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Are you unable to start Medium? Are you crashing?

jessicazetajessicazeta Posts: 244 Oculus Staff
edited October 15 in Oculus Medium

We’ve been noticing a rash of “Medium: Failure to Start” reports. After an investigation, we’ve found that sometimes Vulkan, a fairly new graphics API we started using with 2.0,  will fail to initialize and cause Medium not to start.

Most of the time, the failure to initialize is due to an out of date graphics driver issue. The normal driver upgrade process doesn’t always reliably resolve this problem:  the drivers are corrupt, or the install didn’t do so correctly. To amend, we recommend a manual upgrade process following the instructions below:

In some cases, Medium is simply incompatible with a PC configuration.

If you've already made sure you're on the latest graphic card, please post with the following information for fastest support: 
  • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
  • Include your GPU/ CPU/ OS
Thanks!

Comments

  • StYoukiiStYoukii Posts: 3
    NerveGear
    Hi, like a lot of people I have a fatal error on Medium launch.

    My monitor is plugged on the same video card than my Rift, I allready uninstalled, installed driver, Quill works

    Windows 7
    i5-4670
    16Go ram
    GeForce GTX TITAN V

    Thanks for help


  • jessicazetajessicazeta Posts: 244 Oculus Staff
    edited October 2018
    Hey @StYoukii, unfortunately looks like you've hit the exact problem I'm describing in my post (I can tell because your logs show "Vulkan verify failure (-4) at line 453 of src\Vulkan\renderDeviceVulkan.cpp") 

    Please update your graphics drivers and repair your Vulkan drivers according to the instructions posted.  Let me know if you run into problems there!
  • haibo545001haibo545001 Posts: 6
    NerveGear
    Hi  I can't launch Oculus Medium

     

    thank you very much
  • haibo545001haibo545001 Posts: 6
    NerveGear
    Hi  I can't launch Oculus Medium

     

    thank you very much
  • haibo545001haibo545001 Posts: 6
    NerveGear
    Hi  I can't launch Oculus Medium

     

    thank you very much
  • AtraDemonicaAtraDemonica Posts: 4
    NerveGear
    Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck :(


  • AtraDemonicaAtraDemonica Posts: 4
    NerveGear
    Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck :(


  • AtraDemonicaAtraDemonica Posts: 4
    NerveGear
    Hello, i have the issue. When i start medium i have a white window and nothing happens. Later i get the info that medium is not responding. I have reinstalled the driver two times. I have reinstalled medium also and deleted the user preferences. I have installed the driver once as the express installation and once as a new installation. The log still states that vulcan fails. No other rift app or game has an issue like this. Please help. It worked fine a few months prior. I wanted to start it up again but no luck :(

    I have the reports a bit cut, if oyu need something specific please tell me.
     
    The Forum wont let me upload something in this category
    so here it is 03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [W]: Failed to load Texture asset asynchronously: textures\menus\ColorPicker_D
    03/19/19 18:07:05 [W]: Failed to load Texture asset asynchronously: textures\menus\ColorPicker_M
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp
    03/19/19 18:07:05 [S]: Vulkan verify failure (-4) at line 503 of src\Vulkan\renderDeviceVulkan.cpp

    System Information
    ------------------
          Time of this report: 3/19/2019, 18:26:11
                 Machine name: ATRA-PC
                   Machine Id: {94E19C32-4541-4D3C-8499-E8E055B89395}
             Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                     Language: German (Regional Setting: German)
          System Manufacturer: ASUS
                 System Model: All Series
                         BIOS: BIOS Date: 11/11/14 10:07:57 Ver: 22.01 (type: BIOS)
                    Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16326MB RAM
                    Page File: 10505MB used, 22203MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, no HDCP
    Microsoft Graphics Hybrid: Not Supported
               DxDiag Version: 10.00.17134.0001 64bit Unicode


