cancel
Showing results for 
Search instead for 
Did you mean: 

Medium crashes on launch.

dugstanat
Honored Guest
I have a brand new Oculus. I was able to launch Quill, but I cannot launch Medium:

Fatal Error
Medium has crashed.

Below I have included the text of the Oculus_Medium.log and my DxDiag

Please help! Let me know if you need any more information.
thanks!

*********************************************
*********************************************

Oculus_Medium.log:
08/01/18 19:41:58 : C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\bin\OculusMedium.exe startup:
08/01/18 19:41:58 : FBT read 238 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Assets.text'
08/01/18 19:41:58 : FBT read 41 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Capture.text'
08/01/18 19:41:58 : FBT read 32 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Clay_Tool.text'
08/01/18 19:41:58 : FBT read 4 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Cut_Tool.text'
08/01/18 19:41:58 : FBT read 1 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Debug.text'
08/01/18 19:41:58 : FBT read 7 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Flatten_Tool.text'
08/01/18 19:41:58 : FBT read 75 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Home_Screen.text'
08/01/18 19:41:58 : FBT read 10 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Inflate_Tool.text'
08/01/18 19:41:58 : FBT read 73 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Layers.text'
08/01/18 19:41:58 : FBT read 60 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Misc.text'
08/01/18 19:41:58 : FBT read 9 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Move_Tool.text'
08/01/18 19:41:58 : FBT read 13 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Paint_Tool.text'
08/01/18 19:41:58 : FBT read 4 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Pinch_Tool.text'
08/01/18 19:41:58 : FBT read 49 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\References.text'
08/01/18 19:41:58 : FBT empty text for string ID 'ð5KA”'
08/01/18 19:41:58 : FBT read 175 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Scene.text'
08/01/18 19:41:58 : FBT read 27 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Share.text'
08/01/18 19:41:58 : FBT read 102 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Shortcuts.text'
08/01/18 19:41:58 : FBT read 12 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Smooth_Tool.text'
08/01/18 19:41:58 : FBT read 9 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Stamps.text'
08/01/18 19:41:58 : FBT read 24 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Studio_Share.text'
08/01/18 19:41:58 : FBT read 8 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Swirl_Tool.text'
08/01/18 19:41:58 : FBT read 29 text entries from file 'C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\assets\raw\text\Tool.text'
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\core.py into module core
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\kmath.py into module kmath
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\res.py into module res
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\entity.py into module entity
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\pycomponent.py into module entity
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\graphics.py into module graphics
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\app.py into module app
08/01/18 19:41:58 : Importing C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\data\script\kcup.py into module kcup
08/01/18 19:41:58 : App::run isVRMode m_windowShouldClose 0
08/01/18 19:41:58 : OculusUtil::_init()
08/01/18 19:41:58 : OculusUtil::_initHMD()
08/01/18 19:41:58 : HMD: Oculus Rift CV1 (FW 7.8)
08/01/18 19:41:58 :    HMD: (2160x1200)
08/01/18 19:41:58 :    RT : L(2688x1600) R(2688x1600)
08/01/18 19:41:58
: GLFW Error [65546]: The specified window has no context
08/01/18 19:41:58
: GLFW Error [65538]: There is no current context
08/01/18 19:41:58 : Medium: Branch [stable] Build [0000647582]
08/01/18 19:41:58 : Audio will play through VR device 'Headphones (Rift Audio)'.
08/01/18 19:41:58 : Audio will record through VR device 'Microphone (Rift Audio)'.
08/01/18 19:41:58 : RenderDeviceSystem::_onAddedToScene()
08/01/18 19:41:58 : RenderDevice::RenderDevice()
08/01/18 19:41:58 : Vulkan supported extension: VK_KHR_surface (25)
08/01/18 19:41:58 : Vulkan supported extension: VK_KHR_win32_surface (6)
08/01/18 19:41:58 : Vulkan supported extension: VK_KHR_get_physical_device_properties2 (1)
08/01/18 19:41:58 : Vulkan supported extension: VK_KHR_external_memory_capabilities (1)
08/01/18 19:41:58 : Vulkan supported extension: VK_EXT_debug_report (9)
08/01/18 19:41:58 : Vulkan supported extension: VK_EXT_debug_utils (1)
08/01/18 19:41:59 : ERROR: VkCreateInstance failed - 0xfffffff9
08/01/18 19:41:59 : ERROR: Vulkan debug callback reporter extension not available
08/01/18 19:41:59 : INFO: ovr_GetSessionPhysicalDeviceVk inHmd = 00000194418BDD08 vulkanDevice = 000001944F4F30B0 vulkanDevice->m_instance = 0000000000000000
08/01/18 19:41:59 : INFO: ovr_GetSessionPhysicalDeviceVk vulkanDevice = 000001944F4F30B0 vulkanDevice->m_physicalDevice = 0000000000000000
08/01/18 19:42:04 : Exit Requested. Reason: Window close event recieved Code: 0



****************************************
****************************************

Abreviated DXDiag:
------------------
System Information
------------------
      Time of this report: 8/1/2018, 19:31:48
             Machine name: ****
               Machine Id: {****}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
             System Model: System Product Name
                     BIOS: 0801 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32670MB RAM
                Page File: 9558MB used, 27975MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: The file OCULUS119B.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: Radeon (TM) RX 470 Graphics
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x67DF)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_04B01043&REV_CF
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 20377 MB
    Dedicated Memory: 4043 MB
       Shared Memory: 16334 MB
        Current Mode: 2560 x 1440 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.666516,0.330578), Green(0.310070,0.630383), Blue(0.150891,0.040539), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: ASUS PB278
          Monitor Id: ACI27A3
         Native Mode: 2560 x 1440(p) (59.951Hz)
         Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0318486.inf_amd64_11ba0b4b7cc81d52\amdxc64.dll
 Driver File Version: 22.19.0677.0257 (English)
      Driver Version: 22.19.677.257
         DDI Version: 12
      Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.2
 Graphics Preemption: Primitive
  Compute Preemption: DMA
            Miracast: Not Supported by Graphics driver
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Not Supported
          Block List: No Blocks
  Catalog Attributes: N/A
   Driver Attributes: Final Retail
    Driver Date/Size: 9/21/2017 5:00:00 PM, 1973560 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71EE2-249F-11CF-F272-152673C2DB35}
           Vendor ID: 0x1002
           Device ID: 0x67DF
           SubSys ID: 0x04B01043
         Revision ID: 0x00CF
  Driver Strong Name: oem38.inf:cb0ae414afa65a8a:ati2mtag_Polaris10DS:22.19.677.257:pci\ven_1002&dev_67df&rev_cf
      Rank Of Driver: 00D12000
         Video Accel: Unknown
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10 
      Deinterlace Caps: n/a
        D3D9 Overlay: Not Supported
             DXVA-HD: Not Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

2 REPLIES 2

dugstanat
Honored Guest
While Windows said I had the most up to date graphics driver, AMD website said otherwise. I updated driver and now Medium works fine.

jessicazeta
Heroic Explorer
Woooo!