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Connecting to PC for file transfer

DustinKwokDustinKwok Posts: 5
NerveGear
Hey guys,
Im having a problem with my Oculus Go not being able to connect to the computer. It has actually worked before. I stopped using the oculus for about a month and now I am no longer getting the prompt to allow media transfer. My Oculus Go is not showing up under Device Manger. I have checked under all catagories, but nothing... I noticed that the Oculus charges with it in plugged into the PC but thats it. I already done a factory reset, but still having the same problem. Also, tried different port and cables. Nothing is working.
*Tried ADB too, but not showing up under adb devices either.
Please help me out! 

Comments

  • Techy111Techy111 Posts: 6,494 Volunteer Moderator
    Do you get the windows dong sound when connecting?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • DustinKwokDustinKwok Posts: 5
    NerveGear
    Nope, no feedback when i plug it in. Ive tried plugging my phone into the same port and it works just fine.
  • Techy111Techy111 Posts: 6,494 Volunteer Moderator
    Might be a good idea to open a support ticket and get some advice from them mate ??
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • DustinKwokDustinKwok Posts: 5
    NerveGear
    I did that just now. Any other sugguestions? I tried it on my laptop too. Same problem. Phone connects fine, Oculus doesn't even register at all (no windows sound/driver install). 
  • Techy111Techy111 Posts: 6,494 Volunteer Moderator
    Try plugging it in first switched off. Then when the light is flashing switch it on and see if the pc "sees it" ? Worth a shot ?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • DustinKwokDustinKwok Posts: 5
    NerveGear
    Just tried, no difference :(
  • Techy111Techy111 Posts: 6,494 Volunteer Moderator
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

  • DustinKwokDustinKwok Posts: 5
    NerveGear
    Yeah I've tried resetting so many times now. Still not working :worried:
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Are you in developer mode? If so, you may have to remove the lock pattern. You might also want to try another USB cable, sometimes they can go back for data (but will still charge).
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Jimbob2bobJimbob2bob Posts: 19
    NerveGear
    Use a different USB-microUSB, and/or use a different USB inlet to your PC. Try connecting your phone to your PC and see whether it is being recognised by the PC. That would rule out any issue with the headset.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Yeah, trying a different cable is a good idea. I noticed this on my Go, one cable doesn't work (even though it is new) but an older cable worked fine.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • RedRizlaRedRizla Posts: 6,709 Valuable Player
    edited August 2018
    Yes try plugging your mobile phone in to see if your PC recognises it. Also, I found this program called USBDeview to be excellent for looking at whats plugged into your usb's ports. I'd never be without this small program again, it lets you disable usb ports if your not using devices..etc. I use it to disable my joysticks and flight pedals for DCS World and stuff like that and I don't have to remove them..

    https://nirsoft.net/utils/usb_devices_view.html

    USBDeview is a small utility that lists all USB devices that currently connected to your computer, as well as all USB devices that you previously used. 
    For each USB device, extended information is displayed: Device name/description, device type, serial number (for mass storage devices), the date/time that device was added, VendorID, ProductID, and more... 
    USBDeview also allows you to uninstall USB devices that you previously used, disconnect USB devices that are currently connected to your computer, as well as to disable and enable USB devices. 
    You can also use USBDeview on a remote computer, as long as you login to that computer with admin user.


  • Jimbob2bobJimbob2bob Posts: 19
    NerveGear
    I think I found the cause.  It has just happened to me, unable to get my PC to recognise the oculus go.
    Turn OFF developer mode on your mobile oculus APP.  Apparently with developer mode switched on, the headset will not be recognised by the PC.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Developer mode does work, but not when a lock pattern enabled. You'll have to disable one or the other depending on your use case. You may also need the newer Oculus ADB driver.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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