    Display Devices
    ---------------
               Card name: NVIDIA GeForce GTX 780 Ti
            Manufacturer: NVIDIA
               Chip type: GeForce GTX 780 Ti
                DAC type: Integrated RAMDAC
             Device Type: Full Device (POST)
              Device Key: Enum\PCI\VEN_10DE&DEV_100A&SUBSYS_29831462&REV_A1
           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
     Device Problem Code: No Problem
     Driver Problem Code: Unknown
          Display Memory: 11191 MB
        Dedicated Memory: 3029 MB
           Shared Memory: 8162 MB
            Current Mode: 1920 x 1080 (32 bit) (60Hz)
             HDR Support: Not Supported
        Display Topology: Internal
     Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
         Color Primaries: Red(0.640148,0.338391), Green(0.315930,0.623547), Blue(0.110852,0.063977), White Point(0.313977,0.329602)
       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
            Monitor Name: Generic PnP Monitor
           Monitor Model: PHL 274E5
              Monitor Id: PHLC0C8
             Native Mode: 1920 x 1080(p) (60.000Hz)
             Output Type: DVI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
          Advanced Color: Not Supported
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9c0cfd0baad9a756\nvldumdx.dll
     Driver File Version: 25.21.0014.1935 (English)
          Driver Version: 25.21.14.1935
             DDI Version: 12
          Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
            Driver Model: WDDM 2.4
     Graphics Preemption: DMA
      Compute Preemption: DMA
                Miracast: Not Supported by Graphics driver
     Hybrid Graphics GPU: Not Supported
          Power P-states: Not Supported
          Virtualization: Paravirtualization 
              Block List: No Blocks
      Catalog Attributes: Universal:False Declarative:False 
       Driver Attributes: Final Retail
        Driver Date/Size: 01.03.2019 01:00:00, 957824 bytes
             WHQL Logo'd: Yes
         WHQL Date Stamp: Unknown
       Device Identifier: {D7B71E3E-534A-11CF-5D70-8D091BC2D435}
               Vendor ID: 0x10DE
               Device ID: 0x100A
               SubSys ID: 0x29831462
             Revision ID: 0x00A1
      Driver Strong Name: oem46.inf:0f066de3182b453d:Section008:25.21.14.1935:pci\ven_10de&dev_100a
          Rank Of Driver: 00D12001



  • jessicazetajessicazeta Posts: 244 Oculus Staff
    Hi @AtraDemonica,  thanks for posting your display info. I can see you're using a 780Ti, which is lower than Medium's recommended spec. I'm sorry, but you're unable to use Medium with your current configuration. Medium's recommended spec is i5 CPU, NVIDIA 1060 or AMD for best performance. If you'd like to be rolled back to 1.3.3 to continue using Medium, please email [email protected]
  • jessicazetajessicazeta Posts: 244 Oculus Staff
    Hi @haibo545001, can you send your logs to [email protected]?

     If you've already made sure you're on the latest graphic card, please include the following information for fastest support: 
    • Include your Oculus_Medium.log from C:\Users\{username}\AppData\LocalLow\Oculus\Medium\log
    • Include your GPU/ CPU/ OS
  • ChunkyToadsChunkyToads Posts: 13
    NerveGear
    edited April 25
    SOLVED (at least for myself....) Tried just about every update I could think of adjusted my OC settings etc... and eventually figured out Windows been running updates BUT NOT offering latest Windows 10 build update.  After manually updating, all Medium crashing seems to have halted and things are running smooth again. Just FYI for any of those who are struggling w/ similar. 
  • seth.szigediseth.szigedi Posts: 1
    NerveGear
    Is Medium compatible with the GTX Titan? The 6GB original GK110 that released before the Titan Black version.
    I am also running into the error.
    • Win 10 64bit
    • Ryzen 5 1600X six core
    • GTX Titan
    I emailed the logs to [email protected]
  • 378356498378356498 Posts: 3
    NerveGear
     Reinstall the whole oculus system and medium,at that day only ,it can open up ,but the day after,it showed"can't lunch oculus medium" again. I had updated the latest driver ,still nothing works.
    • Win 10 64bit
    • RTX 2080
    • I7 8700K
  • 378356498378356498 Posts: 3
    NerveGear
     Reinstall the whole oculus system and medium,at that day only ,it can open up ,but the day after,it showed"can't lunch oculus medium" again. I had updated the latest driver ,still nothing works.
    • Win 10 64bit
    • RTX 2080
    • I7 8700K
  • ernestw3ernestw3 Posts: 10
    NerveGear
    edited June 20
    @378356498 Judging by the error message this may have something to do with the entitlements to the app. I would suggest making sure that you are logged into the correct oculus account that the app is associated with. If that does not work, try restarting the Oculus Software then relaunch the app. Please let us know if this helps. :)

  • SamuelABSamuelAB Posts: 51
    Hiro Protagonist
    RTX 2080 / i7-6700K / Windows 10 Pro 64 bit

    -

    My situation is a bit different. I can open Medium. It freezes for a second when I first sculpt. It crashes immediately when I go to open a file. It's like the 3D icons is what makes it crash.

    My sculpts are fairly complex and I have many. I wonder if that's what making the menu crash?

