Windows 10 Pro N requires the Windows Media Feaure Pack in order for the Oculus to function. Without it, you get an entirely black screen on the Oculus, and the software does not give any indication that anything is wrong. Your support team does not seem to be aware of this issue.
Please add a check into the software for the Media Feature Pack and give the option to install it.
The required pack can be found here:https://www.microsoft.com/en-us/software-download/mediafeaturepack