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Having Oculus Rift Setup issues? The ultimate guide.

LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
edited September 2018 in Support

Heya, so after a few years on this forum and helping what must be a hundred people now with their issues I have compiled a few checklists and tips on how to get your Oculus Rift installed and working. This list is by no means exhaustive but might help.

 

Pre-Installation checklist:

Disable Antivirus/Anti Malware

Although not every antivirus program will block the setup, many like BullGuard and MalwareBytes are very sensitive to any system changes, remember, this is not like installing a game. The app needs to create services, a special windows user, firewall rules, permissions etc to function properly.

Bullguard is also known to block the setup’s ability to connect to Oculus servers. Unless you know how to properly configure inbound/outbound rules and other settings, disable or uninstall the antivirus during the main setup. I know it's a pain but it accounts for 90% of setup issues. Some users have reported that only by completely uninstalling Bullguard the setup will complete.

Also to note BullGuard is known to prevent the proper operation of the Oculus App after setup, it can prevent games from installing, even if added to the exceptions list.

If you don’t have antivirus installed you are probably using windows built in Defender, disable that temporarily during setup (including protected folders)


Make sure you have at least 60GB free on the system drive and that the drive is NOT a dynamic drive

Although after installation the Oculus App measures at roughly 11GB, it needs the extra space to complete setup procedures, such as uncompressing of files. So even though 14 is recommeneded by the setup, let's be on the safe side.

If you wish to install to a drive other than the setup drive please follow these instructions
https://support.oculus.com/1142129705828091/

Note: As with most software setups on windows, installing to a drive other than C will still result in some data being installed on C, esp in either Document and AppData folder.

Unplug any non-essential USB devices during setup

The Rift can draw quite a bit of power over USB, to avoid any issues with no image during setup unplug any USB devices that are not necessary, basically keep everything to a minimum. See some troubleshooting tips below. 


Make sure you are running as clean session of windows as possible

Some people experience issues during setup while windows is running background applications such as:

  • Motherboard Utilities eg Asus AI
  • GPU tweakers
  • Any CPU/GPU monitoring apps (these are also known to cause micro stutters while in VR)
  • SSD Utilities such as Samsung magician
  • Any third party windows explorer shells
  • Third party utilities like keyboard app etc
  • If you have Windows User Policies set up make sure there aren't any restrictions for the current user
Basically absolute minimum (a sort of Windows Safe mode but not, actual Windows Safe mode will not work)

 

Make sure you are up to date!

Make sure you have all the updates installed such as:


Some ISP’s cache the setup files

Some ISP’s are known to cache the setup files the software is trying to download, this can cause the “chunks” to become corrupted and prevent the setup from completing. I have seen this in New Zeland and Australia, in such a case using a VPN and connecting to a country next to you solves the issue.

 

Do not run the setup file by forcing it AS ADMIN, this will cause issues

 

Common workarounds:

What if nothing works and I cannot get Setup to start the “Setting up your Rift” portion?

Several users have found out that their Windows User profile is the culprit, as an experiment, it is a good idea to create a new admin windows user, make sure it is a LOCAL user, not one associated with your Microsoft cloud login and try and run the setup from there.


I have followed ALL the checklists but the setup gets stuck at the end
If you REALLLLLLLLLLY did all the checklists and still no go, you may try this method several users have found to work
https://forums.oculusvr.com/community/discussion/69245/oculus-software-sorry-we-encountered-an-error-during-installation-solution-found


What if my Rift is not being recognised or I am not seeing an image (but I get sound) during setup:

Try moving the USB connections around, for example, move the sensors to USB 2.0 ports and leave the Rift in USB 3.0 .. you might not have enough power coming in through your USB ports.

Try plugging the rift via a DisplayPort using a dongle.

Unplug any secondary monitors you have.

Make sure you are not running any screen streamers or remote desktop software in the background

Try a downgraded version of the GPU drivers such as: 
https://www.nvidia.com/download/driverresults.aspx/127667/en-us

 

For Laptops: Many laptops are incompatible with the rift, this is because the HDMI port is wired to the Intel CPU, and not to the GPU and/or not enough power is being delivered through the USB ports.

