Why can't I add a payment method to my account? — Oculus
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Why can't I add a payment method to my account?

T-I-XT-I-X Posts: 3
NerveGear
Let me preface this by saying that 17 days ago everything was working fine when I added my credit card and purchased a game with no problems at all. when I logged on today and I saw GORN had been added to the shod and I went to buy it, my previously entered credit card information had been removed and i was prompted to add a payment method to my account. The problem is every time I hit save I get the message " Error adding payment method. Please check your credit card info." and I know for a fact I am entering the information correctly. I have attempted to add the payment method through both the browser and the Oculus app on my desktop. Any help in resolving this problem would be greatly appreciated,Thanks. :)

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a ticket here: https://support.oculus.com/
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  • T-I-XT-I-X Posts: 3
    NerveGear
    Done
  • jay01975jay01975 Posts: 1
    NerveGear
    Did you get this sorted. My account has done the same and I am unable to purchase anything. Support are next to useless and are not sorting this out for me
  • RushZone75RushZone75 Posts: 1
    NerveGear
    I've been trying to add a payment method to my account for hours. I've even talked to a support person and zero of his suggestions helped it still wont work for my quest.
  • Nikki20SixxNikki20Sixx Posts: 1
    NerveGear
    been having this issue for a week. it takes paypal info but then gives me a message about suspicious activity on my account so payments disabled. 
  • ducksinlove0028ducksinlove0028 Posts: 1
    NerveGear
    I have been having this same problem.  What's going on?  I've tried several cards, and I keep seeing "There was an error trying to add your payment method."  ALL of my cards don't work here?
  • Coldwave89Coldwave89 Posts: 2
    NerveGear
    So... seems like I'll never get my oculus rift s as my country doesn't have a shop.. Am I simply "blacklisted" as customer? They don't want my money? wtf?
  • weihaishenweihaishen Posts: 8
    NerveGear
    I encountered the same issue and was resolved eventually.  One week ago, I tried to buy a new game on oculus quest, I found I cannot add my credit card anymore(I used to add this credit card and removed this later), I asked support person online, blabla, he talked a lot, nothing useful at all. Then I submitted a ticket, the supporter response one of the finanical institutions reported abuse or stolen for my credit card, in fact, it's impossible, after that, they never replied to me at all, even I urged them through the emails several times. This morning, I tried to login in my account, I'm surprised to find the Facebook help me add my previous credit card information.  So weird !!!
  • weihaishenweihaishen Posts: 8
    NerveGear
    So... seems like I'll never get my oculus rift s as my country doesn't have a shop.. Am I simply "blacklisted" as customer? They don't want my money? wtf?
    Facebook did not care about your pitful money :'(
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