    -

    You are not allowing file uploads on this thread by the way, so I have to post my log here

    Here is my log.

    2019-07-01T15:02:15.560315 [I]: C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\medium\bin\OculusMedium.exe startup: 
    2019-07-01T15:02:15.581315 [I]: CLAYLOG - Entering App::run
    2019-07-01T15:02:16.119315 [I]: FBT read 241 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Assets.text'
    2019-07-01T15:02:16.124314 [I]: FBT read 37 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Capture.text'
    2019-07-01T15:02:16.129315 [I]: FBT read 36 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Clay_Tool.text'
    2019-07-01T15:02:16.133313 [I]: FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Cut_Tool.text'
    2019-07-01T15:02:16.137315 [I]: FBT read 1 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Debug.text'
    2019-07-01T15:02:16.144314 [I]: FBT read 7 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Flatten_Tool.text'
    2019-07-01T15:02:16.149315 [I]: FBT read 75 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Home_Screen.text'
    2019-07-01T15:02:16.154315 [I]: FBT read 10 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Inflate_Tool.text'
    2019-07-01T15:02:16.158314 [I]: FBT read 76 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Layers.text'
    2019-07-01T15:02:16.162314 [I]: FBT read 64 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Misc.text'
    2019-07-01T15:02:16.166313 [I]: FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Move_Tool.text'
    2019-07-01T15:02:16.172315 [I]: FBT read 15 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Paint_Tool.text'
    2019-07-01T15:02:16.175315 [I]: FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Pinch_Tool.text'
    2019-07-01T15:02:16.182316 [I]: FBT read 52 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/References.text'
    2019-07-01T15:02:16.188316 [W]: FBT empty text for string ID 'Sculpt_Origin_Inches_Suffix_Label'
    2019-07-01T15:02:16.189316 [I]: FBT read 233 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Scene.text'
    2019-07-01T15:02:16.194316 [I]: FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Share.text'
    2019-07-01T15:02:16.200315 [I]: FBT read 124 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Shortcuts.text'
    2019-07-01T15:02:16.205316 [I]: FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Smooth_Tool.text'
    2019-07-01T15:02:16.210314 [I]: FBT read 9 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Stamps.text'
    2019-07-01T15:02:16.215314 [I]: FBT read 24 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Studio_Share.text'
    2019-07-01T15:02:16.220315 [I]: FBT read 8 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Swirl_Tool.text'
    2019-07-01T15:02:16.225314 [I]: FBT read 31 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/medium/assets/raw/text/Tool.text'
    2019-07-01T15:02:16.682315 [F]: InitializeEncoder failed: invalid param (8)