Known possible workarounds are:

  • Use a DisplayPort to HDMI 1.4b adapter, make sure it’s HDMI 1.4b or above so there is enough bandwidth.
  • Setting “Preffer discreet graphics” in Nvidia control Panel
  • Some users have reported that using a Vive Linkbox helps
    https://www.amazon.co.uk/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=vive+linkbox
    This may be due to the fact that the link box acts as an Active Powered hub and helps deliver more power into the ports.
    Here is a short tutorial vid made by a really smart young man on how to use the Vive Box: 


Getting more help:

If you have tried all the above and are still unable to install please contact Official Oculus support:

https://support.oculus.com/

It may be a good idea to collect your logs and attach them to your ticket.
Here is how to do it:
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1

If you have any more to add please do so bellow and ill compile them in.

Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another :)

Comments

  • italoschiochetitaloschiochet Posts: 11
    NerveGear
    these is my problema. i reinstall , sensors, touch, ok, usb ok, but no hdmi conection? I paid a lot of money , and now dont have solutions for this problem? im from Brazil. What i do?
  • jsteamidjsteamid Posts: 17
    NerveGear
    edited October 2018
    I just bought a new SSD 500gb and migrated everything successfully, since my Oculus installation was on my other drive I want to reinstall it to my new SSD, then I uninstalled Oculus, but when I try to reinstall it says :
    Sorry, we encountered an erroor during installation. Please restart your computer and try running Oculus Setup again. bla bla bla...

    ----

    Turned out it's my fault, C:\Program Files\Oculus was junctioned to drive D , deleted the junction and it's installing fine.
  • LuVille89LuVille89 Posts: 1
    NerveGear

    Hi, good afternoon, I’m having trouble starting the oculus.exe, since the Rift Core 2.0 beta has been installed (before the oculus was working perfect), I get the message “OVRServer_x64 … has stopped working”, and if I attempt to start the program I get “We’re having trouble starting oculus” error. I have tried repair and uninstall the software but that doesn’t solve the problem. Do you have any ideas what is causing this? By the way I have windows 7.


    Many thanks in advance.






  • RahotepRahotep Posts: 53
    Brain Burst
    I am unable to launch the Oculus Suite. I just installed for the second time. Fresh. Deleted all references to Oculus Home and Dash in my users data folder.

    Rift Senors can be found in the HW list
    HMD is not being seen
    HMD Audio is OK
    HMD orange light is on
    HMD is being recognized when launching SteamVR and tracking is working. LED turns white, but no video is being displays. HMD remains dark
    NVIDIA Control Panel does not see the VRDesktop. It used to have one before I repaired the Oculus Suite
    Oculus Home stays on the loading screen, turning and turning

    Meanwhile I deleted the Oculus Apps from the Apps drive too 250 GB gone

    Any different? No

    Cannot load the software piece any more nor log in


  • MAC_MAN86MAC_MAN86 Posts: 2,262
    Wintermute
    Install Issue - OCULUS UPDATE 1.32 BLOCKED MY XEON which is more than capable.
    This is corruption!
  • KNP54KNP54 Posts: 281
    Nexus 6
    edited December 2018
    This is a bit technical, but interesting read:
    https://blog.exxactcorp.com/active-vs-passive-displayport-adapters-what-you-need-to-know/
    Basically it says that if you're out of HDMI ports and have Rift + Multiple Monitors, you probably need an ACTIVE Display Port to HDMI for your setup to work!
    Specs: Delidded i7-8086k @ 5.0 GHz all cores, NZXT X52 cooler, 32GB G.Skill 3200MHz, ASRock Z370 Gaming-ITX/ac, Asus GTX 1080 Strix, Corsair SF600 platinum, Samsung 970 EVO M.2 NVMe 1TB, Samgung 850 EVO 500GB + 840 EVO 500GB in raid0, Seagate Ironwolf 10TB, Louqe Ghost S1, Asus PB287Q 3840x2160 @ 60Hz, Samsung SyncMaster 226BW 1680x1050 @ 60Hz. Oculus Rift S.
  • elijah.seleniuselijah.selenius Posts: 2
    NerveGear
    these is my problema. i reinstall , sensors, touch, ok, usb ok, but no hdmi conection? I paid a lot of money , and now dont have solutions for this problem? im from Brazil. What i do?
    i have the same issue but i cant find any help
  • sford52sford52 Posts: 173
    Art3mis
    edited December 2018
    Thank you @LZoltowski , this is an extremely useful thread. I would like to offer some unasked for and possibly unwanted suggestions:
    If you are having issues, please don't append them to this thread, rather start a different thread with regards to your specific issue.
    If you are having issues, please be sure to include details about your computer: desktop/laptop, brand and part number, mobo, cpu, gpu, OS, GPU version
    It's really really hard to help folks resolve computer issues without knowing about their computer.


