[SOLVED] Oculus software install keeps failing

Ihs4hn

Hi, sorry but I need some help with installing oculus setup.Im running windows 10 with an administrator account. I already disabled the real time protection on windows defender, but my install keeps failing  saying restart computer, that it encountered an error during installation. I tried moving the installer exe to my C: hard drive, but I get the same error. 

This is the LOG where it fails

[Debug] [14-08-2018 16:48:23] Adding inbound rule for package oculus-worlds: path [C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe] name [oculus-worlds:Home2\Binaries\Win64\Home2-Win64-Shipping.exe]

[Debug] [14-08-2018 16:48:23] Adding outbound rule for package oculus-worlds: path [C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe] name [oculus-worlds:Home2\Binaries\Win64\Home2-Win64-Shipping.exe Outbound]

[Debug] [14-08-2018 16:48:23] Adding inbound rule for package oculus-client: path [C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe] name [oculus-client:OculusClient.exe]

[Debug] [14-08-2018 16:48:23] Adding outbound rule for package oculus-client: path [C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe] name [oculus-client:OculusClient.exe Outbound]

[Debug] [14-08-2018 16:48:23] Install 'Dawn.Setup.InstallFirewallRulesStep' succeeded.

[Info] [14-08-2018 16:48:23] Driver version from supplied version file: 1.18.0.426075

[Error] [14-08-2018 16:48:52] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -532462766 (failure).

[Debug] [14-08-2018 16:48:52] Install 'Dawn.Setup.InstallDriversStep' failed.

[Warning] [14-08-2018 16:48:52] Rolling back installation.

[Error] [14-08-2018 16:49:00] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe exited with code -532462766 (failure).

[Debug] [14-08-2018 16:49:00] Uninstall 'Dawn.Setup.InstallDriversStep' failed.

[Debug] [14-08-2018 16:49:00] Firewall service status: Running

[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallFirewallRulesStep' succeeded.

[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallChunkedPackagesStep' succeeded.

[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.InstallPackagesStep' succeeded.

[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.

[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.CreateRegistryKeysStep' succeeded.

[Debug] [14-08-2018 16:49:01] Uninstall 'Dawn.Setup.ExtractLibrarianStep' succeeded.

[Debug] [14-08-2018 16:49:01] Partial uninstall: True

Thanks for your help

cybereality

It looks like the drivers are failing to install. Is Windows fully updated?

Ihs4hn

Latest updates went through earlier today, and I have automatic updates so everything should be up to date.  I just installed the software on my gaming laptop, no problems, but I really want to use it on my desktop. 
Thanks 

cybereality

Can you try running the driver exe in here?

Ihs4hn

Im not at home atm, I will try it out and get back to you, Thanks 

Ihs4hn

cybereality said:

Can you try running the driver exe in here?

I just tried it, the exe wont work. After I agree to run it as admin, nothing happens. I think this might be the problem. 

cybereality

It won't show you anything on the screen, even if it's working. Can you check in Device Manager, are there any yellow warning icons?

Ihs4hn

Device manager doesnt show anything in yellow, and I dont see any devices related to oculus either. 

LZoltowski

Just as an experiment, could you create a new user with admin in windows, and run setup under that new user? This should rule out any strange profile limitations.

Note: DO NOT run the setup file as admin, just double-click it.

LZoltowski

also please make sure you have ran any outstanding windows updates

Ihs4hn

LZoltowski said:

Just as an experiment, could you create a new user with admin in windows, and run setup under that new user? This should rule out any strange profile limitations.

Note: DO NOT run the setup file as admin, just double-click it.

My friend, your a genius. I was running my windows 10 in an account logged in to hotmail , so my name was [email protected] or something like that.  I didnt want to create a new account just yet, so I changed it to a local account, and I just run the oculus software setup and it worked! 
Thanks so much! and I hope this helps if someone has the same problem. 

LZoltowski

I have seen this odd issue a few times, some sort of strange Microsoft cloud profile issue. Glad it worked! Have fun, we are always here if you have any more issues!

Prem1980

LZoltowski, good day and how you doing brother.  Please u need your help.  I purchased Republique VR, I am using Samsung S8 with 49GB internal memory with 3GB ram. Everytime I download the game,  it downloads about 600 -1.5gb data then just says download failed.  My wifi is 1mbps and stable.  I tried about 10 times, factory resetted my phone, deleted and reinstalled  Oculus home but always some issue, any advise brother. I really love to have this game man.

Biggtr

Please help this Grandma 
I purchased an Oculus Go for my grandson and it has worked fine since Christmas 
Today after fully charging it plays the start up music but then go to 3 dots which continue to “load” but never does anything else!
How do I fix this??

OculusSupport

Biggtr said:

Please help this Grandma 
I purchased an Oculus Go for my grandson and it has worked fine since Christmas 
Today after fully charging it plays the start up music but then go to 3 dots which continue to “load” but never does anything else!
How do I fix this??

Hey Biggtr, I'm sorry to hear you're having issues with your Oculus Go. If the Go isn't starting up, I recommend you try a factory reset. Just make sure that your Oculus Go is fully charged before resetting it. Instructions on performing a reset are available here https://support.oculus.com/166300084150879 . If you're still having issues, please create a support ticket at https://support.oculus.com/885981024820727 so we can help you out. Thanks! -Rick

InEqui

LZoltowski said:

I have seen this odd issue a few times, some sort of strange Microsoft cloud profile issue. Glad it worked! Have fun, we are always here if you have any more issues!

One and a half year later...and this solved my problem with installation as well.
Thank you so much.