    2019-07-01T15:02:16.692314 [I]: App::run isVRMode m_windowShouldClose 0
    2019-07-01T15:02:16.692314 [I]: OculusUtil::_init()
    2019-07-01T15:02:16.704316 [I]: OculusUtil::_initHMD()
    2019-07-01T15:02:16.704316 [I]: HMD: Oculus Rift CV1 (FW 7.9)
    2019-07-01T15:02:16.704316 [I]:    HMD: (2160x1200)
    2019-07-01T15:02:16.704316 [I]:    RT : L(2688x1600) R(2688x1600)
    2019-07-01T15:02:16.715314 [S]: GLFW Error [65546]: Cannot make current with a window that has no OpenGL or OpenGL ES context
    2019-07-01T15:02:16.715314 [S]: GLFW Error [65538]: Cannot set swap interval without a current OpenGL or OpenGL ES context
    2019-07-01T15:02:16.715314 [I]: Medium: Branch [release-OculusMedium-2.3.1] Build [c1d9f13b]
    2019-07-01T15:02:16.850315 [I]: Audio will play through VR device 'Headphones (Rift Audio)'.
    2019-07-01T15:02:16.859317 [I]: Audio will record through VR device 'Microphone +SSE3 (Rift Audio)'.
    2019-07-01T15:02:17.117314 [I]: RenderDeviceSystem::_onAddedToScene()
    2019-07-01T15:02:17.117314 [I]: NVAPI initialized: driver version 43086
    2019-07-01T15:02:17.117314 [I]: RenderDevice::RenderDevice()
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_device_group_creation (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_external_fence_capabilities (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_external_memory_capabilities (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_external_semaphore_capabilities (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_get_physical_device_properties2 (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_get_surface_capabilities2 (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_surface (25)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_KHR_win32_surface (6)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_EXT_debug_report (9)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_EXT_debug_utils (1)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_EXT_swapchain_colorspace (3)
    2019-07-01T15:02:17.149316 [I]: Vulkan supported extension: VK_NV_external_memory_capabilities (1)
    2019-07-01T15:02:17.600313 [I]: INFO: ovr_GetSessionPhysicalDeviceVk inHmd = 000001904A2016E8 vulkanDevice = 00000190547FCFF0 vulkanDevice->m_instance = 000001905C9BAAC0
    2019-07-01T15:02:17.600313 [I]: INFO: ovr_GetSessionPhysicalDeviceVk vulkanDevice = 00000190547FCFF0 vulkanDevice->m_physicalDevice = 000001905CCCF060
    2019-07-01T15:02:17.600313 [I]: INFO: API 0.64.16.99
    2019-07-01T15:02:17.600313 [I]: INFO: DRV 107.149.128.0
    2019-07-01T15:02:17.600313 [I]: INFO: VEN 0x10de
    2019-07-01T15:02:17.600313 [I]: INFO: DEV 0x1e87 "GeForce RTX 2080"
    2019-07-01T15:02:17.804318 [I]: gpu vendor id is 10de
    2019-07-01T15:02:17.844317 [W]: Unable to find loader for Texture resource at path 'effects/textures/bread'.  File may not exist.
    2019-07-01T15:02:18.053316 [W]: Program 'SculptDrawSurface': branch 'Debug' excludes unknown branch 'Overlay'
    2019-07-01T15:02:18.197315 [I]: Shader precompilation start, please wait...
    2019-07-01T15:02:18.578314 [I]: Shader precompilation complete (time = 0.4s)
    2019-07-01T15:02:18.614317 [S]: Cannot find program: UIDrawHeadlockedTransparent
    2019-07-01T15:02:18.937316 [W]: Unable to find loader for Mesh resource at path 'models/tools_hand/Tool_Tweezers'.  File may not exist.
    2019-07-01T15:02:18.951316 [W]: Unable to find loader for Texture resource at path 'textures/tools_ui/Hand_D'.  File may not exist.
    2019-07-01T15:02:18.951316 [W]: Unable to find loader for Texture resource at path 'textures/tools_ui/Hand_M'.  File may not exist.
    2019-07-01T15:02:19.161315 [I]: Found existing sound '/UI/Key_Hover'.
    2019-07-01T15:02:19.161315 [I]: Found existing sound '/UI/Key_Click'.
    2019-07-01T15:02:19.323315 [I]: AvatarSystem:  headAndHands has changed.
    2019-07-01T15:02:19.324315 [S]: Failed to load view, check above for serialization errors: ui/AssetBrowser/AssetBrowser.view
    2019-07-01T15:02:19.326315 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/NumPad.view
    2019-07-01T15:02:19.327316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraph.view
    2019-07-01T15:02:19.327316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphActions.view
    2019-07-01T15:02:19.327316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphAdd.view
    2019-07-01T15:02:19.328315 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:19.328315 [I]: Didn't find existing sound '/Manip/root_Grab' using default '/Manip/Sculpt_Grab'.
    2019-07-01T15:02:19.328315 [I]: Didn't find existing sound '/Manip/root_Release' using default '/Manip/Sculpt_Release'.