    Specific issues:
    1) Regarding SLI: I dont think Oculus works in systems with multiple GPU's.
    2) I dont think Oculus works with Win 7 anymore.  It may be only Win 10.
    If you had and issue and have resolved it, please append your solution to this thread
    ASUS ROG Strix GL702VS-AH73 17.3" Laptop.  I7-7700HQ, GTX1070, 12 GB DDR4 RAM, 500 EVO 970 GB SSD, VS 2017, Oculus rift, Windows 10 home
  • tjwestietjwestie Posts: 3
    NerveGear

  • Frostyest85Frostyest85 Posts: 5
    NerveGear
    tjwestie said:

    Same issue :neutral:
  • wonderingswonderings Posts: 13
    NerveGear
    Did a clean install today after not using my Rift for a while. I loaded the software on my second drive with no problems... after researching how. Somehow it knows my account when opening for the first time. Not sure if it is connected with the serial # of my Rift and controllers or if there is something else in my computer that was not deleted or removed when I uninstalled it. Anyways The Oculus app (running in Windows 10 Home all updated) wanted to do an update. I said ok. I got a message saying "Sorry, we're having trouble updating Oculus. Please make sure you have at least 12 GB of disk space free, or visit Oculus Support to get help."

    I have 20 gigs free on the main drive over over 100 gigs free on the 2nd drive where the application is installed. I have no way of trying to update again, I uninstalled Oculus and installed again, same thing had my info there already as well as my headset and all that connected. How do I get this update to work? There is a blue bar across the top that I cannot get rid of. Why does this software not have an option to run or check for updates manually???

    Also none of my games or applications that I have purchased are there despite it showing me logged in. I see the games through he website but not in the app. This software is seriously frustrating and wish Oculus would get the basic stuff sorted out before doing anything else. 
  • SauSackSauSack Posts: 28
    Brain Burst
    ...same here!
    Had to update BigScreen - that didn´t work because of the oculus software, so I tried to de- and reinstall the main software..... Uninstall went through - guess what did not work?! Yes! Can´t install the software anymore.....
    Very annoying!
  • SauSackSauSack Posts: 28
    Brain Burst
    Same answer here:

    Ok - my fault!

    Tiny little helper called "Windows Firewall Controll" does have a security feature to prevent other software setting firewall rules! That´s what happend in my case - and conflicted with the oculus setup and with bigscreens setup too!
    So, with this option disabled everything runs flawless!

    Thanks for the guys at oculus support for helping me out!!

    Regards
  • rednekcowboy77rednekcowboy77 Posts: 83
    Hiro Protagonist
    Did a clean install today after not using my Rift for a while. I loaded the software on my second drive with no problems... after researching how. Somehow it knows my account when opening for the first time. Not sure if it is connected with the serial # of my Rift and controllers or if there is something else in my computer that was not deleted or removed when I uninstalled it. Anyways The Oculus app (running in Windows 10 Home all updated) wanted to do an update. I said ok. I got a message saying "Sorry, we're having trouble updating Oculus. Please make sure you have at least 12 GB of disk space free, or visit Oculus Support to get help."

    I have 20 gigs free on the main drive over over 100 gigs free on the 2nd drive where the application is installed. I have no way of trying to update again, I uninstalled Oculus and installed again, same thing had my info there already as well as my headset and all that connected. How do I get this update to work? There is a blue bar across the top that I cannot get rid of. Why does this software not have an option to run or check for updates manually???

