker icon to the right in your task bar (next to the clock)? Normally each games/app using Oculus SDK should activate it by default but I know some games/apps don't...

    “Dreams feel real while we are in them, it's only when we wake up that we realize something was strange.” - Dom Cobb

    "Be careful, if you are killed in real life you die in VR too." - TD_4242

    I7 3770K OC 4.5GHz, GTX1080 OC 10%, 16GB DDR3 2448  OC, Oculus Rift CV1

  • Awesome_AardvarkAwesome_Aardvark Posts: 7
    NerveGear
    i had a look there (I think) and the rift headphone setting was not there, so it is not being registered. side bar I tried to use my oculus microphone and I could not turn that up either. any ideas?
  • TomCgcmfcTomCgcmfc Posts: 2,261 Valuable Player
    A similar thing happened to me a while ago.  I think I went into windows system sound menu and did not see it there so I just ran the troubleshoot and it seemed to fix things.  Only other thing to maybe try is to move your headset usb to a different one.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti, 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, PCI-E PCI Express to USB 3.1 Gen 2 card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro w/2.0 base stations/controllers, Quest w/Link and VD wireless (good/close 5Ghz wifi and PC with Ethernet cable to my Router).

  • Awesome_AardvarkAwesome_Aardvark Posts: 7
    NerveGear
    stupid question but how do you run a troubleshoot. I think I know how but I want to make sure that I am in the right place.
  • TomCgcmfcTomCgcmfc Posts: 2,261 Valuable Player
    You go to the Windows 10 System settings, Display and sound, and you will see a troubleshoot key.

    Custom built gaming desktop; i9 9900k (water cooled) oc to 5ghz, gtx 1080 ti, 32 gb 3000hz ram, 1 tb ssd, 4 tb hdd.  Asus  ROG Maximus xi hero wifi mb, StarTech 4 port/4 controller sata powered usb3.0 pcie card, PCI-E PCI Express to USB 3.1 Gen 2 card, Asus VG248QE 1080p 144hz gaming monitor, Oculus Rift cv1 w/2x sensors, Vive Pro w/2.0 base stations/controllers, Quest w/Link and VD wireless (good/close 5Ghz wifi and PC with Ethernet cable to my Router).

  • Enigmaxxx5Enigmaxxx5 Posts: 3
    NerveGear
    This forum helped me.
    https://steamcommunity.com/app/471710/discussions/0/1621724915795711660/

    In the end, the solution was just making sure is well connected then.. make sure you have rift headset plugged in a 2.0 usb ( the one that doesn't say "ss" before the usb icon) and the sensors in USB 3.0 (the one with the "ss" and usb logo)


    Hope this will fix your sound, It did help me today ! I hope it won't change. But in case this is not enought. Here are what i'Ve done before I reconnect everything on my PC.

    1) Repair oclus software with the patch of march
    2) Set by default my tv (screen) as regular sound output (rift will switch by itself so don't worry)
    3) Same for the microphone. Set your default microphone as default. If not any, Rift will be default
    4) I have removed any enhancment for the sound in the rift headset
    5) I have put the sound quality to CD instead of the other choice you have
    6) I have reinstall Dead and buried ( the game i kept having the problem, but the problem was in every game)
    7) I have unplugged the cable of the headset and replugged it in case it was unproperly plugged in
    8) I have unscrewed the earphone from the head set and put them back quite tight on the headset
    9) I have done every single update on my computer + Nvidia Card.
    10) Then I gave up and finally plugged the rift headset in a 2.0 usb and the sensors in 3.0.
    Now sounds work very well!
    -- My system : HP Omen, 12 gb ram, NVidia 1060 3GB, I7-7700 3.60 ghz
    Hope this will help!
  • Awesome_AardvarkAwesome_Aardvark Posts: 7
    NerveGear
    So I still have no idea how it happened but I recently did a factory reset on my pc and that fixed it.
  • gamester5gamester5 Posts: 5
    NerveGear
    I used to get sound on my PC speakers as well as the headset but for the last several months the "mirroring" option is not working. I've tried just about everything I can. There must be some setting that I'm missing.
  • CheckS6xCheckS6x Posts: 3
    NerveGear
    I got my Rift-S yesterday and encountered the same problem. No audio. All the setup was good, troubleshooted as directed by the Oculus Help and still no sound. Occasionally I would end up in an infinite loop telling me to restart the Oculus software, other times I'd tell me that one of the cables was not connected when it was. At the end I disconnected and reconnected the cable into the headset a few times and the audio would work.....for a few minutes. Eventually it worked the whole evening yesterday but when I booted up the PC this morning, same problem, no audio. The disconnect-reconnect procedure on the cable connector would work a few minutes then I'd lose audio even thought I'd get all green lights in the Device section. Today I'm returning the unit and hope that the replacement unit won't be defective.
  • BasementDocBasementDoc Posts: 4
    NerveGear
    CheckS6x said:
    I got my Rift-S yesterday and encountered the same problem. No audio. All the setup was good, troubleshooted as directed by the Oculus Help and still no sound. Occasionally I would end up in an infinite loop telling me to restart the Oculus software, other times I'd tell me that one of the cables was not connected when it was. At the end I disconnected and reconnected the cable into the headset a few times and the audio would work.....for a few minutes. Eventually it worked the whole evening yesterday but when I booted up the PC this morning, same problem, no audio. The disconnect-reconnect procedure on the cable connector would work a few minutes then I'd lose audio even thought I'd get all green lights in the Device section. Today I'm returning the unit and hope that the replacement unit won't be defective.
    Exact same issue - seems to be a hardware or software issue in the Rift S (two brand new units have the exact same symptoms you describe with two different new computers), so wouldn't count on a replacement fixing it.  No solution/response/support from Oculus - thanks for the $400 mute hardware oculus.  Original HTC Vive worked consistently for >year without these major issues (also have bug that blocks install of new software).  Will check into returning for another headset that works (maybe HTC, Valve Index or other?).
  • Awesome_AardvarkAwesome_Aardvark Posts: 7
    NerveGear

    Hi all

    So I think that I have found a solution for this issue. What I did was type in "control Panel" and then where it says view by category, click and set it to small icons. Then click sounds, this should open a page where you can set you default play back device.

    Hope this helps, if this does not work then please do say and I will continue searching.

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