    2019-07-01T15:02:19.329316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/WorldThemesPanel.view
    2019-07-01T15:02:19.329316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/WorldIBLPanel.view
    2019-07-01T15:02:19.336315 [S]: Failed to load view, check above for serialization errors: ui/Tools/ToolApplyEdit.view
    2019-07-01T15:02:19.336315 [S]: Failed to load view, check above for serialization errors: ui/Tools/ColorPicker.view
    2019-07-01T15:02:19.408314 [S]: Failed to load view, check above for serialization errors: ui/Tools/ClaySettings.view
    2019-07-01T15:02:19.408314 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:19.408314 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:19.485316 [I]: Didn't find existing sound '/UI/VideoRecordingStart_Hover' using default '/UI/Button_Hover'.
    2019-07-01T15:02:19.485316 [I]: Found existing sound '/UI/VideoRecordingStart_Click'.
    2019-07-01T15:02:19.485316 [I]: Didn't find existing sound '/UI/VideoRecordingStart_Check' using default '/UI/Button_Check'.
    2019-07-01T15:02:19.485316 [I]: Didn't find existing sound '/UI/VideoRecordingStart_Uncheck' using default '/UI/Button_Uncheck'.
    2019-07-01T15:02:19.503318 [S]: Failed to load view, check above for serialization errors: ui/ControlPanel/ControlPanel.view
    2019-07-01T15:02:19.504316 [S]: Failed to load view, check above for serialization errors: ui/ControlPanel/ControlPanelDropdown.view
    2019-07-01T15:02:19.504316 [S]: Failed to load view, check above for serialization errors: ui/Guides.view
    2019-07-01T15:02:19.504316 [S]: Failed to load view, check above for serialization errors: ui/ControlPanel/Preferences.view
    2019-07-01T15:02:19.504316 [S]: Failed to load view, check above for serialization errors: ui/NotificationPopup.view
    2019-07-01T15:02:19.504316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraph.view
    2019-07-01T15:02:19.505317 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphActions.view
    2019-07-01T15:02:19.505317 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/SceneGraphAdd.view
    2019-07-01T15:02:19.511315 [W]: ResRef paths should start with an @.
    2019-07-01T15:02:19.511315 [W]: ResRef paths should start with an @.
    2019-07-01T15:02:19.511315 [W]: ResRef paths should start with an @.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Hover'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Click'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Hover'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Click'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Hover'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Click'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Hover'.
    2019-07-01T15:02:19.512316 [I]: Found existing sound '/UI/StartupButton_Click'.
    2019-07-01T15:02:19.512316 [I]: Didn't find existing sound '/Manip/SculptParent_Grab' using default '/Manip/Sculpt_Grab'.
    2019-07-01T15:02:19.512316 [I]: Didn't find existing sound '/Manip/SculptParent_Release' using default '/Manip/Sculpt_Release'.
    2019-07-01T15:02:19.512316 [I]: Didn't find existing sound '/Manip/SculptOriginManip_Grab' using default '/Manip/Sculpt_Grab'.
    2019-07-01T15:02:19.512316 [I]: Didn't find existing sound '/Manip/SculptOriginManip_Release' using default '/Manip/Sculpt_Release'.
    2019-07-01T15:02:19.512316 [I]: Didn't find existing sound '/Manip/Grid_Grab' using default '/Manip/Sculpt_Grab'.
    2019-07-01T15:02:19.512316 [I]: Didn't find existing sound '/Manip/Grid_Release' using default '/Manip/Sculpt_Release'.
    2019-07-01T15:02:19.512316 [S]: Failed to load view, check above for serialization errors: ui/SceneGraph/NumPad.view
    2019-07-01T15:02:19.513316 [I]: Found existing sound '/Manip/LatheWheel_Grab'.
    2019-07-01T15:02:19.513316 [I]: Found existing sound '/Manip/LatheWheel_Release'.
    2019-07-01T15:02:19.513316 [I]: Found existing sound '/Manip/SymmetryPlane_Grab'.
    2019-07-01T15:02:19.513316 [I]: Found existing sound '/Manip/SymmetryPlane_Release'.
    2019-07-01T15:02:19.513316 [I]: Didn't find existing sound '/Manip/Layer 1 Manip_Grab' using default '/Manip/Sculpt_Grab'.
    2019-07-01T15:02:19.513316 [I]: Didn't find existing sound '/Manip/Layer 1 Manip_Release' using default '/Manip/Sculpt_Release'.
    2019-07-01T15:02:19.514316 [I]: Reserving 16384
    2019-07-01T15:02:19.514316 [I]: Reserving 512
    2019-07-01T15:02:21.735317 [I]: Didn't find existing sound '/Manip/SceneLight_Grab' using default '/Manip/Sculpt_Grab'.
    2019-07-01T15:02:21.735317 [I]: Didn't find existing sound '/Manip/SceneLight_Release' using default '/Manip/Sculpt_Release'.
    2019-07-01T15:02:21.735317 [S]: Failed to load view, check above for serialization errors: ui/Tools/ColorPicker.view