    Also none of my games or applications that I have purchased are there despite it showing me logged in. I see the games through he website but not in the app. This software is seriously frustrating and wish Oculus would get the basic stuff sorted out before doing anything else. 
    This is a common issue.  For whatever reason, you cannot install the software on a dynamic disc.  There is a work around to create a vhd in oder to do so but that is absolutely ridiculous and is just setting yourself up to fail unless you have a spanned drive made up entirely of ssds.

    Otherwise you are stuck installing on C: which is where it works best.  Even if you do get it to install on a different drive, it will have weird bugs and glitches.

    Hard to believe that in this day and age of cheap storage that a company would design a software that blocks allowing you to install on any other drive than C:
  • sraurasraura Posts: 589
    Trinity
    edited July 17
    Well if we're talking about rift cv1, I just installed one to some other drive than C on windows 7 and it works fine. Obviously needed to do the installation through command prompt with the necessary attributes (one that defines installation drive and one that skips the malfunctioning windows update check ).

    For defining install drive:
    OculusSetup.exe /drive:D
    or
    OculusSetup.exe /drive=D

    For the KB2670838 and KB3033929 warning:
    OculusSetup.exe /bypassHotfixCheck

    For both:
    OculusSetup.exe /bypassHotfixCheck /drive=D

    On another computer I have windows 10 and Rift S installation on D-drive. Apps/games are installed to G-drive... No problems what so ever. Only thing what is installed to C-drive is "Oculus VR Runtime Drivers". That folder is like 146 KB.

    And no - I have not made any junctions for this purpose, but obviously could junction certain Oculus subfolders from C:\Users\UserName\AppData subfolders to another drive without problem.
  • sraurasraura Posts: 589
    Trinity
    If running to any weird installation issues which fail without any apparent reason, there is couple things you should check (windows7, windows10;
    - Press left windows key + pause/break button
    - Go to advanced system settings
    - On advanced-tab go to performance->settings
    - On advanced-tab there check that there is enough virtual memory available - change setting if needed.
    - After this go back to previous window (system properties) and back to advanced-tab
    - On bottom of advanced-tab go to environment variables
    - Make sure that paths listed there are correct. On system variables there are some oculus related paths and paths to system temp/tmp folder. On user variables (for current user) there should be paths to user temp/tmp folder. Specially those temp folders can cause some installers to fail (with no apparent reason) if they are not listed or path is not valid. Fails can also occur if temp folders do not have enough free space. These variables can also sometimes vanish without warning when user deletes certain user accounts from windows or does some other major changes to the system/hardware.

    This should be very rare issue, but something one may never find unless he knows what to look for.
  • knighthonorknighthonor Posts: 4
    NerveGear
    https://imgur.com/6NUfkUf 
    stuck here. cant set up the headset. the shortcut gives error that it may be still installing. task manager method leads to black box with logo loading in the picture. Cant get it to open. it seems to pop up and quicky close to that black box in the picture. whats a fix to this?
  • andrewdevriesandrewdevries Posts: 1
    NerveGear
    Ocula Rift Setup fails on my Windows 10 machine. If I open the C:\Oculas-DownloadCache Folder I see a Microsoft Visual C++ 2015 Update 3.exe redistribution file. If I double click and run this install I see that it fails with a "newer version" is installed error. So its simple to test if your having this same error.  If you are getting this error then this is what I did to fix it.   I opened Control Panel, Programs and uninstall Visual C++ 2017 X86 and x64 then reinstalled the 2015 version in Oculas-DownloadCache this time with out the newer version error I can then install the oculas Application.  Also be sure to visit the Microsoft website to then also get the latest version of the Visual C++ 2017 or 2019 dlls as some other application you have installed probably your Nvidia drivers are dependent on them. 
  • hueffmeahueffmea Posts: 5
    NerveGear

