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[SOLVED] Oculus software install keeps failing

Ihs4hnIhs4hn Posts: 7
NerveGear
edited August 2018 in Support
Hi, sorry but I need some help with installing oculus setup.Im running windows 10 with an administrator account. I already disabled the real time protection on windows defender, but my install keeps failing  saying restart computer, that it encountered an error during installation. I tried moving the installer exe to my C: hard drive, but I get the same error. 

This is the LOG where it fails

[Debug] [14-08-2018 16:48:23] Adding inbound rule for package oculus-worlds: path [C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe] name [oculus-worlds:Home2\Binaries\Win64\Home2-Win64-Shipping.exe]
[Debug] [14-08-2018 16:48:23] Adding outbound rule for package oculus-worlds: path [C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe] name [oculus-worlds:Home2\Binaries\Win64\Home2-Win64-Shipping.exe Outbound]
[Debug] [14-08-2018 16:48:23] Adding inbound rule for package oculus-client: path [C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe] name [oculus-client:OculusClient.exe]
[Debug] [14-08-2018 16:48:23] Adding outbound rule for package oculus-client: path [C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe] name [oculus-client:OculusClient.exe Outbound]
[Debug] [14-08-2018 16:48:23] Install 'Dawn.Setup.InstallFirewallRulesStep' succeeded.
[Info] [14-08-2018 16:48:23] Driver version from supplied version file: 1.18.0.426075
[Error] [14-08-2018 16:48:52] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -532462766 (failure).
[Debug] [14-08-2018 16:48:52] Install 'Dawn.Setup.InstallDriversStep' failed.
[Warning] [14-08-2018 16:48:52] Rolling back installation.
[Error] [14-08-2018 16:49:00] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -532462766 (failure).
[Debug] [14-08-2018 16:49:00] Uninstall 'Dawn.Setup.InstallDriversStep' failed.
[Debug] [14-08-2018 16:49:00] Firewall service status: Running
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallFirewallRulesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallChunkedPackagesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallPackagesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.ExtractLibrarianStep' succeeded.
[Debug] [14-08-2018 16:49:01] Partial uninstall: True


Thanks for your help
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Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    It looks like the drivers are failing to install. Is Windows fully updated?
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Ihs4hnIhs4hn Posts: 7
    NerveGear
    Latest updates went through earlier today, and I have automatic updates so everything should be up to date.  I just installed the software on my gaming laptop, no problems, but I really want to use it on my desktop. 
    Thanks 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you try running the driver exe in here?
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Ihs4hnIhs4hn Posts: 7
    NerveGear
    Im not at home atm, I will try it out and get back to you, Thanks 
  • Ihs4hnIhs4hn Posts: 7
    NerveGear
    cybereality said:
    Can you try running the driver exe in here?
    I just tried it, the exe wont work. After I agree to run it as admin, nothing happens. I think this might be the problem. 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    It won't show you anything on the screen, even if it's working. Can you check in Device Manager, are there any yellow warning icons?
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Ihs4hnIhs4hn Posts: 7
    NerveGear
    Device manager doesnt show anything in yellow, and I dont see any devices related to oculus either. 
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    edited August 2018
    Just as an experiment, could you create a new user with admin in windows, and run setup under that new user? This should rule out any strange profile limitations.

    Note: DO NOT run the setup file as admin, just double-click it.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    also please make sure you have ran any outstanding windows updates
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • Ihs4hnIhs4hn Posts: 7
    NerveGear
    LZoltowski said:
    Just as an experiment, could you create a new user with admin in windows, and run setup under that new user? This should rule out any strange profile limitations.

    Note: DO NOT run the setup file as admin, just double-click it.
    My friend, your a genius. I was running my windows 10 in an account logged in to hotmail , so my name was [email protected] or something like that.  I didnt want to create a new account just yet, so I changed it to a local account, and I just run the oculus software setup and it worked! 
    Thanks so much! and I hope this helps if someone has the same problem. 
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    I have seen this odd issue a few times, some sort of strange Microsoft cloud profile issue. Glad it worked! :) Have fun, we are always here if you have any more issues!
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • Prem1980Prem1980 Posts: 8
    NerveGear
    LZoltowski, good day and how you doing brother.  Please u need your help.  I purchased Republique VR, I am using Samsung S8 with 49GB internal memory with 3GB ram. Everytime I download the game,  it downloads about 600 -1.5gb data then just says download failed.  My wifi is 1mbps and stable.  I tried about 10 times, factory resetted my phone, deleted and reinstalled  Oculus home but always some issue, any advise brother. I really love to have this game man.
  • BiggtrBiggtr Posts: 1
    NerveGear
    Please help this Grandma 
    I purchased an Oculus Go for my grandson and it has worked fine since Christmas 
    Today after fully charging it plays the start up music but then go to 3 dots which continue to “load” but never does anything else!
    How do I fix this??
  • OculusSupportOculusSupport Posts: 482 Oculus Staff
    Biggtr said:
    Please help this Grandma 
    I purchased an Oculus Go for my grandson and it has worked fine since Christmas 
    Today after fully charging it plays the start up music but then go to 3 dots which continue to “load” but never does anything else!
    How do I fix this??

    Hey Biggtr, I'm sorry to hear you're having issues with your Oculus Go. If the Go isn't starting up, I recommend you try a factory reset. Just make sure that your Oculus Go is fully charged before resetting it. Instructions on performing a reset are available here https://support.oculus.com/166300084150879 . If you're still having issues, please create a support ticket at https://support.oculus.com/885981024820727 so we can help you out. Thanks! -Rick


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