    2019-07-01T15:02:21.736316 [I]: Need 512 blocks, allocated 512 (texture 2048x16x8)
    2019-07-01T15:02:21.736316 [W]: Failed to load Texture asset asynchronously: effects/textures/bread
    2019-07-01T15:02:21.751317 [W]: Failed to load Mesh asset asynchronously: models/tools_hand/Tool_Tweezers
    2019-07-01T15:02:21.753317 [W]: Failed to load Texture asset asynchronously: textures/tools_ui/Hand_D
    2019-07-01T15:02:21.753317 [W]: Failed to load Texture asset asynchronously: textures/tools_ui/Hand_M
    2019-07-01T15:02:21.978314 [I]: SoundSystem: setPaused(true), m_paused=false
    2019-07-01T15:02:21.978314 [I]: SoundSystem: pausing mixer
    2019-07-01T15:02:22.015315 [I]: SoundSystem: setPaused(false), m_paused=true
    2019-07-01T15:02:22.015315 [I]: SoundSystem: resuming mixer
    2019-07-01T15:02:22.015315 [I]: AvatarSystem:  headAndHands has changed.
    2019-07-01T15:02:22.015315 [I]: AvatarSystem:  adding new avatar component
    2019-07-01T15:02:22.015315 [I]: New CoAvatar created
    2019-07-01T15:02:22.015315 [I]: AvatarSystem: requesting new avatar for 1195215107228481
    2019-07-01T15:02:22.041316 [W]: Cache size insufficient for list: 128
    2019-07-01T15:02:22.041316 [W]: Cache size insufficient for list: 128
    2019-07-01T15:02:22.042316 [W]: Cache size insufficient for list: 5
    2019-07-01T15:02:23.215318 [W]: Conflicting values for depthState permutation 'NoDepth' ('Alpha, NoDepth' / 'alpha')
    2019-07-01T15:02:23.215318 [W]: Conflicting values for depthState permutation 'NoDepth' ('Alpha, NoDepth, Debug' / 'alpha')
    2019-07-01T15:02:23.564583 [I]: AvatarSystem: loading assets for 1195215107228481
    2019-07-01T15:02:23.564583 [S]: [17, 27] Couldn't find VM property for binding for tooltipVideo: resetVideo
    2019-07-01T15:02:23.565582 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:23.582583 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:23.588581 [I]: SoundSystem: setPaused(true), m_paused=false
    2019-07-01T15:02:23.588581 [I]: SoundSystem: pausing mixer
    2019-07-01T15:02:23.827579 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:24.479580 [I]: Adding extra thread to threadpool async pool to accommodate 2 extra tasks: 9
    2019-07-01T15:02:24.582578 [I]: SoundSystem: setPaused(false), m_paused=true
    2019-07-01T15:02:24.582578 [I]: SoundSystem: resuming mixer
    2019-07-01T15:02:24.598580 [I]: AvatarSystem: assets loaded for 1195215107228481
    2019-07-01T15:02:24.604581 [W]: Unable to find loader for CpuTexture resource at path 'textures/MeshTooLarge.png'.  File may not exist.
    2019-07-01T15:02:24.605586 [W]: Conflicting values for vertexShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2' / 'AvatarMeshVS();')
    2019-07-01T15:02:24.605586 [W]: Conflicting values for fragmentShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2' / 'AvatarMeshPBFS();')
    2019-07-01T15:02:24.605586 [W]: Conflicting values for fragmentShaderBody permutation 'Depth' ('AvatarPBS, Depth' / 'AvatarMeshPBFS();')
    2019-07-01T15:02:24.605586 [W]: Conflicting values for fragmentShaderBody permutation 'Depth' ('AvatarPBSV2, Depth' / 'AvatarMeshPBFSV2();')
    2019-07-01T15:02:24.605586 [W]: Conflicting values for vertexShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2, Depth' / 'AvatarMeshVS();')
    2019-07-01T15:02:24.605586 [W]: Conflicting values for fragmentShaderBody permutation 'AvatarPBSV2' ('AvatarPBS, AvatarPBSV2, Depth' / 'AvatarMeshPBFS();')
    2019-07-01T15:02:24.605586 [W]: Conflicting values for fragmentShaderBody permutation 'Depth' ('AvatarPBS, AvatarPBSV2, Depth' / 'AvatarMeshPBFS();')
    2019-07-01T15:02:24.801582 [W]: Failed to load CpuTexture asset asynchronously: textures/MeshTooLarge.png
    2019-07-01T15:02:29.977507 [S]: FBT missing text for string ID 'Scene_SaveLayerSettings_Tooltip'
    2019-07-01T15:02:29.977507 [S]: FBT missing text for string ID 'Scene_RestoreLayerSettings_Tooltip'
    2019-07-01T15:02:29.978508 [S]: [51, 29] Couldn't find VM property for binding for isCollapsed: scaleDisabled
    2019-07-01T15:02:29.978508 [S]: [156, 29] Couldn't find VM property for binding for tooltip: resetValueTooltip
    2019-07-01T15:02:29.978508 [S]: [192, 29] Couldn't find VM property for binding for tooltip: resetValueTooltip
    2019-07-01T15:02:29.978508 [S]: [228, 29] Couldn't find VM property for binding for tooltip: resetValueTooltip
    2019-07-01T15:02:32.155397 [I]: Switched to: SphereToolShape
    2019-07-01T15:02:37.600399 [S]: Analytics Timed Event ended without a call to BeginAnalyticsTimedEvent
    2019-07-01T15:02:37.600399 [S]: Failed to load view, check above for serialization errors: ui/Notifications.view