    I have a homebuilt custom computer. I have a Intel Core I7-4790k processor on a ASROCK Z97 Extreme4/3.1 motherboard. I am running Windows 10 home x64 on a Samsung E 250GB 859 EVO SSD. I have a Samsung 860 EVO 1TB that I house games on. Oculus was installed on another drive that is not an SSD, that the operating system uses to put windows default storage on.  I had no problems until I switched the ASUS Strix GTX970OC to a GEFORCE AORUS 2080 TI. At that point the display port was listed as not working. In order to troubleshoot it I uninstalled Oculus home and then my troubles began. Long story short, in my last attempt to install Oculus home, I turned off Norton Anti-virus, Malwarebytes, and any other programs that (to my knowledge) could be interfering. I made sure all the drivers were up to date, and that windows 10 had it's patches. I turned of GeForce experience. I unplugged the internet and went into safemode. I went to the User/Appdata folders and deleted anything that said oculus. Then I went to each drive and searched for Oculus, I deleted anything that came up except for Oculusinstall. I had downloaded the recommended registry scanner program and searched the directory for Oculus. I deleted everything that came up except for the things I couldn't delete where about 130 of them. I restarted the machine and plugged in my network cable as it rebooted.

    I searched the Users/app data again, checked the program files directory again, checked each of the drives again (there were no oculus files to be found) I then hit Window+R and entered,  E:\Oculus\OculusSetup /drive=E, which starts the setup process for me. It downloaded the setup files and errored telling me to restart the computer and contact support.

    Here is my error log.

    Can anyone help?

  • sraurasraura Posts: 589
    Trinity
    To me it seems like installer failed on...
    [Debug] [6/13/2019 12:40:14 PM] Deleting directory '\\?\E:\Oculus'
    ...and the problems started from there.

    Probably installer error, but even more likely caused by the fact you were running oculussetup from the directory where installer is actually installing files. Maybe something developers didn't think because on their instructions you're supposed to run it from separate directory.

    I am not expert on these logs and may be wrong.

  • hueffmeahueffmea Posts: 5
    NerveGear
    Yup, that worked. Thanks.
  • sraurasraura Posts: 589
    Trinity
    edited August 2

    VC Runtime Package

    In this thread was interesting case where partial reinstall (reinitialization) of windows 10 caused rift to have black screen even while oculus software showerd green ticks for equipment itself.
    Reason was that windows was missing "VC Runtime Package".

    It seems this may also cause "can 't reach oculus runtime"-issue.

    You can download VC runtime pagage's from here. Install x86 first and then the x64 version.

    Direct download links:

    Nvidia graphics firmware update tool

    If you have monitor which has displayport 1.3 or 1.4 and older Nvidia GPU, you might need to update your Nvidia cards firmware. This should not affect "Rift S" as it is using displayport 1.2. However with DisplayPort 1.3 or 1.4 monitor you could experience blank screens on boot until the OS loads, or could experience a hang on boot.
    The NVIDIA Firmware Updater will detect whether the firmware update is needed, and if needed, will give the user the option to update it.

    Here is link for Nvidia Graphics firmware update tool for DisplayPort 1.3 and 1.4 displays.

    USB issues

    general symptoms: black screens, crashes, tracking issues, red X while detecting usb, "usb driver update recommended"-warning

    If you have issues with your Rift S and your computer has various kinds usb 3.x ports, make sure to try them all with your rift. Usb 3.0 and 3.1 (gen 1) ports are usually blue and 3.1 (gen 2) are commonly teal or red. 3.0 and 3.1 (gen 1) ports generally seem to work best, but on many occasions only either of them works on motherboard which has both. If you have USB 3.2 (USB-C), would recommend searching these forums for user feedback about compatible adapters. It is also good to keep in mind that computer's front panel's USB 3.x connectors are often different than the variants on back panel. Some users have fixed their tracking issues by connecting their Rift there.

    After you make changes, shut your computer down. Simple computer restart might not fix your issue or remove the "USB driver update recommendation"-warning.

