Well, I think I have had enough with oculus...it is sad because I had high hopes. I bought my rift 2 years ago and spent close to $700, and a very expensive laptop to use the rift with. Purchased a couple of games and for the most part enjoyed it.
Until about a month (Sept. 2018) ago when my rift started acting weird...like disconnecting/reconnecting. I tried using this form for help but no one really helped, actually I think I had only one or two people reply to my request for help. So, then I opened a support ticket. Oculus support person tried their best to help. But, then I thought maybe it is the HDMI cable or the DisplayPort cable.
So, tested the DisplayPort cable and sure enough it was bad...so I thought I had the smoking gun. But when the new DisplayPort cable arrived...no rift, still same issue.
So, then I thought maybe I'll just order a new HDMI cable from Oculus. Well, here's the straw that broke the camel back.
I could not purchase the cable for the oculus store it keep saying error unable to add payment method. I tried 4 different credit cards, tried using VPN, tried paypal...and nothing just the same error. Contacted Oculus support again...asked if I could call them to place the order...guess what? No, you cannto call us because we provide only support via email or the web...WOW!!!
So guess I am done with the Rift then :-(