  • jessicazetajessicazeta Posts: 244 Oculus Staff
    Thanks for the info @SamuelAB. You can also submit all your info here: https://www.oculus.com/medium/guidelines/

    Though this thread is for "Failure to Start" crashes, happy to address this as long as we move this to a more relevant thread if we continue this conversation (also, I'm deleting some of your entries to reduce noise). This is a legit crash and have your logs and other dumps. Looking into it this week, though the holiday in America makes some things slower. Thanks for pointing out!
  • chowyxngchowyxng Posts: 1
    NerveGear
    Hi Jessica, hi all. 

    Oculus Medium is the main reason I bought my Rift S. It just arrived today, but to my surprise, I cannot even install Medium. It gets stuck at 502.31Mb and then just disappears from the update tab, followed by notifications that say "Sorry, we couldn't install Oculus Medium. Visit Oculus Support to get help." 

    So... has anyone else have had the same issues? 
  • MicroBleuMicroBleu Posts: 0
    NerveGear
    chowyxng said:
    Hi Jessica, hi all. 

    Oculus Medium is the main reason I bought my Rift S. It just arrived today, but to my surprise, I cannot even install Medium. It gets stuck at 502.31Mb and then just disappears from the update tab, followed by notifications that say "Sorry, we couldn't install Oculus Medium. Visit Oculus Support to get help." 

    So... has anyone else have had the same issues? 
    Hey,

    I am having this issue as well, just like you described it. Might be related to this post: https://forums.oculusvr.com/community/discussion/78143/error-downloading-purchased-software#latest

    I hope it gets resolved on it's own, I was able to download and install other app (free) with no issues.
  • jessicazetajessicazeta Posts: 244 Oculus Staff
    Good to know this is happening @chowyxng and @MicroBleu! To make sure this gets fixed in a reasonable way by the platform, please do contact Oculus Support. By giving them your data and your voice, I hope this can be resolved soon. 
  • BiomodelosBiomodelos Posts: 6
    NerveGear
    Unable to start Medium.
    When I reinstall Medium, it works fine until the next restart, then it crashes at startup.
    My graphic card is GTX 960, wich is under the Medium/Oculus recomendations, nevertheless it worked fine until now, and still works fine in every other Oculus apps, including Quill. My drivers are up to date.
    Attached DxDiag-error Medium.txt file including all my system info.
    Attached Oculus_Medium-error.log
    Attached Error Medium.txt
     



  • BiomodelosBiomodelos Posts: 6
    NerveGear
    Log:
    2019-08-16T13:27:08.892198 [I]: D:\Oculus Rift\Software\oculus-oculus-medium-retail\oculus-medium-release\medium\bin\OculusMedium.exe startup: 
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: DesktopSoundOn
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: DesktopSoundVolume
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showBrowser
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showCpuProfiling
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showFilms
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showGpuProfiling
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showGpuStats
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showInspector
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showMemoryUsage
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showNetworking
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showParticleEditor
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showPythonConsole
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showToolSize
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showUndoRedo
    2019-08-16T13:27:08.903198 [W]: Invalid prop name: EditorUI.showValidateStamps
    2019-08-16T13:27:08.909199 [W]: Invalid prop name: vrOrigin
    2019-08-16T13:27:08.909199 [I]: CLAYLOG - Entering App::run
    2019-08-16T13:27:09.358224 [I]: FBT read 241 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Assets.text'
    2019-08-16T13:27:09.358224 [I]: FBT read 37 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Capture.text'
    2019-08-16T13:27:09.358224 [I]: FBT read 36 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Clay_Tool.text'
    2019-08-16T13:27:09.358224 [I]: FBT read 4 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Cut_Tool.text'
    2019-08-16T13:27:09.358224 [I]: FBT read 1 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Debug.text'
    2019-08-16T13:27:09.358224 [I]: FBT read 7 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Flatten_Tool.text'
    2019-08-16T13:27:09.359224 [I]: FBT read 75 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Home_Screen.text'
    2019-08-16T13:27:09.359224 [I]: FBT read 10 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Inflate_Tool.text'
    2019-08-16T13:27:09.359224 [I]: FBT read 76 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Layers.text'
    2019-08-16T13:27:09.360224 [I]: FBT read 64 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Misc.text'
    2019-08-16T13:27:09.360224 [I]: FBT read 12 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Move_Tool.text'
    2019-08-16T13:27:09.360224 [I]: FBT read 15 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Paint_Tool.text'
    2019-08-16T13:27:09.360224 [I]: FBT read 4 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Pinch_Tool.text'
    2019-08-16T13:27:09.360224 [I]: FBT read 52 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/References.text'
    2019-08-16T13:27:09.361224 [W]: FBT empty text for string ID 'Sculpt_Origin_Inches_Suffix_Label'
    2019-08-16T13:27:09.361224 [I]: FBT read 233 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Scene.text'
    2019-08-16T13:27:09.361224 [I]: FBT read 12 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Share.text'
    2019-08-16T13:27:09.362225 [I]: FBT read 124 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Shortcuts.text'
    2019-08-16T13:27:09.362225 [I]: FBT read 12 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Smooth_Tool.text'
    2019-08-16T13:27:09.362225 [I]: FBT read 9 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Stamps.text'
    2019-08-16T13:27:09.362225 [I]: FBT read 24 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Studio_Share.text'
    2019-08-16T13:27:09.362225 [I]: FBT read 8 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Swirl_Tool.text'
    2019-08-16T13:27:09.363225 [I]: FBT read 31 text entries from file 'D:/Oculus Rift/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Tool.text'