    If above doesn't help and you still have issues:
    • open device manager by typing "device manager" to windows 10 search box and hitting enter key.
    • expand "universal serial bus controllers"
    • check what host controller(s) you have. There may be more than one.
    • collect logs with oculus log gatherer
    • open generated Oculus_Logs.zip from your desktop
    • inside that zip navigate to /diagnostics/OculusUSBLog/OculusUsbSummary.log and open it in notepad
    In the OculusUsbSummary.log you will see 2 sections. "Oculus USB information" and "Other USB Infomation". You want to check that devices under "Oculus USB information" are related to that host controller which you think they should be related to. You can also check your "Other USB Infomation" and see in what kind of ports your other equipment is. This might give you an idea where you should connect your Rift S. You should also check from your motherboard's (or computer's) manufacturer's site what kind of USB-ports your motherboard/computer should have and cross reference them to the list above. If something feels funny, the problem is probably right there.

    Other solutions:
    • update your usb drivers. Alternative (and preferred) source for drivers is your motherboard's/computer's manufacturer's support site. Usually the default windows drivers work fine though.
    • use externally powered usb hub or PCIe USB 3.0 card which gets power directly from computer's PSU. Some people have even had success by connecting Rift S to monitor's usb port (it is usually self powered).
    • Enable thunderbolt from UEFI bios settings, even if you're not using USB-C port.

  • NasbnaNasbna Posts: 1
    NerveGear
    edited July 4
    i type this drive:\downloads\oculusSetup/drive=D in windows+R but it seys i need a app to open this drive

  • Broug7Broug7 Posts: 2
    NerveGear
    edited July 11
    I've been getting the please restart error on the setup for awhile now and unable to fix it, I've posted on here before about it with no response and tried countless times to fix it.

    Edit: forgot to mention this was on a reinstall
  • sraurasraura Posts: 589
    Trinity
    Broug7 said:
    I've been getting the please restart error on the setup for awhile now and unable to fix it, I've posted on here before about it with no response and tried countless times to fix it.

    Log included, really need help on this.

    Edit: forgot to mention this was on a reinstall
    Not really proper thread for questions, but I pm you.
  • ThugThug Posts: 435
    Trinity
    Rahotep said:
    I am unable to launch the Oculus Suite. I just installed for the second time. Fresh. Deleted all references to Oculus Home and Dash in my users data folder.

    Rift Senors can be found in the HW list
    HMD is not being seen
    HMD Audio is OK
    HMD orange light is on
    HMD is being recognized when launching SteamVR and tracking is working. LED turns white, but no video is being displays. HMD remains dark
    NVIDIA Control Panel does not see the VRDesktop. It used to have one before I repaired the Oculus Suite
    Oculus Home stays on the loading screen, turning and turning

    Meanwhile I deleted the Oculus Apps from the Apps drive too 250 GB gone

    Any different? No

    Cannot load the software piece any more nor log in


    Got exactly the same issue as you, did you manage to sort it?
    CPU: Intel i7-5820k @3.30GHz,
    Graphics Card: Nvidia Geforce GTX1080,
    RAM: 16GB DDR5,
    Viewed on: Oculus Rift or 28" BenQ monitor (x2),
    Hard Drive: 240GB OCZ SSD (games), 128GB Samsung SSD (OS), 64GB SSD (3d),
    OS: Win 10 64 bit
  • sraurasraura Posts: 589
    Trinity
    edited July 22

    Can't reach oculus service

    Symptoms: When oculus app is "checking app status", you get "can't reach oculus service"-error.
    Possible cause:  Unknown or varies.

    Temporary fix:
    Run "OVRServer_x64.exe" manually before launching oculus app.
    File is located in OculusSoftwareInstallDirectory\Support\oculus-runtime\

    Worth to investigate:

    check all the paths from:
    • start command prompt by writing "command prompt" to windows search box and hit enter
    • type "set" and hit enter
    If anything in the list seems any way wrong or is conflicting with your windows username or oculus directories, the problem might be there.

    also:
    • write "services" to windows search box and hit enter
    • browse down to "Oculus VR Runtime Service". Startup type should be "automatic"
    also:
    • write "msconfig" to windows search box and hit enter
    • check that in "services"-tab there are "Oculus VR Library Service" and "Oculus VR Runtime Service" and that both have their checkboxes ticked.

    Locale issues and windows account issues

    Symptoms: unable to continue in vr, black screen, installation issues, other miscellaneous issues
    Possible cause: accent marks or spaces on windows account name, regional settings of (non english) operating system, Microsoft account issues.