  • vyle.artvyle.art Posts: 2
    NerveGear
    Works great on my laptop, crashes on my main PC, please help!
    GPU: Geforce RTX 2080ti + Titan Z
    CPU: Intel xeon E5-2660 2.2 GHz x2
    OS: Win7

    2019-08-26T15:21:46.489255 [I]: C:\Program Files\Oculus\Software\Software\oculus-oculus-medium-retail\oculus-medium-release\medium\bin\OculusMedium.exe startup:
    2019-08-26T15:21:46.491255 [I]: CLAYLOG - Entering App::run
    2019-08-26T15:21:47.526314 [I]: FBT read 241 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Assets.text'
    2019-08-26T15:21:47.527314 [I]: FBT read 37 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Capture.text'
    2019-08-26T15:21:47.529314 [I]: FBT read 36 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Clay_Tool.text'
    2019-08-26T15:21:47.529314 [I]: FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Cut_Tool.text'
    2019-08-26T15:21:47.530314 [I]: FBT read 1 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Debug.text'
    2019-08-26T15:21:47.530314 [I]: FBT read 7 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Flatten_Tool.text'
    2019-08-26T15:21:47.532314 [I]: FBT read 75 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Home_Screen.text'
    2019-08-26T15:21:47.533314 [I]: FBT read 10 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Inflate_Tool.text'
    2019-08-26T15:21:47.535315 [I]: FBT read 76 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Layers.text'
    2019-08-26T15:21:47.537315 [I]: FBT read 64 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Misc.text'
    2019-08-26T15:21:47.537315 [I]: FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Move_Tool.text'
    2019-08-26T15:21:47.538315 [I]: FBT read 15 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Paint_Tool.text'
    2019-08-26T15:21:47.540315 [I]: FBT read 4 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Pinch_Tool.text'
    2019-08-26T15:21:47.541315 [I]: FBT read 52 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/References.text'
    2019-08-26T15:21:47.547315 [W]: FBT empty text for string ID 'Sculpt_Origin_Inches_Suffix_Label'
    2019-08-26T15:21:47.548315 [I]: FBT read 233 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Scene.text'
    2019-08-26T15:21:47.549315 [I]: FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Share.text'
    2019-08-26T15:21:47.552315 [I]: FBT read 124 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Shortcuts.text'
    2019-08-26T15:21:47.553316 [I]: FBT read 12 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Smooth_Tool.text'
    2019-08-26T15:21:47.553316 [I]: FBT read 9 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Stamps.text'
    2019-08-26T15:21:47.555316 [I]: FBT read 24 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Studio_Share.text'
    2019-08-26T15:21:47.555316 [I]: FBT read 8 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Swirl_Tool.text'
    2019-08-26T15:21:47.556316 [I]: FBT read 31 text entries from file 'C:/Program Files/Oculus/Software/Software/oculus-oculus-medium-retail/oculus-medium-release/medium/assets/raw/text/Tool.text'



  • jessicazetajessicazeta Posts: 244 Oculus Staff
    @Biomodelos and @vyle.art, possible you are both using Windows accounts that have special characters in them?

    If so, we know we have a bug right now where users with special characters in their Windows accounts are unable to start Medium. If this is what you're hitting, you can either wait for the next release (which we're not sure of when that would be yet) or create a Windows account without special characters. 


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