    Locale fix for username:
    note: after changing the user account name run "set" on command prompt and see that there are no conflicting paths listed.


    Fix for regional settings:
    • Type "control panel" to windows search box and hit enter. (This might be something else on your language)
    • In the window what opens click "clock and region"
    • Click "region"
    • In the window what opens go to "administrative"-tab
    • Click "change system locale"
    • In the window what opens put "X" to "Use Unicode UTF-8 for worldwide language support" and click "OK".

    Fix for access permission issues, Microsoft account issues, account name issues, other unknown issues:
    • Create new local admin account with name that contains only standard English letters and
    • Reinstall or repair Oculus installation in that account.
    note: In some cases after creating new local admin account, and reinstalling or repairing Oculus installation there, app has started working back in the original account too... However if it doesn't and app still works fine on new local admin account - at least it is easier to troubleshoot where the actual problem is after this.

    Power supply issues

    Symptoms: permanent black screen, spontaneous power downs, loss of tracking or black screens after x period of time, other crashes
    Possible cause:
    • Either entire PSU has reached end of it's lifespan or is under powered (most commonly 550W PSU) or
    • Computers USB ports are unable to provide enough power or/and
    • Too many devices were connected to computer.
    Possible solutions:
    • Trying other 3.x usb port. Also keep in mind that front panel 3.x connectors are often different than the variants on back panel.
    • Unplugging all non essential devices from the computer (including secondary monitors).
    • New power supply. 650W or greater. 80 plus gold recommended as they tend to last longer, produce less heat and consume less power.
    • Externally powered USB hub
    • Usb card which gets power directly from PSU
    • Usb ports on self powered device like monitor or external harddisk
    • Using Usb-C port with adapter.
    It is good to keep in mind that also if the cable connector is loose from HMD's end, it may cause similar issue.

    This information is based on nothing official so if you go and buy new hardware to fix your issue, be prepared also to the possibility that it doesn't fix the issue you're trying to fix.
  • sraurasraura Posts: 589
    Trinity
    edited August 22

    Windows 10 camera privacy settings

    Symptoms: (3 dots on) black screen
    Possible cause: Windows 10 does not have access to Rift S cameras

    Solution: Check windows 10 camera privacy settings under "settings/privacy/cameras"

    Non "Oculus ready" laptops (Rift S)

    Symptoms: various
    Possible cause: various

    Laptop's in general
    In order to ensure basic functionality, any display port used to connect Rift S needs to be directly connected to a discrete GPU. In some laptops (mini)displayport is connected to laptop's integrated graphics and hence may not work. Things to try:
    • Disable onboard graphics or set discrete GPU to default (usually done from computers bios).
    • Try using USB-C (Thunderbolt 3) to Displayport adapter (if it is wired to integrated graphics, will not work either)
    MSI laptops

    Rift-S Controllers Lag in Grip Release

    Issue fixed at least in latest PTC build.
    Symptoms: Some touch controllers got lag in grip button when you release it.
    Cause: Might be related to battery cover magnets interfering with sensors on some touch controllers*.
    Temporary fix: Remove the battery cover from the touch controller which is having issues.

    If you're experiencing the issue opt in to public test channel (PTC) from Oculus app to get the latest beta versions as this post indicates that Oculus is aware of the problem which will likely be fixed with firmware update.

    Here is link to main thread about the issue.
    Here is link to Oculus monitor, which you can use to get realtime information about your Oculus setup.
    Here is link to possible explanation about the issue in greater detail.

  • CheenaelCheenael Posts: 1
    NerveGear
    I got three dots problem. Tried all the things and it didn't work. Came here to find out it is in windows camera settings. I opened my skype, it does see my camera as a device but no image. Tried all the YouTube advices including command prompt and regedit chemistry. Didn't work. And then it hit me - Kaspersky Total Security! It has an option that prevents other people from spying on you using your camera. I must admit, this option works very well as intended. Disabling it resurrected my Skype web cam. Can't wait to test it in headset, but reinstalling oculus software just won't finish (((. 
    Anyways, this should be pinned in official support FAQ
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